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Do more with your desk phone

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EHS (Electronic Hook Switch)

8078s BT

8078s

8068s BT

8068s

8058s

8028s

8018

8008

8008G

This feature is supported by the
following desk phones

Your phone allows you to connect a wide range of accessories. The EHS feature allows compatible
accessories to retrieve status information of the desk phone (ringing, in communication) but also to
control it (take or end a call).

This feature is useful when you are using accessories like headset or conference module with on-
hook/off-hook buttons, DECT base station with its associated DECT headset,...

Depending on the accessory and the connector used, you have to configure the integrated EHS to use
accessory better. By default, all options are disabled.

Access to the EHS configuration:

•

Or

(long press)

Audiohub

•

EHS

Here are some examples of EHS options to activate depending on the connected accessory and the
desired feature:

•

Use the on-hook/off-hook button of a headset compatible with Android mobile connected to the

jack connector of your desk phone:

Android

(conform to Android specification:

https://source.android.com/devices/accessories/headset/jack-headset-spec).

•

Hear the ringing in the device (headset for example) connected to the jack connector:

Jack ring

.

•

Use an external ringer connected to the SATA connector: no activated option.

•

Use a busy lamp connected to the SATA connector: no activated option.

•

Use a wireless DECT headset connected to the jack connector:

ACOM Jack only

.

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Содержание 8068s Premium

Страница 1: ...etooth Premium DeskPhone 8078s Premium DeskPhone 8068s Bluetooth Premium DeskPhone 8068s Premium DeskPhone 8058s Premium DeskPhone 8028s Premium DeskPhone 8018 DeskPhone 8008G DeskPhone 8008 DeskPhone User Manual 8AL90339ENADed01 1948 ...

Страница 2: ...atel Lucent 8018 DeskPhone 8018 Alcatel Lucent 8008G DeskPhone 8008G Alcatel Lucent 8008 DeskPhone 8008 These models offer enhanced ergonomic features for more effective communication Your phone can be used in any business environment from on premise PBX to cloud deployment on multiple platforms such as Alcatel Lucent Enterprise servers or third party SIP telephony platforms The labels and icons d...

Страница 3: ...Wide Band melodies USB audiohub Bluetooth audiohub Bluetooth handset o o Super Wide Band Comfort handset Wide Band Comfort handset 8008 Standard Handset Bluetooth Smart Ready Compatible with Bluetooth headset USB headset Jack headset 3 5 mm 4 pole RJ9 headset Two port Gigabit Ethernet switch with Power Over Ethernet support Two port Fast Ethernet switch with Power Over Ethernet support Premium Add...

Страница 4: ...audiohub 8AL90339xxAC 8008 DeskPhone New description of accessories 8008 wall mount kit USB external ringing interface module 8058s dual display mode 8AL90339xxAB 8018 DeskPhone Add list and description of accessories 8115 8125 Audioffice External ringing interface module Premium Wall mount kit 8018 wall mount kit Add technical specifications Add ordering information 8AL90339xxAA 8078s 8068S 8058s...

Страница 5: ...ory 45 Make calls via your programmed call keys Perso page F1 and F2 keys Add on module 45 Redialing 45 Callback requests 46 Call back an unanswered call 46 Requesting automatic callback if internal number is busy 47 Receiving interphony calls 47 Sending DTMF signals 47 Mute so that your contact cannot hear you 48 Forwarding calls to your voice message service 48 Consulting your voice mailbox 48 S...

Страница 6: ...HS Electronic Hook Switch 76 Programming your telephone 77 Initializing your voice mailbox 77 Customizing your voice greeting 77 Modify the password for your phone set 77 Modify the password for your voice mailbox 78 Adjusting the audio functions 78 Audio ambiences 79 Hearing Aid 79 Adjusting the brightness of the desk phone 8078s 8068s 8058s 8028s Premium DeskPhone 80 Adjusting the contrast of th...

Страница 7: ...ook 94 Redialing the last number dialed 95 Receiving a call 95 Making a second call during a conversation 95 Answering a second call during a conversation 96 Placing a call on hold hold 96 Switching between calls Broker call 97 Transferring a call 97 Three way conference with internal and or external contacts conference 97 Mute so that your contact cannot hear you 97 Adjust audio volume 98 Forward...

Страница 8: ... alarm 2 Color touchscreen display with auto brightness adjustment which improves the user experience and achieves power savings ambient light sensor 3 Permanent feature keys quick access to the phone s main features 4 Your phone can be equipped with one of the following handsets Bluetooth wireless handset 8078s BT Wired handset Wide Band Comfort Handset Super Wide Band Comfort Handset 5 3 5 mm 4 ...

Страница 9: ... the corresponding tab to look at calls on hold or incoming calls All features are accessible while the call is displayed on the screen Use the Up and Down arrows to move up or down a page These functions transfer conference etc are directly related to the status of the call consulted For example the transfer function will not be available between a call in progress or on hold and an incoming call...

Страница 10: ...ttings can be integrated into a theme Busy light logo on back shell The logo on back shell can be illuminated The color changes when you are busy The phone is in idle state Or long press Display Advanced Busy light Activate or deactivate the logo LED feature Bluetooth Smart Ready Your phone is Bluetooth Smart Ready It can receive and share Bluetooth signals from various Bluetooth devices Bluetooth...

Страница 11: ...hone is Bluetooth Smart Ready You can personalize the phone by selecting a theme skin It is compatible with remote working Consequently it is perfect for use in your Enterprise office or in Home working Phone description 1 LED Flashing blue incoming call appointment alarm 2 Color display with auto brightness adjustment which enhances user experience and saves power ambient light sensor 3 10 dedica...

Страница 12: ...all in progress Call on hold Softkeys actions available depending on the call status when presentation screen is not displayed Notification popup of incoming call Each tab corresponds to a call the status of which is symbolized by its icon in progress call on hold arrival of new call When a call is in progress use the left right navigator to look at calls on hold or incoming calls All features are...

Страница 13: ...s A corporate theme can be installed by your administrator In this case you cannot change the theme The ringtone settings can be integrated into a theme Busy light logo on back shell The logo on back shell can be illuminated The color changes when you are busy The phone is in idle state long press Display Advanced Busy light Activate or deactivate the logo LED feature Bluetooth Smart Ready Your ph...

Страница 14: ...brightness adjustment which enhances user experience and saves power ambient light sensor 3 6 dedicated functions keys 4 Virtual add on 4 programmable softkeys with LED Optional 5 Navigation 6 Permanent feature keys quick access to the phone s main features 7 Wired handset Wide Band Comfort Handset Super Wide Band Comfort Handset 8 3 5 mm 4 pole jack TRRS standards CTIA 9 Magnetic alphabetic keybo...

Страница 15: ...ming call icon Call in progress Call on hold Softkeys actions available depending on the call status when presentation screen is not displayed Notification popup of incoming call Each tab corresponds to a call the status of which is symbolized by its icon in progress call on hold arrival of new call When a call is in progress use the left right navigator to look at calls on hold or incoming calls ...

Страница 16: ...sired new theme from the list Arcturus Rainbow Green Luxury CenturySome skins depend on the release of the phone Century The pictures are given as an example Changing the theme may take a few seconds A corporate theme can be installed by your administrator In this case you cannot change the theme The ringtone settings can be integrated into a theme Busy light logo on back shell The logo on back sh...

Страница 17: ...eatures 7 Wired handset wide band audio quality 8 3 5 mm 4 pole jack TRRS standards CTIA 9 Magnetic alphabetic keyboard 10 An adjustable and stable foot 11 Loudspeaker Main screen and navigation keys Top bar date time status icons Display the page by selecting the corresponding tab Forward icon Softkeys menus and actions available depending on the selected page OK key use this key to validate your...

Страница 18: ...searching by name Press the key in front of the label to select the corresponding feature Calls can also be managed from the Perso page While the call is in progress press the Back Exit key and display the Perso page Calls in progress or waiting calls are displayed on the different line keys It is then possible to converse with the contact of your choice by pressing the key associated to the conta...

Страница 19: ...ty 8 USB connector for headset 9 Stable foot 10 Loudspeaker Your phone has 4 programmable keys with led and paper label These keys are used to program a direct call You can use the paper to describe the key Main screen and navigation keys Top bar date time status icons Display the page by selecting the corresponding tab Forward icon Softkeys menus and actions available depending on the selected pa...

Страница 20: ...elect the corresponding feature Calls can also be managed from the Perso page While the call is in progress press the Back Exit key and display the Perso page Calls in progress or waiting calls are displayed on the different line keys It is then possible to converse with the contact of your choice by pressing the key associated to the contact Changing or updating the paper label Removing the paper...

Страница 21: ...hone provides high audio fidelity for telephone calls either in hands free mode or using the comfortable handset It is compatible with remote working Consequently it is perfect for use in your Enterprise office or in Home working The phone is available in two versions 8008 DeskPhone 8008G DeskPhone The 8008G DeskPhone is equipped with a monochrome backlit screen and a gigabit Ethernet connection P...

Страница 22: ...en Tabs Incoming call Call in progress Call on hold Softkeys actions available depending on the call status when presentation screen is not displayed Notification popup of incoming call Each tab corresponds to a call the status of which is symbolized by its icon in progress call on hold arrival of new call When a call is in progress use the left right navigator to look at calls on hold or incoming...

Страница 23: ...e is compatible with Super Wide Band audio Enjoy Symphonic HD audio quality in hands free mode with the super wideband comfort handset with a compatible headset or by using your phone as an audiohub Your desk phone s comfort of use is greatly improved thanks to the Super Wideband audio Narrowband Wideband Super wideband 300 3 500 Hz 150 6 800 Hz 100 11 500 Hz Symphonic HD depends on the desk phone...

Страница 24: ...ch as calling back one of the last numbers or intercepting calls Perso page Perso Contains call line keys allowing supervision of calls and programmable call keys Info page Info Contains information on the telephone and the status of its functions name telephone number number of messages including call log events text messages and voice messages activation of transfer function appointment reminder...

Страница 25: ...se this menu to configure your desk phone to use it as a USB audiohub You have to check this option before using your desk phone as a USB audiohub Bluetooth Shared phone Use this menu when you are using your desk phone as a Bluetooth Audiohub Check this option if the desk phone is shared in a meeting room for example Ambiences This menu offers different audio ambience for your convenience Neutral ...

Страница 26: ...mmend not activating this option if it is not necessary because the autonomy of the Bluetooth device will decrease The 8078s Premium DeskPhone has a specific softkey quick access to manage Bluetooth devices add device list of paired devices remove device Skin Change the theme skin of your phone optional About Use this menu to find information about the software and hardware releases of your desk p...

Страница 27: ...the lowest Silent mode Telephone locked Headset connected Handsfree connected Appointment programmed Bluetooth accessory paired Light color a Bluetooth mobile phone has been paired but it is not connected Dark color Bluetooth mobile phone connected the desk phone is used as Bluetooth audiohub Active Bluetooth connection Encrypted signal icon Wi Fi enabled Light color USB audiohub activated Dark co...

Страница 28: ...ub only with a compatible Bluetooth desk phone paired with your mobile phone press and hold this key in idle state to open the call log or contact directory of your mobile phone on the desk phone or to make a call on your mobile phone using your desk phone This key long press is also used to facilitate the connection with your mobile phone display the name and Mac address of the desk phone for pai...

Страница 29: ...d punctuation characters Enter key to validate edited text Backspace key to delete one character in an edit box Alpha numeric keyboard 8008 8008G 8018 DeskPhone Your phone is equipped with alphanumeric keyboard You can switch between numeric keyboard to dial number and alphabetic keyboard to enter text by pressing the corresponding preprogrammed key usually the first preprogrammed key 123 abc Swit...

Страница 30: ... Bus USB a connector For the 80 8 DeskPhone the USB connector is on the side of the desk phone The use of this connector depends on your desk phone audio equipment a low energy smartphone charger USB stick Bluetooth USB dongle provided with a Bluetooth headset beacon dongle or an external ringing module 5 0 00 000 Mbps Ethernet connectors to a PC RJ45 0 00 Fast Ethernet connector PC 6 0 00 000 Mbp...

Страница 31: ...r via a power adapter sold separately or via Power over Ethernet PoE USB boost The USB boost feature allows a desk phone to get more power available from Power over Ethernet PoE than requested through a default startup for several needs such as more USB current for accessories smartphone charging In this case your administrator has to enable the USB Boost to deliver more power After restart the ph...

Страница 32: ...e provided cord into the dedicated sockets behind your set and the add on 2 o Fix the add on with the provided screw o Restart the desk phone unplug and plug in the power jack if you are using an external power adapter or the Ethernet connector LAN Premium Add on 40 keys Premium Smart Display 14 keys o Plug the provided cord into the dedicated socket behind your phone and behind the add on o If de...

Страница 33: ...add on with the clip You can also order this clip separately for each of the two add on modules You can attach the base set and add on module with the add on clip provided with Premium Add on module 40 keys and Premium Smart Add on module 14 keys Premium Smart Add on Remove the protection on the add on clip Place the clip in the correct position under the base of the phone as shown in the image Pl...

Страница 34: ...r notches b by gently pressing the paper near each notch Put the protective cover back in the same way Premium Add on 40 keys With paper labels o Remove the protective cover 1 insert a thin object or your fingernail in the correct position a to lift the protective cover Carefully remove the protective cover The cover is held in place by small notches take care not to break the plastic cover near t...

Страница 35: ...ress and hold to switch the device on off If voice prompts are enabled you hear Power On Power Off Off hook On hook press this key to take or terminate a call Voice prompts in idle state double press to enable the voice prompt Volume Mute key Volume during conversation press in quick succession to change the handset volume level Mute during conversation press and hold to ensure your correspondent ...

Страница 36: ...tified with a long beep To enable the voice prompts with the handset turned on double press the Line key B You are notified with 2 short beeps Installing or replacing the Bluetooth handset battery During the first use to activate the battery you have to set the switch to ON 1 Lift up the battery cover a Set the switch at the top of the compartment to ON using a pencil point 2 Put the cover back on...

Страница 37: ...ed in your desk phone ALE BT WB Handset Add the device by selecting the relevant menu on your desk phone Depending on the desk phone If voice prompts are enabled you hear Device connected The 3 note tone indicates that the handset has been installed correctly The LED flashes blue or red depending on the battery charge level The handset is correctly connected if it appears in the list of connected ...

Страница 38: ...set outside coverage zone Orange steady malfunction Line key Switch the device on off press and hold to switch the device on off Off hook On hook press this key to take or terminate a call Volume Mute key Volume During conversation short successive presses to change the handset volume level 3 levels Mute During conversation long press to activate or deactivate mute mode Location of the battery If ...

Страница 39: ...vailable with compatible Bluetooth desk phone Otherwise the corresponding menu is not displayed or is inactive 1 Set your desk phone to discover the Bluetooth wireless handset Use one of the following o o long press Bluetooth Search devices 2 Put the handset in detectable mode Keeping the handset turned off press and hold the 2 Bluetooth handset keys B C at the same time You will hear a 3 note sig...

Страница 40: ...models Both models are distinguished by the earpiece the openings are different Super Wide Band Comfort Handset This handset is super wide band audio compatible Symphonic HD It offers the best audio quality if your desk phone is compatible with Symphonic HD audio This handset supports the next generation of audio and delivers a rich clear and detailed audio experience as if your contact is in the ...

Страница 41: ...8068s BT Audio encryption Your desk phone supports telephony encryption On a secured telephone network IPTouch Security SSM box voice and signaling are encrypted If the communication is encrypted the following icon is displayed in the communication screen The call in progress icon is replaced by this icon In idle state the following icon is displayed in the status bar to indicate that the signal i...

Страница 42: ... incoming calls Unanswered incoming calls Using the up and down navigation key to scroll through the log If more than one page Display the contact information by selecting it in the list Information such as the name phone number date and time are displayed on the screen You can choose to call the contact or clear the log o Recall call back the contact o Delete delete the entry o Delete all delete ...

Страница 43: ... announce Broadcast a message on the loudspeaker of the free terminal Call back Request callback to a busy terminal Text mail Send a written message Voice mail Store number to call again The hands free mode can be deactivated by the administrator Receiving a call Answer the call depends on audio devices connected to you phone handset headset hands free external hands free or loudspeaker Use one of...

Страница 44: ... used for audio switching The key is lit when the loudspeaker or hands free mode is selected You are in conversation with the handset you can switch between following audio modes by short pressing on the loudspeaker hands free key Handset Short press Handsfree Short press Handset You are in conversation with the headset headset or headset loudspeaker you can switch between following audio modes by...

Страница 45: ...ny directory This feature depends on the system configuration If necessary contact your administrator 123 abc If your set is not provided with a magnetic keyboard use the alpha numeric keyboard to enter letters You have to switch the keyboard to the alphabetic mode by selecting the associated programmed key When activated the LED corresponding to the key remains lit up Enter the name of your conta...

Страница 46: ...callback request in the list if there is more than one If there is only one callback request it is displayed directly Use navigation keys to browse the list Recall If there is only one callback request it is displayed directly Press the trash icon or associated key to delete the list of callback requests Call back an unanswered call Call back the last caller Reach the Menu page Events Last caller ...

Страница 47: ...ndset When you receive a call you are automatically connected in hands free mode The identity of the caller is displayed on the screen To activate in idle state Corresponding LED lights up When your caller hangs up interphony mode remains active To deactivate in idle state The corresponding LED goes out Interphony can be disabled by the administrator Sending DTMF signals During a conversation you ...

Страница 48: ...me mute key long press Resume the conversation The mute key no longer blinks From the headset Use the mute key of the headset if there is one to disable headset microphone or to resume the conversation Forwarding calls to your voice message service Select the forward icon the icon depends on your phone Imm fwd to VM Imm fwd VM Forward is acknowledged Consulting your voice mailbox You are notified ...

Страница 49: ...hoose the type of message Sending predefined message Predefined msg Select a predefined message Apply Sending a message to complete To complete Select a predefined message to complete Complete your message Apply Sending a new message To create Msg to create Write your message Apply Sending the previous message Previous msg Apply Consulting text messages You are notified of a new event when the mes...

Страница 50: ...ll and recover the call on hold You are in conversation with the second contact and the first one is on hold Use one of the following o Enquiry off o Hang up your phone is ringing then answer the call You are on the line with your first contact If you make an error hang up your telephone will ring and you will recover your first call Answering a second call during a conversation This feature depen...

Страница 51: ...he first call is on hold You can transfer the call immediately or wait for your contact to answer before transferring the call Transfer Transfer between two outside calls is not generally possible depends on country concerned and system configuration Three way conference with internal and or external contacts conference During a conversation a second call is on hold Conference Confer You are in co...

Страница 52: ...ll is placed on hold Recover the call on hold Use one of the following Hang up your phone is ringing then answer the call Select the call on hold icon from the conversation screen Select the tab which is displaying the call on hold Retrieve Press the Back Exit key to display the Perso page Select the call on hold Common hold This feature depends on the system configuration If necessary contact you...

Страница 53: ...tion phone This feature is accessible via a programmed key If the parked call is not recovered within a preset time default value 1 min 30 it is transferred to the operator Intrusion into an internal conversation barge in Your contact s line is busy If the number is not protected and if authorised you can intrude into the call Intrusion Same key to exit Intrusion Protect a call against intrusion P...

Страница 54: ... forward icon the icon depends on your phone Immediate forward Immediate Imm fwd Immediate fwd Number to be called Forward is acknowledged You can make calls but only the destination number can call you If the associated number is defined you can directly select it as the forwarding destination Forwarding calls if you do not answer or if you are busy When you are absent or already in communication...

Страница 55: ...ds on your phone Other forward Other fwd Remote forward Enter the number of the phone you want to receive calls Enter the number of the phone you want to forward calls Forward is acknowledged If you have a key programmed with this feature you can access the feature directly If the associated number is defined you can directly select it as the forwarding destination Cancel call forwarding from the ...

Страница 56: ...een of the terminal calling you 123 abc If your set is not provided with a magnetic keyboard use the alpha numeric keyboard to enter letters You have to switch the keyboard to the alphabetic mode by selecting the associated programmed key When activated the LED corresponding to the key remains lit up Text mail New text message x New text messages Fwd to text Choose the type of message Sending pred...

Страница 57: ...XE system you have to enter a phone number of distant OXE system after prefix to locate the conference For more information contact you administrator Join a Meet me conference Once set up by the conference initiator other participants can join the Meet me conference Enter the joining code for the Meet me conference This code is defined by the administrator during system configuration If necessary ...

Страница 58: ...e can answer If authorised you can answer the call on your own telephone The system can be configured to prevent call pick up on certain telephones If the telephone ringing is in your own pick up group Reach the Menu page Settings My services Consultation Call pick up services Group call pick up This feature is accessible via a programmed key Grp pick up GpPickUp by default If the telephone ringin...

Страница 59: ... call on your pager A call on your pager can be answered from any telephone within the system Your pager beeps Reach the Menu page Settings My services Consultation Consult Paging services Paging answer Your extension number This feature is accessible via a programmed key Pagng answ PagAnsw by default Calling a contact on his her loudspeaker Your internal contact does not answer If authorised you ...

Страница 60: ...e calls to business account numbers Reach the Menu page Settings My services Consultation Additional services Business account code Number of business account Number required Finding out the cost of an outside call made for an internal user from your terminal Reach the Menu page Settings My services Consultation Consultation callbacks Charging informations ...

Страница 61: ...e the hands free mode the handset or the headset of your desk phone with applications such as Rainbow OpenTouch Conversation for PC Skype Or you can simply listen to music with an outstanding audio performance Installation Prerequisites Before using your DeskPhone as a USB audiohub for your computer make sure your computer meets the minimum hardware and software requirements The lists below are fo...

Страница 62: ...er is on the following icon is displayed darker on your desk phone dark color Your desk phone is ready to be used as an audiohub o Use it as an audio extension hands free handset or headset to facilitate calls managed from your computer o Use it to listen to music Your desk phone switches automatically to music mode Set the default audio device for Windows Open the sound control panel by right cli...

Страница 63: ...s free mode on your desk phone To take the call with the handset take the handset off the hook you hear the ringing in the handset and take the call from the computer You are in conversation via the handset The media used to answer the call is displayed a few seconds on the screen when you receive the call or when you switch between hands free handset and headset during a conversation During conve...

Страница 64: ...nd you want to switch to hands free Use one of the following o Hang up the handset You are in hands free mode Associated light is lit o Short press You are in hands free mode Associated light is lit Release the call End the call from the application on your computer Hanging up the handset doesn t release the call When you are using your desk phone as an audiohub you cannot receive a call on the de...

Страница 65: ...pending on your mobile phone if you want to access to your contacts directory and the call log of your mobile from your desk phone you have to accept to share contacts and or call log ether during pairing ether in connection options Consult the user manual of your mobile phone this icon is displayed on your desk phone Your desk phone is ready to be used as a Bluetooth audiohub o If your mobile pho...

Страница 66: ...is paired with the desk phone a popup lets you choose to connect the current paired mobile phone or to paired a new one In idle state long press the hands free key If a mobile phone is paired but not connected o Yes connect the current paired mobile phone o Unpair unpaired the mobile phone and launch the procedure to paired a new one Consult the call log of your mobile phone At any time you can co...

Страница 67: ...t directory of your mobile phone from your desk phone this feature is available if you have accepted to share contacts and or call log o In idle state with a connected mobile phone press and hold the hands free key o Contacts Your mobile contacts are sorted alphabetically by name and grouped according to the first letter of the name o Select an alphabetical group containing your contact o Use navi...

Страница 68: ...phone voicemail You can always answer the incoming call with your mobile phone to use it for the conversation In this case the audio is managed by the mobile phone You can only release the call from the desk phone During conversation Mute key so that your contact can no longer hear you Turn down the volume Turn up the volume Switching between audio modes Switching between audio modes During conver...

Страница 69: ...ss You are in hands free mode Associated light is lit Release the call Use one of the following End the call from your mobile phone If you are using a wired handset hang it up If you are using a headset use the hang up key of the headset to release the call Release call select this softkey on the desk phone When you are using your desk phone as an audiohub you cannot receive a call on the desk pho...

Страница 70: ...N code is requested when you enter in the VPN configuration submenus or when you boot your desk phone depending on the VPN configuration The PIN code is retained during the session so that you can access the VPN configuration without having to re enter your PIN code until you exit the VPN configuration Before configuring your phone for remote working check if you have all the information from your...

Страница 71: ... an error occurs when your phone is running in remote mode a popup is displayed with an error message Please note this message to send to your administrator Change the configuration You have to change a parameter of the VPN configuration Restart the desk phone unplug and plug in the power jack if you are using an external power adapter or the Ethernet connector LAN When the desk phone displays the...

Страница 72: ...r PIN code Validate Set new Pincode enter the new PIN Code Select this icon to save parameters The VPN configuration is saved and the main menu is displayed Select this icon to exit the configuration menu The desk phone restarts Enter the PIN code if you have selected the option Request Pin on Boot Reconnect your desk phone in your business place Your phone is already configured for remote working...

Страница 73: ... is requested o Enter PIN code o Validate o The phone starts as teleworker If the option is not enabled Request Pin on Boot o When the desk phone displays the Step 2 during the boot repeatedly press the and keys in succession until a menu is displayed o VPN VPN Config o Enter your PIN code o Validate o Enable VPN enable the teleworker o Select this icon to save parameters o The VPN configuration i...

Страница 74: ... Therefore the enterprise can use each desk phone in the site to create an infrastructure of beacons The 8078s and 8068s Premium DeskPhones have a built in beacon 8078s BT 8068s BT 8078s 8068s For the other phones you can use a specific dongle Dongle USB OmniAccess Stellar BLE Same dongle used for OmniAccess Stellar Access Points See chapter 11 1 List of accessories The dongle can be plugged into ...

Страница 75: ...et in the phone settings level 2 o After the notification the phone returns to its initial state Discreet o You are alerted of the incoming notification by the pop up window displayed on the screen and the audio signal beep asking to select the device to use to listen to the notification handset headset or loudspeaker The pop up window indicates the active device which will be used to play the not...

Страница 76: ...or used you have to configure the integrated EHS to use accessory better By default all options are disabled Access to the EHS configuration Or long press Audiohub EHS Here are some examples of EHS options to activate depending on the connected accessory and the desired feature Use the on hook off hook button of a headset compatible with Android mobile connected to the jack connector of your desk ...

Страница 77: ... mail New voice message x New voice messages Enter your personal code Perso options Greeting msg Perso greeting Record message End End of recording Use one of the following o Accept Apply o Restart Re record a message o Replay Replay message To return to the default message Normal prompt Modify the password for your phone set Reach the Menu page Settings Phone Password Old code 4 digits Apply New ...

Страница 78: ... Menu page Settings Phone Ringing Enter your password if required and apply Choose the tune The compatible desk phone offers a choice of key ringtones including 16 new Super Wide Band ringtones Select the type of call to which the ringing is to be associated o Internal call Internl call o External call Externl call Select the melody of your choice 32 tunes End To adjust other audio features One ri...

Страница 79: ...d ambience the bass or treble will be more present the range of frequencies used will be greater or less The audio ambience can be changed when the desk phone is in idle state or during a conversation except if you are in conversation via the USB audiohub Or long press Audiohub Ambiences Select the desired ambience o Neutral no filter o Bass boost the bass feeling is reinforced o Clarity the trebl...

Страница 80: ...e Auto adjusting of the display brightness Or long press Display Auto Brightness Activate or deactivate the feature Auto adjusting of the LED brightness and the busy light logo on back shell if present Or long press Display Advanced LED Auto Brightness Activate or deactivate the feature Adjust the brightness when the phone is in use Or long press Display Brightness Increase or decrease the brightn...

Страница 81: ... of your choice Programming keys for call numbers and functions Perso page F1 and F2 keys Add on keys 123 abc If your set is not provided with a magnetic keyboard use the alpha numeric keyboard to enter letters Use the alpha numeric keyboard key to switch between the numeric and alphabetic keyboard When in alphabetic mode the LED corresponding to the key remains lit up Depending on your desk phone...

Страница 82: ... softkey perso page or add on enter the name of the key Apply To program a function Services Follow information displayed on the screen Other possibilities Modify Modify contents of entry displayed Erase Delete Modify a programmed key Use one of the following o o Reach the Menu page Settings Phone Key program Prog perso page Select the key to modify Enter your password if required and apply Modify...

Страница 83: ...iated set The number of another set can be associated with your set number See Modify the associated number To call it Reach the Menu page Settings My services Consultation Consult Associate services Call associate Forward your calls to the associated number If you have previously defined an associated number you can forward your calls to this number Reach the Menu page Settings My services Consul...

Страница 84: ...e forwarding meet me reminder the various messages etc while others are specific to each set for example individual directory last number redial out of service locking etc Tandem mode supports up to 4 secondary devices For more information regarding this configuration contact the person in charge of your installation Create modify or consult your interphony list max 10 numbers Reach the Menu page ...

Страница 85: ...on the configuration of the system and can be one beep or three beeps for example Or long press AudioHub Jack EHS Jack ring select this option to be alerted of an incoming call via the connected device Use a device compatible with Android mobile If you connect a headset compatible with an Android device you have to adjust the behavior of your phone to use the on hook off hook button of the connect...

Страница 86: ...008G 8008 DeskPhone You can connect a corded headset to your phone using the RJ9 connector behind the phone Your headset must be compatible with the connector or an adapter must be used Some USB or jack headsets can be used with a RJ9 adapter Consult the list of accessories for compatible headsets List of accessories Manage connected devices This icon is only available on the 8078s Premium DeskPho...

Страница 87: ... This feature is only available with compatible Bluetooth desk phone Otherwise the corresponding menu is not displayed or is inactive A multi point Bluetooth headset can be provided by ALE International This headset can be paired to your mobile phone and other communication devices at the same time For example you can use the headset paired to your mobile and when you enter your office the headset...

Страница 88: ...eskPhone Improve the Bluetooth audio quality in a high Wi Fi density environment If a Wi Fi network interferes the Bluetooth signal you can activate the following option to improve the Bluetooth audio quality Use one of the following o o long press Bluetooth Noise cut check this option Note that the autonomy of the Bluetooth device will decrease if the option is enabled Removing a Bluetooth access...

Страница 89: ... to hand Technical code Date code The codes are located under the backshell of the phone This label is an example and does not represent the one placed on your phone Technical code Date code Software version The software version can be viewed on the phone by following this path Use one of the following o long press About Software o Reach the Menu page Settings Options Version Hardware model The ha...

Страница 90: ...p 2 during the boot repeatedly press the and keys in succession until a menu is displayed This section allows the administrator to set or consult o IP parameters IP Parameters IP Status o DHCP option IP Parameters IP Config o Phone memory IP Parameters Memories o Used network wired or wireless Network o Wired network configuration Network Wired network o Wireless network configuration Network Wire...

Страница 91: ...ation by the supervisor or by the agent himself The agent changes this logged out status by pressing the display key associated with this function Wrap Up After each ACD call the agent automatically assumes Wrap up mode During this mode the agent does not receive any ACD calls and can carry out the tasks associated with a call This mode can be terminated at any time by pressing the display key ass...

Страница 92: ... supervisors This request can be accepted by a supervisor or rejected if the supervisors are absent not available or reject the request Close an agent session LogOff LogOff Enter your personal password Apply The session is closed Supervisor station The supervisor is an agent who has been assigned additional rights In particular he can assist the agents supervise agent activity intrude or listen in...

Страница 93: ... the agent and his caller by an audible beep and the supervisor can cut in on the conversation at any time If the agent on hooks or if the supervisor presses the Help key only the supervisor and the caller will be in communication Restrictive The agent is in communication with a caller This function allows the supervisor to talk just with the agent without the caller being informed of this intrusi...

Страница 94: ...e line Use one of the following Unhook the handset Enter the destination number Hands free Dial the destination number Line key Dial the destination number You hear a tone Call by dialing internal number of your contact Use one of the following Dial directly the number for your call Take the line Dial the destination number Call Call using your contact s URI Take the line Dial by URI Enter your co...

Страница 95: ...ook the handset Hands free Take call Select the incoming call icon Line key Making a second call during a conversation During a conversation Use one of the following o New call The first call is on hold o Free line key Use one of the following o Number of second contact o Dial by URI Call using your contact s URI o From directory Call from your personal directory o Redialing the last number dialed...

Страница 96: ...se one of the following methods to answer the displayed call o Line key for which icon is flashing o Line key with light flashing o Take call The first call is on hold To return to your first contact and end the conversation in progress Use one of the following o Enquiry off o Hang up Use one of the following o Line key with light flashing o Retrieve You are on the line with your first contact Pla...

Страница 97: ...nsfer the ongoing call to a 3rd caller o Transfer to 3rd o Call the recipient of the transfer o Transfer to The two callers are connected Recover the call on hold Use one of the following o Line key with light flashing o Retrieve o Line key for which icon is flashing Three way conference with internal and or external contacts conference During a conversation a second call is on hold Conference You...

Страница 98: ...he forwarding Save Validate the forwarding You can make calls but only the destination number can call you Modify the forwarding Forward Display the forwarding status of your set Immediate fwd Call the recipient of the forwarding Save Validate the forwarding Cancel the forwarding Forward Display the forwarding status of your set Deactivate Adjusting the audio functions Reach the Menu page Settings...

Страница 99: ... volume while a call arrives Your telephone rings Adjusting the ringer volume Selecting language Reach the Menu page Settings Phone Language Select the language of your choice Sending DTMF signals During a conversation you sometimes have to send DTMF signals such as with a voice server an automated attendant or a remotely consulted answering machine By default during a communication your telephone...

Страница 100: ...connect QD Cables Jack 3 5 mm 4 pole and 3 pole Corded Monaural 3BN78158AB Plantronics C215 Cables Jack 3 5 mm 4 pole and 3 pole Compatible with 8008 8008G DeskPhone with RJ9 adapter QD RJ9 adaptater 3GV28177AA Compatible with 8008 8008G DeskPhone with RJ9 adapter Sennheiser CSTD 01 It is recommended to update the device with the last version of the firmware and configure it in default mode USB he...

Страница 101: ...ww plantronics com us en solutions alcatel lucent https en de sennheiser com alcatel lucent headsets unified communications https www emea jabra com business for your platform alcatel lucent Compatible headsets are validated by the Alcatel Lucent Enterprise Partner Program 11 6 Alcatel Lucent Enterprise Application Partner Program ...

Страница 102: ...ets to connect directly one or 2 external ringings on the USB connector of your desk phone Relay 2 The phone is in audio communication The relay is active as long as the phone is in communication Relay 1 The phone is ringing The relay follows exactly the ring signal List of supplies USB external ringing interface module 1 USB cable 1 5 m 4 9 feet USB type A USB type B Installation WARNING The modu...

Страница 103: ...ADed01 103 119 Connect the device Plug the provided cord USB type B on the USB connector of the module Plug the provided cord USB type A on the USB connector of the desk phone See description of the connectors of your phone ...

Страница 104: ...c board allows selecting between 2 operation modes Follows the cadence the relay follows exactly the ring signal Hold mode the relay is held for 0 7 s after the ring signal is gone It erases some of the ring pulses List of supplies 1 external ringing interface module 3 circuits plug to screw 1 RJ11 RJ11 3 meters 10 feet cable 1 DC Japan DC Japan 3 meters 10 feet power cable A power supply may be r...

Страница 105: ...e SATA connector of the desk phone by using the RJ11 cable with an adpatator RJ11 to SATA The RJ11 to SATA adaptator is sold separately SATA Phone set connected over IP and PoE Connected to the DC power jack of the desk phone by using DC Japan cable Connected to the power supply of the device Connected to the SATA connector of the desk phone by using the RJ11 cable with an adpatator RJ11 to SATA T...

Страница 106: ... used as a reference and must be removeable 1 Put the support on the back side of the phone 2 Slide it to top side and make sure the 4 hooks hold the metal foot 3 Attach the magnetic alphabetic keyboard to the metal foot 4 Push on the two corners of mini keyboard to fix it in the support 1 Fix the support with the phone by 1 screw P N 1AD100020003 2 Connect cables through the hole on support left ...

Страница 107: ...hone 2 Slide it from top side and make sure the 2 snaps are engaged on the shell 1 Fix the support with the phone by 1 screw P N 1AD204430001 2 Connect cables through the hole on support bottom side 1 Hang the assembled phone with support on the wall P N 1AB045210162 To make sure that the handset is properly hung up when the phone is attached to the wall place the clip in a wall mount configuratio...

Страница 108: ...You can use the support as a reference to mark position Remove it before drilling holes Assemble the phone with the wall mount kit by using the 5 hooks of the support Pull out the phone from the support 1 Maintain the support with one hand by using the two holes on the bottom of the wall mount kit 2 With the other hand pull out the phone from the support as shown in the image ...

Страница 109: ...e to 4 pole jack adapter and a RJ11 to SATA adapter 80XX JACK 4 3 POLE CABLE Box of 10 3MG08018AA 80x8S SATA RJ11 CABLE Box of 10 3MG08019AA A 3 pole to 4 pole jack adapter to connect the jack of the headset to the DeskPhone to manage audio RJ11 to SATA adapter to connect the RJ11 connector of the headset to the SATA connector to the DeskPhone to manage ringing Some manufacturers provide the Sata ...

Страница 110: ...ocuments h to m headsets ecosystem march 2019 en pdf Results of certification tests for headsets can be consulted by following links below IWR 0121 Sennheiser Headsets Desk phones https www al enterprise com en en media assets internet documents iwr 0121 sennheiser headsets ale terminals en pdf IWR 0018 Jabra Headsets for hardphones https www al enterprise com en en media assets internet documents...

Страница 111: ...pixels effective display area size 108 00 x 64 80 mm 5 inch capacitive touch color 480 x 800 pixels effective display area size 108 00 x 64 80 mm 3 5 inch color 240 x 320 pixels effective display area size 70 08 x 52 56 mm 3 5 inch color 240 x 320 pixels effective display area size 70 08 x 52 56 mm 3 5 inch color 240 x 320 pixels effective display area size 70 08 x 52 56 mm Power over Ethernet IEE...

Страница 112: ...h 64 x 128 pixels black white white backlight effective display area size 64 x 32 mm 2 4 inches 128 x 64 pixels graphic black white LCD display effective display area size 54 8 x 28 5 mm 2 15 x 1 12 in 2 4 inches 128 x 64 pixels graphic black white LCD display effective display area size 52 x 26 mm 2 05 x 1 02 in Power over Ethernet IEEE 802 3af Class 1 Class 1 Class 1 Power consumption PoE Idle A...

Страница 113: ... 3 m 10 feet 1 5 m 5 ffet Width 124 mm 1 2 in 100 mm 3 9 in Depth on a table 130 mm 5 in 62 mm 2 4 in Height 30 mm 1 2 in 26 mm 1 in Weight 170 g 0 37 lbs Adjustable foot stand range Color Black and silver Display Power consumption 500 mW Power consumption 2A 220 Vdc 250 Vac 15A 12 24Vdc 10A 120 220Vac Battery UL CSA Ratings 30 Vdc 2 A 220 Vdc 0 27 A 120 Vdc 0 5 A 250 Vac 0 25 A Operating conditio...

Страница 114: ... Add on 10 keys module 3MG27105AC Premium Add on 10 key modules paper labels x64 3MG27115AA Premium Smart displays 14 keys module with clip 3MG27107AC Premium Add on 40 keys module with clip 3MG27106AC Premium Add on 40 keys module paper labels x50 3MG27116AA 80XX JACK 4 3 POLE CABLE x10 3MG08018AA 80x8S SATA RJ11 CABLE x10 3MG08019AA USB C to USB A cable Box of 10 3MG08020AA Super Wide Band Comfo...

Страница 115: ...ring information 8AL90339ENADed01 115 119 Dongle USB OmniAccess Stellar BLE Box of 10 OAL_PT_USB_10 External ringing interface module without PSU 3GV28050AA USB external ringing interface module 3GV28184AA ...

Страница 116: ...Phone 8018 80x8s Cloud Edition DeskPhone this product is intended to be supplied either via the Ethernet LAN port or via the DC in by a Certified Direct Plug In Power Unit approved as LPS Limited Power Source against CSA UL IEC 60950 1 and rated 48V dc minimum 0 27A allowed power supply is WA 13B48R Asian Power Devices Inc 8008 DeskPhone 8008 Cloud Edition DeskPhone this product is intended to be ...

Страница 117: ...opean Union for an uncontrolled environment This equipment has very low levels of RF energy and is deemed to be compliant without testing of the specific absorption rate SAR User Instructions Use this product in temperatures between 5 C to 45 C 23 F to 113 F This product is intended for use in an indoor environment only This apparatus is Hearing Aid Compatible HAC Acoustic shock protection Maximum...

Страница 118: ...andset volume level levels Long press to ensure your caller no longer hears you Welcome screens Menu page Contains all functions and applications accessible via the keys associated with the words on the screen Perso page Contains call line keys allowing supervision of calls and programmable call keys Info page Contains information on the telephone and the status of its functions name telephone num...

Страница 119: ...keys Press the I key oR Settings Phone Key program Select the key to program Enter the name and number to associate to the key Menu Modify the programmed key Press the I key Or Settings Phone Key program Press the programmed key to be modified Follow the on screen instructions Menu Erase a programmed key Press the I key Or Settings Phone Key program Select the key to be erased Follow the on screen...

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