pg 4
www.alarm.com
| Copyright © 2019 Alarm.com. All rights reserved. | 190815
SYNCING WITH ALARM.COM
Ready to Sync
The Doorbell Camera is ready to sync when the LED is
alternating Red and Green.
This LED pattern indicates
that the camera is in Wi-Fi Access Point (AP) mode.
In this mode, the camera broadcasts a temporary Wi-Fi
network. During the syncing process, you will connect to
this network when instructed by the app. The app will
configure the Doorbell Camera.
If the LED is not alternating Red and Green,
see the troubleshooting section below.
Log In to the Alarm.com App
Use the login and password for the account that will have
the Doorbell Camera.
Note: Alarm.com Doorbell Cameras can be installed through the
MobileTech app as well. MobileTech > Select Customer > Equipment >
Video Devices > Add Video Device > Install Doorbell.
Select Add a New Doorbell Camera
Navigate to the Doorbell Camera page by selecting
the Doorbell Camera tab in the left navigation bar.
If a Doorbell Camera is already installed on the account,
you can add a new camera by selecting the Settings
icon on the existing Doorbell Camera’s screen.
Note: If you do not see the Doorbell Camera tab, the Doorbell
Cameras service plan add-on needs to be added to the account. You
may also need to check the customer’s login permissions to ensure
they have permission to add a Doorbell Camera.
Follow the On-Screen Instructions
Keep your mobile device on the home’s Wi-Fi network
(or on LTE) and follow the on-screen instructions. You will
be prompted to provide a name for the camera.
When Instructed, Connect to the Doorbell Camera’s
Temporary Wi-Fi Network
The syncing process will instruct you to connect to
the Doorbell Camera’s temporary Wi-Fi network.
The network is named Skybell_123456789
(or SkybellHD_123456789), where 123456789 corresponds
to the device’s serial number. On iPhone or iPad,
you must leave the Alarm.com app, enter the Settings
app, select Wi-Fi and select the SkyBell network.
On Android, this process is completed within the app.
It is recommended to remain within six feet of the
Doorbell Camera throughout the entire enrollment
process to ensure the mobile device and the Doorbell
Camera stay connected.
During installation, your mobile device may display a
message indicating that there is no Wi-Fi available.
This is expected. Dismiss the message and continue to
stay connected to the Doorbell Camera's temporary
Wi-Fi during the installation process.
Enter the Home’s Wi-Fi Password
Very carefully enter the home’s Wi-Fi password. If you
must configure static IP addresses or the customer has a
hidden Wi-Fi network, use the Manual Configuration tab.
Enable Push Notifications & Recording Schedules
The mobile device that is syncing the doorbell camera
is automatically added as a notification recipient.
Enable the Digital Doorbell in the App
If you installed a Digital Doorbell Adapter, the device
must be enabled from the Alarm.com app.
Open the Alarm.com app and select the Doorbell Camera
tab. Select the Settings icon for the camera and turn on
the option to enable the Digital Door Chime. Select Save.
NOTIFICATIONS & RECORDING SCHEDULES
Notifications
Notifications are alerts that are sent immediately to the
customer’s mobile phone when activity is detected by the
Alarm.com Wi-Fi Doorbell Camera. Push notifications
help the customer take full advantage of their new
Doorbell Camera.
Acknowledging a Doorbell Camera push notification
will route the user directly to the call screen and enter
a two-way audio call.
Button Pushed
– Receive a notification when the doorbell
button is pushed. By acknowledging the notification,
you will automatically join a two-way audio call and
receive a live video feed from the camera.
Motion
– Receive a notification when the doorbell
detects motion. By acknowledging the notification,
you will automatically join a two-way audio call and
receive a live video feed from the camera.
