ACD : Agent set - Supervisor station
31
9
9.7
Integrating another group/leaving a group - Agent set
9.8
Agent set - Close the agent session (logout)
9.9
Supervisor station
A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function
keys on an Alcatel 4028/4029 or Alcatel 4038/4039/4068 set.
press the key of the group (1 to 8) to
integrate (box empty) and/orpress the
key of the group to leave (box full)
Groups
Logout
A supervisor can also perform the agent function from the same set.
9.10
Supervising group mailboxes - Supervisor station
•
Consulting the messages:
When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.
•
Supervision keys for group mailboxes and positioning on the sets:
follow the instructions of the voice
guide
Press the supervision
key
When a mailbox is consulted by a supervisor, the other supervisors cannot access it.
access the
'Perso'
page
PERSO
10:30
Содержание 4028
Страница 1: ...Alcatel OmniPCX Office Alcatel 4028 4029 ...
Страница 2: ......
Страница 4: ...How ...