Product support
Help is always at hand
Product support
47
If you still require further assistance, call one of our experts on
0345 604 0105.
(Calls are charged at the standard rate of your network provider).
Game
Consoles
I have connected my
Playstation/Xbox to
the TV via Component
cables (red, green &
blue) but I am not
receiving any sound.
Component cables only provide HD pictures. For the sound you will need
to connect the red & white audio cables on the Playstation/Xbox to the red
& white phono inputs (or mini AV input where fi tted) on the rear of the TV.
Please refer to the ‘Connections’ pages.
System Lock
I have changed the
password on the
television and now
forgotten it.
There is a master password of 4711, to gain access to the TV menu and reset
the normal password.
USB Mode
I have inserted a USB
Memory Key, but the
TV does not recognise
it.
Ensure the USB Memory Key is formatted to type FAT32.
USB Mode
Using a USB portable
hard drive / larger than
32GB.
If you wish to use a portable hard drive larger than 32GB, please note that
it must be formatted to the FAT32 fi le system in order to operate on this TV.
Windows XP/Vista computers are only capable of formatting up to 32GB,
therefore, you will need a software programme/utility to format larger hard
drives.
Please refer to the website, www.umc-uk.co.uk, for more information.
DVD (For TV
models with
DVD only)
I have inserted a disc
but it is not playing.
1) Ensure you have inserted the disc facing the correct way.
2) Ensure the disc is clean and is not scratched.
3) Some copied discs will not play.
4) Check the DVD is a region 2 disc – to change the region of the DVD
player, refer to www.umc-uk.co.uk, select ‘Changing DVD Region’ in the
‘Product Support’ section
DVD (For TV
models with
DVD only)
I have pressed the eject
button but the disc is
not coming out.
To eject the disc hold the stop/eject button for 4 seconds.
USB Record
(For TV
models with
USB record
only)
I cannot change the
channel, access the
menu or use the red
button.
During time shift you cannot change the channel, access the menu or use
the red button.
USB Record
(For TV
models with
USB record
only)
When using the
USB to record the
picture ‘breaks up’ or
experience loss of
sound.
Check the USB memory stick meets the minimum read speed requirements.
Standard defi nition channels require a read speed of 20 MB/s (Mega Byte per
second) and a
write Speed of 6 MB/s (Mega Byte per second) HD channels require the read
speed of 80 MB/s (Mega Byte per second) and a write speed of 40 MB/s
(Mega Byte per second). USB 3.0 sticks should be used where possible.
Frequently asked questions
ALB-MAN-0006 - Alba - User Guide - 24-207O models.indd 47
ALB-MAN-0006 - Alba - User Guide - 24-207O models.indd 47
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04/12/2017 16:17:52
