authorised repair agent where the claim is not covered by
this warranty.
EXCLUSIONS
The warranty will not apply where:
(a) the Product has been repaired, altered or modified by
someone other than AL-KO or an authorised repair
agent;
(b) AL-KO cannot establish any fault in the Product after
testing and inspection;
(c) the Product has been used other than for the purpose
for which it was designed;
(d) the defect in the Product has arisen due to the
customer’s failure to properly use and maintain the
Product in accordance with AL-KO’s instructions,
recommendations and specifications (including
maintenance);
(e) the Product has been subject to abnormal conditions,
including environment, temperature, water, fire,
humidity, pressure, stress or similar;
(f) the defect has arisen due to abuse, misuse, neglect or
accident; or
(g) unauthorised parts or accessories have been used on
or in relation to the Product.
LIMITATIONS
AL-KO makes no express warranties or representations
other than set out in this warranty.
The repair or replacement of the Product or part of the
Product is the absolute limit of AL-KO’s liability under this
express warranty.
EXTENDED AL-KO WARRANTY
AL-KO International will extend the warranty for a further
24 months (therefore the warranty will be valid for 36
months from date of installation) where the following
conditions are satisfied:
(a) the Brake Controller/In Car Kit has been installed by
an AL-KO International approved installer*;
(b) the customer has completed the online warranty form
located at: alko.com.au/warranties/
(d) copy of the original installation invoice can be
presented clearly indicating the date of installation
and the details of the AL-KO International approved
installer*;
(e) The Brake Controller is an AL-KO approved Motion
Sensing Controller (see page 6); and the Actuator
AL-KO iQ7 has been installed by an approved OEM
manufacturer.
If anything listed in (a) to (e) above is not complied with
then AL-KO International reserves the right to limit the
warranty to a 12 month period.
(*) A list of the approved installers is available at www.
alkoiQ7.com.au
Failure to comply with the installation and verification
instructions may result in incorrect operation or
premature product failure that could lead to serious
injury, accident, or death and will also void this product
warranty.
CONTACT
AL-KO International
67 Nathan Road, Dandenong South, Victoria, 3175
Phone: (03) 9767 3700 Email: [email protected]
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
AL-KO International Pty Ltd (ABN 96 003 066 813)
(“AL-KO”) provides the following warranty in relation
to its AL-KO iQ7 XTREME Actuator, AL-KO iQ7
Actuator and In Car Kit (“Product”).
The benefits of this warranty are in addition to any rights
and remedies imposed by Australian State and Federal
legislation that cannot be excluded. Nothing in this
warranty is to be interpreted as excluding, restricting or
modifying any State or Federal legislation applicable to the
supply of goods and services which cannot be excluded,
restricted or modified.
WARRANTY
AL-KO warrants that, subject to the exclusions and
limitations below, the Product will be free from defects
in materials and workmanship for a period of 12 months
from the date of installation. This warranty is not
transferable to a subsequent
person if the Product is sold by the original purchaser
during the warranty period.
If a defect appears in the Product before the end of
the warranty period and AL-KO finds the Product to be
defective in materials or workmanship, AL-KO will, in its
sole discretion, either:
(a) replace or repair the Product or the defective part of
the Product free of charge; or
(b) cause the Product or the defective part of the Product
to be replaced or repaired by a qualified repairer free
of charge.
AL-KO reserves the right to replace defective parts
of the Product with parts and components of similar
quality, grade and composition where an identical part or
component is not available.
Goods presented for repair may be replaced by refurbished
goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods.
WARRANTY CLAIMS
1. If a fault covered by warranty occurs ‘ the customer
must first contact AL-KO at the contact address listed
below, or the retailer from which the Product was
purchased.
2. Any warranty claim must be accompanied by:
(a) proof of purchase;
(b) full details of the alleged defect; and
(c) any relevant documentation (such as maintenance
records).
3. The customer must make the Product available to
AL-KO or its authorised repair agent for inspection
and testing. If inspection and testing finds no defect in
the Product, the customer must pay AL-KO’s costs of
service work and testing.
4. AL-KO will bear the cost of the transport of the Product
to and from AL-KO or the authorised repair agent
where the defect is covered by this warranty. AL-KO
will organise for the transport at the time the claim is
made. The customer must
bear the cost of the transport from AL-KO or the
AL-KO INTERNATIONAL WARRANTY
