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Troubleshooting �����������������������������
Before contacting the service center, you are advised to follow the
instructions below:
• To have optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files or
apps on your phone.
• To update your system software, use the
System Updates
command in
your phone’s settings.
• To set your phone to factory default, use the
Backup & Reset
in the
phone’s settings, All your phone data will be lost permanently. It is
strongly advised to fully back up your phone before resetting.
My phone can't be switched on
•
When the phone can't be switched on, charge for at least 10 minutes
to ensure the minimum battery power needed. Then switch it on again.
My phone has not responded for several minutes
•
If your phone doesn’t respond, turn off your phone by pressing and
holding the
Power
key until it turns off and then restart it again.
•
If your phone has a removable battery, remove the battery and re-insert
it, then restart the phone.
My phone turns off by itself
•
When your phone turns off by itself, make sure that the Power key is
not accidentally pressed.
•
Check the battery charge level.
•
Check your phone’s settings for turning off the phone at a certain time.
•
If it still doesn't work,
Factory
reset the phone via the Backup & reset in
the phone’s Settings. Make sure you have backed up your data.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure that the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
•
Make sure that the chip on your SIM card is not damaged.
•
Make sure that the service of your SIM card matches the network
you’re on.
My phone can't make outgoing calls
•
Make sure that you have dialed a valid number and have touched Call
on your phone.
•
For international calls, check the country and area codes.
•
Make sure that your phone is connected to a network, and the network
is not overloaded or unavailable.
•
Check your subscription status with your carrier.
•
Make sure that you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
•
Make sure that your phone is switched on and connected to a network.
•
Check for overloaded or unavailable network.
•
Check your subscription status with your carrier.
•
Make sure that you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
•
Check that you have subscribed
Caller ID
service with your carrier.
•
Your caller may have concealed his name or number.
My phone can't charge properly
•
Make sure that you are using the proper charger that comes with
the phone.
•
If your phone has a removable battery, make sure that your battery is
inserted properly and the battery terminal makes a good contact with
the phone. It must be inserted before plugging in the charger.
•
Make sure that your battery is not completely discharged; if the battery
power has been discharged for a long time, it may take around 10
minutes to display the battery charging indicator on the screen.
•
Make sure that charging is carried out under normal conditions (0°C
(32°F) to 55°C (131°F)).
•
When abroad, check that the voltage input is compatible.
•
Check that the charging port is secured or it’s not damaged.
My phone can't connect to a network or "No service" is displayed
•
Try connecting to the network by moving to another physical location.
•
Verify the network coverage with your carrier in your current area.
•
Check with your carrier that your SIM card is valid.
•
Make sure your phone’s setting is not in airplane mode.
•
If you are away from your carrier’s network, you may need to enable
roaming in the phone’s settings to connect to other network. Roaming
charges may apply.
My phone can't connect to the internet
•
Make sure that Cellular Data internet service is available in your wireless
•
service plan.
•
Check your phone's settings. Make sure
Cellular Data
is enabled or
Wi-Fi connected.
•
Make sure that you are in a place with network coverage for cellular
data or Wi-Fi internet connection.
I can't find my contacts
•
Make sure that your SIM card is not broken.
•
Make sure that your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
Adjust the volume during a call by pressing the
Volume up/down
key.
•
Check the network strength. Move to a location with stronger signal
strength.
•
Make sure that the receiver, connector or speaker on your phone
is clean.
I can't use the features described in the manual
•
Check with your carrier to make sure that your subscription includes
this service.
•
Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country code when calling an
international number.
I can't add a contact
•
Make sure that your SIM card contact list are not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
•
Contact your network carrier to check service availability.
•
Set up your voicemail with your carrier, so that your caller can leave
a message.
