Log an Issue at www.bcl.net.au
BCL Telephony Helpdesk ext 8883
Welcome Screen:
Menu:
Contains options for customising
Handset
Perso:
Contains line & programmable keys
(default home page)
Info:
Displays handset status including
extension name & number
Navigator Keys:
OK:
Applies changes when configuring or programming
Left-Right navigator:
Used to move from one page to another
Up-Down navigator:
Scrolls through content of current page
Back/Exit:
Short press to previous page, long press to exit & return
to default screen
(Perso)
Screen Displays:
Incoming Call
On hold
Call in Progress
Answer incoming call:
Lift handset or press Handsfree/Loudspeaker key
End call:
Press End call button or return handpiece to cradle
Answer second call:
Press Incoming Call
soft key. Original caller is
automatically placed on hold and you are connected to
second caller.
Place call on hold:
Press Call in Progress
soft key. To return to caller
press On Hold
soft key or press
Retrieve call
soft key.
Mute:
Press Mute
key to activate; press again to deactivate
Transfer call
:
Press
New call
soft key, dial destination number & when
ready to transfer press
Transfer
soft key
Retrieve call:
To cancel transfer (if extension is busy, does not reply etc.)
press
Enquiry Off
soft key
Conference call:
With 2
nd
party on line press
New call
soft key, dial 3
rd
party &
when ready to connect, scroll down to & press
Conference
soft
key. For 4
th
& subsequent parties press
Add
soft key, dial
number & when answered press
Call in Progress
soft key
then press
Insert
Redial:
Short press
to redial last number & long press to
display list of last 8 numbers dialled
Divert call:
Press
soft key, select type of diversion required
(immediate, busy etc) & dial destination number
Divert to Voicemail:
Press
soft key, to divert straight to voicemail select
Imm
fwd VM
. For busy &/or no answer select
Other fwd, Forward
on busy/no reply
then
Voice msg
Cancel Diversion:
Press
soft key & select
Deactivate
soft key
Dial by Name:
Type in person’s name (surname, first name or initials), select
relevant search type on screen (ie. name, initials, etc.) then
press key alongside name to call
Send Text Mail
:
Press Mail Services
key then scroll down to & press
Text
,
Send
, dial extension number, select message type,
complete if applicable & press
Apply
Read/Delete Text Mail
: Press Mail Services
key, press new text message
notification soft key then
Read message
. Press
Scroll Msg
if
longer message or press
Delete
soft key to delete
Call log
:
Contains last 50 calls made & received, internal & external.
Press Mail Services
key then
Call Log
soft key. Upward
arrow indicates outgoing call, downward arrow indicates
incoming call, circle represents answered call, cross represents
unanswered call. Press respective soft key then
Recall
to call
or
Delete/Delete All
to remove from log.
