Trouble Shooting Q&A
Before requesting service for this unit, check the table for a
possible cause of the problem. You are may eliminate problems
and restore the proper operation after you check out the following
table and do some minor adjustment on your part.
Problem
Possible Reason
Solution
The battery power is too
low.
Recharge the battery power.
Power cord is not
properly hooked up.
Check the power cord connection.
No picture, no
audio
The unit is not powered
on.
Slide the “ POWER SWITCH” to
“ON” position.
The no. of stored
channels is small.
Please perform “Auto search” or
“Manual search” function to re-scan
all of the channels.
Signal Quality Level of
certain TV channels is
too low.
Please use external antenna
instead of the built-in antenna to
increase the sensitivity.
The number of
DVB-T channels
is not as many
as we expected.
Certain TV channels are
not provided locally.
Only UHF channels can be received
Signal Quality Level of
certain TV channels is
too low.
Please use external antenna
instead of the built-in antenna to
increase the sensitivity.
Wrong antenna is used.
Please use the antenna in the
product package.
All of the
channels show
“No Signal” or
mosaic tiles
appear on the
display
No DVB-T service is
provided in the area.
No way to watch
analog TV service
.
The voice volume is
turned too low.
Click the “ VOL + “ button to raise
the volume.
Video is good,
but no audio
The audio is muted.
Click the “ MUTE “ button to disable
the mute function.
Remote control
does not work
No power.
Check the battery of the remote
controller.
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