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Akuvox SP-R59G Troubleshooting

115

6.Troubleshooting

Issue 1

：

The LCD does not light up



Check the AC power adapter. Make sure it is the one provided in your package.



Check the power outlet. Make sure that the power that outlet you are plugging

your device into is working. Try to plug a different device into the socket to

make sure it has power.

Issue 2

：

No signal tone heard from the handset



Check the connection cord between the handset and the phone. Make sure it is

connected properly.

Issue 3

：

Cannot access the web interface



Check the connection between the PC port of the device and the network port

of the computer. Make sure it is fine.



Check whether the IP address of the device is correct.



If it is LAN, please make sure there is no IP address collision with other devices

on the network.

Issue 4

：

Cannot call out



Please see the network connection status of device, if it is exception, and then

check the connection of network.



If the network connection is normal, please check whether the device has

registered successfully.



If the network connection and the registered are both normal, please confirm

whether the dial rule is correct, or please communicate with the service operator.

Содержание SP-R59P

Страница 1: ...1 S SP R59P IP Phone User Manual ...

Страница 2: ...15 3 5 Do Not Disturbed DND 16 3 6 Call Waiting 18 3 7 Call Completion 18 3 8 Call Forward 19 3 9 Call Transfer 20 3 9 1 Blind Transfer 20 3 9 2 Consultation Transfer 20 3 10 Conference 21 3 10 1 Create Local Conference 21 3 10 2 Make two lines talking attend conference 22 3 11 Call Park 22 3 12 Pickup 23 3 12 1 Specified Pickup 23 3 12 2 Group Pickup 23 3 13 Speed Dial 24 3 14 Auto redial 24 3 15...

Страница 3: ... Phone Volume 45 4 2 2 Ring Tones 46 4 3 Phone Book 47 4 3 1 Local Phone Book 47 4 3 2 Blacklists 51 4 3 3 Remote Phone Book 52 4 4 History Management 54 4 5 System Customizations 55 4 5 1 Programmable keys 55 4 5 2 SIP Account management 56 4 6 Basic Network Settings 58 4 6 1 DHCP Mode 58 4 6 2 Static IP Mode 59 4 6 3 PPPoE Mode 59 4 6 4 Configure PC Port Mode 60 4 6 3 VPN 61 4 6 4 VLAN 62 4 7 We...

Страница 4: ...Phone Tones 94 5 15 Phone Dial Plan Replace Rule 95 5 16 Phone Dial Plan Dial Now 97 5 17 Phone Action URL 98 5 18 Phone Multicast 100 5 19 PhoneBook Local Phone Book 101 5 20 Phone Book Remote Phone Book 104 5 21 Phone Book Call log 105 5 22 Phone Book LDAP 106 5 23 Phone Book BroadSoft 107 5 24 Upgrade Basic 108 5 25 Upgrade Advanced 109 5 26 Security Basic 112 5 27 Security Advanced 112 6 Troub...

Страница 5: ...nternet Telephony Service Provider or to an IP PBX Based on the SIP standard the Akuvox R59P has been tested to ensure comprehensive interoperability with equipments from VoIP infrastructure leaders enabling service providers to quickly roll out competitive feature rich services to their customers Akuvox R59P is very easy to understand configure and deploy The web interface is ...

Страница 6: ...oft Platform Phone Features 6 Lines Support 6 SIP accounts Support Call Waiting Call Forwarding Call Transfer Call on Hold Mute Auto answer Redial DND Local 3 Way Conference Volume Adjustable Ring tones Selectable Speed Dial Hotline Daylight Saving Time Network Packet Capture Country Ringtone Signal Direct IP call Auto Redial Call Return Dial Plan XML Browser Hot Desking Keypad Lock Action URL URI...

Страница 7: ...P INFO HTTP HTTPS Web Server for Management NTP for Auto Time Setting TFTP FTP HTTP HTTPS Protocols 802 1Q VLAN Administration Features Auto provisioning using FTP TFTP HTTP HTTPS PnP Dial through IP PBX Using Phone Number Dial through IP PBX Using URL Address Configuration Managements with Web keypad on the phone and Auto Provisioning SNMP TR069 Security Features Support HTTPS SSL Support SRTP fo...

Страница 8: ... Key combination includes functions such as History Favorites Redial CallReturn HotDesking XML Browser DND Menu MSG Status Book FWD PickUp Gr oup PickUp Intercom Speed Dial and so on Line Keys 1 2 3 4 5 6 7 8 Key combination includes functions such as History Favorites Redial Account ACD BLF BLFList Call Return HotDesking Record XML Browser DTMF DND Menu MSG Status Book Fwd PickUp Group PickUp Int...

Страница 9: ...down or turn up the volume by pressing the key or the key Handfree Make the phone into hands free mode Digital keyboard Inputting the phone number or DTMF Indicator light Fast blink light indicates there is an incoming call slow blink light indicates there either a missed call or unread message Voice Message Voice Message view Dss Key Key combination includes functions such as History Favorites Re...

Страница 10: ...Akuvox SP R59P Overview 10 Rear view and panel descriptions PickUp Intercom Speed Dial and so on ...

Страница 11: ...ons introduc tion Port Port name Description Power switch Input 5V DC 1A Internet 10 100M Connect it to Network PC 10 100M Connect it to PC Ext Port type RJ 12 connector Handset Port type RJ 9 connector Headset Port type RJ 9 connector ...

Страница 12: ...2 1 Check package contents Please refer to the package list below to check the completeness of package Name Quantity SIP IP Phone unit 1 handset 1 RJ 9 Cable 1 Power Adapter 1 RJ 45 Cable 1 Stand 1 Quick installation guide 1 2 2 Connection diagram ...

Страница 13: ...to the Internet port at the back of the Akuvox R59P and the other end to wall network jack Step 3 Connect the computer Connect one end of the RJ 45 Ethernet cable to the PC port at the back of the Akuvox R59P and the other end to the Ethernet port on you computer Step 4 Configure the device Launch the web browser on your computer and enter the IP address of the phone into the address bar The login...

Страница 14: ... will use to speak to the other party 3 1 2 Call Methods User can press an available line key to select account if there is more than one account then there are 4 ways to make a outgoing call 1 Dial the number directly 2 Press History softkey Use the navigation keys to highlight User choice press Left Right key to choose Missed Calls Incoming Calls and Outgoing Calls 3 Press the Redial key twice t...

Страница 15: ...dfree by pressing the corresponding keys Note The will flash during the Incoming interface 3 3 Mute You can press the Mute key to make the user NOT be heard by the other party but User can hear the other party icon will be shown on the LCD and press the Mute key again to recover 3 4 Call Hold Resume 1 Press the Hold softkey to put User active call on hold 2 If there is only one call on hold press ...

Страница 16: ...e the UI will present missed calls at the same time To configure Mode Press Menu Feature DND Code Mode Custom Mode Custom There are two types Phone and Custom Users can remote setup the status of DND from SIP server in Custom mode The default mode is Phone that setup form local side To configure DND Emergency number go to Web Phone Call Feature DND ...

Страница 17: ...u Feature DND Code DND Code DND On Code The Code is used to turn on DND on server s side if configured IP phone will send a SIP message to server to turn on DND on server side if you press DND when DND is off DND Off Code The Code is used to turn off DND on server s side if configured IP phone will send a SIP message to server to turn off DND on server side if you press DND when DND is on Note If ...

Страница 18: ... of the other phone and send a prompt when the status changing For instant if users make a call and the callee is unavailable to answer the call the feature will notify the user when the callee is available to receive the call This function only can be triggered when receiving 486 Busy message Moreover if the phone enables the voice message the function is also unavailable To configure Call comple...

Страница 19: ...o types Phone and Custom Users can setup forward function for one account if you select Custom mode Phone mode is for all account Always forward All the incoming calls will be forwarded unconditionally to a specified number Busy Forward The incoming calls will be forwarded to a specified number when the phone is busy No answer Forward The incoming calls will be forwarded to a specified number when...

Страница 20: ...d after the other person involved answer the incoming call and with consultation 3 9 1 Blind Transfer 1 Press the Trans softkey during the talking 2 Enter the Trans number interface and then Input the number you will transfer to 3 Press Trans softkey to transfer the hold talking to the number you want to transfer to 4 Return to the Idle interface automatically Note The UI will display Hold status ...

Страница 21: ... softkey to cancel transfer if you currently use handset to make or answer a call 3 10 Conference You can use the local conference feature to hold a 3 way conference by pressing the Conference softkey or Conference function key to invite the current talking and one line talking held to attend conference The Network conference feature allows you to add or delete the party who attend the conference ...

Страница 22: ... the Up or Down key on the phone keyboard to select the talking you will create for conference the talking must be on activated status For example select the talking in account 1 3 Press the conference softkey to add the two lines talking to conference Note You can press the Hold softkey to hold the conference also you can press the Split softkey to split the conference to two standalone talking p...

Страница 23: ...nly to answer line 1 incoming call if there are many lines incoming calls in group 3 12 1 Specified Pickup Specified pickup can answer specified user s incoming calls 1 Set specified pickup key via phone interface PATH Press Menu Features Programmable keys Line Keys Soft Keys Function Keys PickUp Press Down key to set label Value Save softkey 2 Use specified pickup feature When the user of specifi...

Страница 24: ...ture to dial the specified contact speedily PATH Press Menu Features Programmable keys Line Keys Soft Keys Function Keys Speed Dial Press Down key to set label Value Account Save softkey 3 14 Auto redial When hang up by the other party call failure during the calling the phone will enter the auto redial screen and begin to count Press OK for redial now or wait for the time is up After trying the t...

Страница 25: ...ial You can set hot lines in the phone the phone will dial the hot line number automatically when you pick up the handset press the hand free or the account key Also you can set the timeout of dialing the hot line number then the phone will dial the hot line number automatically after the timeout To configure Hot line via Phone interface 1 Press Menu Features Hot line Enter 2 Use the Left or Right...

Страница 26: ...ing calling 4 In default situation the IP phone Akuvox R59P will answer the intercom incoming calling automatically and make a noise You can set the phone to enable silent mode when picking up the intercom call so that the other will not hear you The features of intercom 3 17 HotDesking In some working place people are always walking around HotDesking feature will make the staffs login his account...

Страница 27: ...keys Line Keys Soft Keys Function Keys HotDesking Press Down key to set label Save softkey 3 17 2 HotDesking Feature 1 After setting the HotDesking on Soft key back to the idle screen 2 Pressing the HotDesking and enter the HotDesking screen 3 If you press clear on the screen the phone will begin to clear the information stored on the phone ...

Страница 28: ...y custom services Users need to pre configure a custom service functions on the server such as news weather report stock information The user receives and displays the service information on the IP phone from the server and all service information are transmitted in XML object To configure XML Browser via Phone interface PATH Press Menu Features Programmable keys Line Keys Soft Keys Function keys ...

Страница 29: ...cord key via phone user interface PATH Press Menu Features Programmable keys Line Keys DSS keys Record Save softkey Note The way in which you listen to the recordings may be different on different servers Contact your system administrator for more information 3 20 Keypad Lock You can lock the keypad of your phone temporarily when you are not using it This feature helps to protect your phone from u...

Страница 30: ...The function keys are locked You cannot use the LIINE KEYS MESSAGE KEY SOFT KEYS NAVIGATION KEYS and FUNCTION KEYS until unlocked All Keys All keys are locked 3 21 Busy Lamp Field BLF Busy Lamp Field BLF is used to monitor a specific user for status changes on IP phones For example you can configure a BLF key on a supervisor s phone to monitor ...

Страница 31: ... an incoming call Slow flashing green The monitored user is dialing The monitored user is talking Off The monitored user does not exist DSS Key LED LED Status Description Solid green The monitored user is idle Slow flashing red The monitored user receives an incoming call Solid red The monitored user is dialing The monitored user is talking Off The monitored user does not exist To configure a BLF ...

Страница 32: ...nage a large number of phone calls on an individual basis ACD enables the use of IP phones in a call center role by automatically distributing incoming calls to available users or agents ACD depends on support from a SIP server ACD is disabled on the phone by default You need to enable it on a per line basis before logging into the ACD system To configure a ACD key via phone user interface PATH Pr...

Страница 33: ...eys DSS keys 3 25 Hoteling Hoteling function enables the customer to login the own sip account on the Host IP phone after login to the phone the customer can use his own guest account on the host IP phone Note Hoteling is supported by Broadsoft platform please consult your administrator further information Application 1 Remote Work 1 1 User goes to the branch office his own extension number is 472...

Страница 34: ...e division 2 1 Users A and B work on different time division at a same table with a same host IP phone their extension numbers are 4722 and 4723 2 2 A logins the extension number 4722 in the morning logout after leave 2 3 B logins the extension number 4723 in the evening using the number 4723 to call in and out logout after leave The host IP phone number is 2404984724 ...

Страница 35: ...password The extension number 4723 is ready for use 3 26 Application 3 26 1 Text Message The IP phone Akuvox R59P can send and answer text message The phone will make a Du sound and present N piece of new message on the LCD For example 1 new message and a twinkling message icon will appears ...

Страница 36: ... Enter softkey to read Send Text Message 1 In the Idle press the Menu softkey 2 In the mail menu interface press the Down key on the phone keyboard to select Message press the OK key on the phone keyboard or the Enter softkey to enter Message interface 3 In the Text Message interface select New Message Press the OK key on the phone keyboard or the Enter softkey to enter new message and edit it pre...

Страница 37: ... on the phone keyboard or the Enter softkey to enter the Message interface 3 In the Text Message interface press the Down key on the phone keyboard to select in box 4 Press the OK key on the phone keyboard or the Enter softkey to enter the in box interface 5 Select the message you want to delete and press the Delete softkey 6 Delete all the text messages in the in box Press the Delete softkey and ...

Страница 38: ...navailable Leave a message according to the voice prompt of server and then hang up after leaving the message Set Visit account number of voice message via phone interface 1 In the Idle press the Menu softkey 2 In the Idle Press the Down key on the phone keyboard to select message press the OK key on the phone keyboard or the Enter softkey to enter the Message interface 3 In the Message interface ...

Страница 39: ...ge visit account number For example 100 press 123 softkey to switch the input methods 8 Press the OK key on the phone keyboard or the Save softkey to save and return to message interface Check voice message 1 Press the Message key or the Connect softkey to call the Visit account number of voice message 2 Check voice message according to voice prompt Set the Visit account number of voice message fi...

Страница 40: ...Akuvox SP R59P Functions 40 Select the account you will check and press the Connect softkey to check voice message ...

Страница 41: ...Press Enter Soft key to enter the Language interface 2 User can press Up or Down key on the keyboard to choose the suitable language Press Save soft key to save the configuration Akuvox uses English by default 4 1 2 Date Time The IP phone displays Time and Date in Idle status You can obtain the Time and Date from SNTP server automatically or setup the time and date manually ...

Страница 42: ...ne for SNTP server Input the Primary server you need The secondary server will take effect while the primary server is invalid Daylight Saving is Auto by default Users can also disable it Press Save soft key to save the settings Manual setting 1 Go to the path Menu Settings Basic Setting Date Time Manual Setting 2 In Data area users can delete the original data enter the new date Users can also mo...

Страница 43: ...s the Up or Down key on the phone keyboard to access the Date Format Press the Left or Right key on the phone keyboard or the Switch softkey to select the date format to process setting The phone supports six Date formats The selected date format will appear in the Idle For example if the time was 2015 11 18 the date formats in the menu and the corresponding formats displayed in the Idle as follow...

Страница 44: ... Switch soft key to change the mode you need 4 1 3 Backlight 1 Go to the path Menu Settings Basic Setting Backlight 2 To press left or right key or Switch softkey to adjust the backlight level 3 In the Level interface press UP or Down key to access Time Press Left or Right Key or Switch softkey to modify the backlight time 30 seconds by default ...

Страница 45: ...he new password then confirm new password Press Save soft key to save the password 4 2 Sound Settings 4 2 1 Phone Volume The Volume key can be used to adjust the volume of handset hands free or headset during a call Also the key can be used to adjust the ring tones volume in the Idle mode 1 Adjust the volume via the phone interface access Menu Settings Basic Setting Phone Volume 2 In the Volume Se...

Страница 46: ...an setup the handset headset or hand free volume in different situation For example setup the handset talk volume Enter the Talk Volume interface choose Handset Volume Press or soft key to adjust Press Save soft key to save the configuration 4 2 2 Ring Tones The Ring Tone refers to incoming ring tone which reminds the user that there is new incoming call The IP phone Akuvox R59P supports phone rin...

Страница 47: ...ss Save soft key to save the configuration 4 3 Phone Book 4 3 1 Local Phone Book The Local Phone Book is used for storing the contacts names and number The Akuvox R59P can store up to 500 entries contacts You can add edit delete search or call any contact from the Local Phone Book 4 3 1 1 1 Add contacts manually Add contacts manually from the Local phone book via Phone interface 1 Press Phone book...

Страница 48: ...umber in the relevant area 6 Press the Down key on the phone keyboard to input other number in the relevant area 7 Press the Down key on the phone keyboard to enter Account selection Press the Left or Right key on the phone keyboard or the Switch softkey to select the relevant account if Auto selected the phone will select the current available account automatically when the contact called from Lo...

Страница 49: ...tact from All Calls History Add contact from All Calls History in the phone interface 1 Press the History softkey 2 Press the Up or Down key on the phone keyboard to select the contact you want to add 3 Press the Option softkey to add to contacts ...

Страница 50: ... on the phone keyboard or the Enter softkey to enter the Local Phone Book 3 Press the Search softkey to search contacts 4 Input keywords such as name any character of number or whole phone number press the Search softkey or the OK key to enter the Search Contacts interface For example input A press Search soft key It will show the name which contains A letter in the contact ...

Страница 51: ...one You can add edit delete search or call contact The phone will reject to answer automatically within the blacklists contacts incoming call User can add blacklist directly or add from the contact 1 Go to the path Phone book Blacklist Add 2 Enter the corresponding information press Save soft key to save ...

Страница 52: ...s the remote phone book add the contacts to the local phone book from the remote phone book or make calls from the remote phone book 5 URLs of remote phone book is available to set Set the remote phone book via web interface 1 Access Book Remote Phone Book 2 Input URL of phone book 3 Input the phone book name 4 Click the Submit key to save ...

Страница 53: ...ss the remote phone book via phone interface 1 Access Book Remote phone book The LCD will display the contacts of this remote group 2 Press the key or the Back softkey to unlink 3 Press the Enter softkey to enter the Phone Book Menu ...

Страница 54: ...ght key on the phone keyboard to switch the lists of All Calls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Press the Up or Down key on the phone keyboard to select the log 4 Press the Option softkey and select the detail The LCD will display the detailed information of this log Press the Dial softkey to make a call from the History 5 Press the Option softkey to add to contacts A...

Страница 55: ... Select the programmable key you will set and press the Enter softkey 3 Select key style in the type area 4 Input suitable value in the label area 5 Optional Select the relevant account in the account ID area 6 Optional Input suitable value in Value blank 7 Optional Input suitable value in Extension blank 8 Press the Save soft key to save or the Cancel soft key to cancel ...

Страница 56: ... interface to select advanced setting input password password admin to select account 2 Select the account you want to set and press the Enter softkey 3 Select Enable in the account activation status area 4 Input the label display name register name account password and SIP server address 5 You can enter the spare sip server address or outbound server address 6 Press the Save softkey to save or th...

Страница 57: ... 3 Select Disable in the account active status area 4 Press the Save softkey to save or the Back softkey to cancel Note 1 The operation and interface of account 2 and 3 is the same as account 1 2 You can configure multi account keys for one account The incoming calls of this account will be divided equally to different account key Analogously the dialings also will be divided equally ...

Страница 58: ...etting Network 4 6 1 DHCP Mode To configure the DHCP mode via phone user interface 1 In IP Phone idle interface press soft key Menu Settings Advanced Setting default password admin Network LAN Port 2 Phone user interface shown DHCP by default 3 Press soft key Enter or OK button to enter the DHCP setting interface after obtain the IP address it will automatically back to the previous interface Note...

Страница 59: ...interface input the IP address Subnet Mask Gateway DNS 1 and DNS 2 in the corresponding area press OK button or soft key Save to save the change 4 6 3 PPPoE Mode To configure the PPPOE mode via phone user interface 1 In IP Phone idle interface press Menu Settings Advanced Setting default password admin Network LAN Port 2 Press twice navigation key Down on the phone keypad to select PPPOE then pres...

Страница 60: ... key Up or Down to select Bridge mode press OK button or Enter soft key enter Warning interface prompt Reboot Phone Press OK soft key to reboot PS Setting will take effect after reboot If cancel the reboot the Settings will be saved but not take effect Router mode 1 In the PC Port configuration interface press the navigation key Up or Down to select Router mode input valid value in the correspondi...

Страница 61: ...efault password admin Network VPN 2 Press Enter soft key to enter the VPN Setting interface press Switch soft key to enbale or disable the VPN status press Save soft key to save the change about more detail information you can refer to the following web configuration 3 When configured VPN function success in the phone idle interface it will shown VPN icon ...

Страница 62: ... Enter soft key to enter LAN Port 2 In the LAN Port interface press the navigation key Up or Down to configure the functionality Enable VID Priority press OK button or Save soft key it will pop up a prompt Setup completed Restart to take effect press OK button or OK soft key to reboot PC Port 1 In the VLAN Port interface press the navigation key Up or Down to select PC Port press the OK button or ...

Страница 63: ...u Settings Advanced Setting default password admin WebServer 2 Press OK button or Enter soft key to access the disable or enable WebServer settings Enable the WebServer user can change the configure by website 4 8 Reset to Factory To configure the Reset to Factory via phone user interface 1 In IP Phone idle interface press Menu Settings Advanced Setting default password admin Reset to Factory 2 Pr...

Страница 64: ...ave soft key to save the change 4 10 Autoprovision To configure the Autoprovision via phone user interface 1 In IP Phone idle interface press Menu Settings Advanced Setting default password admin Autoprovision 2 Enter the URL User Name Password to update the configuration also user can modify the provision mode and time press OK button or Save soft key the change 4 11 Reboot To reboot the phone vi...

Страница 65: ...Akuvox SP R59P Settings 65 2 Press the OK button or Enter soft key to enter the Warning interface prompt Reboot Phone press OK button or Save soft key to reboot the phone ...

Страница 66: ... which is used for user or administrator to check or change the IP SIP phone s settings Press the OK key on the phone keyboard to check the Phone s IP address Type the IP address on IE input default User Name and Password admin admin to login the web interface 5 1 Status Basic Go to Status Basic Page as figure below shown ...

Страница 67: ...ould be DHCP Static PPPoE Link Status IP Address Subnet Mask Gateway Primary DNS server Secondary DNS server Primary NTP server and Secondary NTP server NTP server is used to synchronize time from INTERNET automatically Account Information To display device s Account information and Registration status account username registered server s address Register result Note Status Basic page is used to d...

Страница 68: ...to the other call party for displaying Register Name Allocated by SIP server provider used for authentication User Name Allocated by your SIP server provide used for authentication Password Used for authorization SIP Server 1 To display and configure Primary SIP server settings Server IP SIP server address it could be an URL or IP address Registration Period The registration will expire after Regi...

Страница 69: ...s An outbound proxy server is used to receive all initiating request messages and route them to the designated SIP server Note If configured all SIP request messages from the IP phone will be sent to the outbound proxy server forcefully Transport Type To display and configure Transport type for SIP message UDP UDP is an unreliable but very efficient transport layer protocol TCP Reliable but less e...

Страница 70: ...dvanced Path Web UI Account Advanced Sections Description SIP Account To display current Account settings or to select which account to display Codecs To display and configure available unavailable codecs list Codec means coder decoder which is used to transfer analog signal to digital signal or vice versa ...

Страница 71: ...for customer service such as call center The setting here is to negotiate with the server about expire time of ACD subscription Sections Description DTMF To display and configure DTMF settings Type Support Inband Info RFC2833 or their combination How To Notify DTMF Only available when DTMF Type is Info DTMF Payload To configure payload type for DTMF Note By default DTMF type is RFC2833 which is th...

Страница 72: ...CK 100 reliability for all provisional messages this means it will send ACK every time the IP phone receives a provisional SIP message from SIP server User phone If enabled IP phone will send user phone within SIP message PTime Interval time between two consecutive RTP packets Anonymous Call If enabled all outgoing call for the designated account will be anonymous number Anonymous Call Rejection I...

Страница 73: ...going call will be disconnected automatically once the session expired unless it s been refreshed by UAC or UAS Session Expire Configure session expire time Session Refresher To configure who should be response for refreshing a session Note UAC means User Agent Client here stands for IP phone UAS means User Agent Server here stands for SIP server BLF List To display or configure BLF List URI addre...

Страница 74: ...DP Keep Alive message If enabled IP phone will send UDP keep alive message periodically to router to keep NAT port alive UDP Alive Msg Interval Keepalive message interval Rport Remote Port if enabled it will add Remote Port into outgoing SIP message for designated account Conference To select Local or network conference Type To select desired conference type Conference URI If network conference is...

Страница 75: ...IP address Subnet Mask Default Gateway and DNS server address from DHCP server automatically Static IP If selected you have to set IP address Subnet Mask Default Gateway and DNS server manually PPPoE Use PPPoE username password to connect to PPPoE server PC Port To display and configure PC Port settings As Bridge If selected IP phone will act as a switch to route all incoming and outgoing packets ...

Страница 76: ... the interval for LLDP admin message Note LLDP stands for Link Layer Discovery Protocol it s used to exchange device information between any two directly connected devices LLDP is often used to configure Voice Vlan automatically for IP phone Local RTP To display and configure Local RTP settings Max RTP Port Determine the maximum port that RTP stream can use Min RTP Port Determine the minimum port ...

Страница 77: ...mple Network Management Protocols is Internet standard protocol for managing devices on IP networks VLAN To display and configure VLAN settings LAN Port PC Port You can configure VLAN setting for both ports respectively Active To enable or disable VLAN feature for designated port VID To configure VLAN ID for designated port Priority To select VLAN priority for designated port Note Please consult y...

Страница 78: ... stream RTP streams TR069 To display and configure TR069 settings Active To enable or disable TR069 feature Version To select supported TR069 version version 1 0 or 1 1 ACS CPE ACS is short for Auto configuration servers as server side CPE is short for Customer premise equipment as client side devices URL To configure URL address for ACS or CPE User name To configure username for ACS or CPE ...

Страница 79: ...anagement Protocol CWMP It defines an application layer protocol for remote management of end user devices 802 1x To display and configure 802 1x settings 802 1x Mode To enable or disable 802 1x Identity To input identity if 802 1x is enabled MD5 password To input MD5 password if 802 1 is enabled VPN To display and configure VPN settings Active To enable or disable VPN feature Upload To upload VPN...

Страница 80: ...age To choose the phone language Format Setting To configure time display settings Time Format Determine what format to display on Phone UI 12 hour 24 hour Date Format Determine what format to display on Phone UI for Date Display Mode Determine what mode to display Time Date on Phone UI Type To select how to configure time it could be set by manually ...

Страница 81: ...ddress it takes effect if primary NTP server is unreachable Update interval To configure interval between two consecutive NTP requests Note NTP Network Time Protocol is used to automatically synchronized local time with Internet time since NTP server only response GMT time so that you need to specify the Time Zone for IP phone to decide the local time Sections Description Daylight Saving Time To d...

Страница 82: ...ive If enabled the default audio track will be headset mode if audio track is changed during a call it will be back to headset mode after you hangup the call Key Press Sound To configure the sound volume for key press Volume The valid volume range is from 0 15 by default it s 8 Ringtone Volume To configure the sound volume for ringtone Volume The valid volume range is from 0 15 by default it s 8 ...

Страница 83: ...nable or disable feature key sync Feature Key Sync To enable or disable feature key sync Mode Select the desired mode Forward Transfer To display and configure Forward setting Note There are three types of forward Always Forward Busy Forward and No answer Forward Always Forward Any incoming call will be forwarded in ...

Страница 84: ...zed Number Setup authorized numbers for DND Emergency Account Select an account for DND DND Disable by default Return Code when DND Determine what responses code should be sent back to server when there is an incoming call if DND on DND On Code The Code used to turn on DND on server s side if configured IP phone will send a SIP message to server to turn on DND on server side if you press DND when ...

Страница 85: ...aiting callee Auto Redial Auto redial allows IP phones to redial an unsuccessful call for designated times within designated interval Auto Redial To enable or disable auto redial feature Auto Redial Interval Determine the interval between two consecutive attempts Auto Redial Times Determine how many times to redial Call PickUp Visual BLF PickUp Alert To enable the BLF pick up function Intercom Int...

Страница 86: ...ost used in call center market it allows IP phone to login the system with multiple status so that the system could distribute an incoming calls to available user or agents ACD Activated Auto If enabled Agent status will turn to available automatically within a designated time decided by ACD Activated Auto Timer ACD Activated Auto Timer To configure interval when will Agent status becomes availabl...

Страница 87: ...This feature helps to protect your phone from unauthorized use Keypad Lock Type To lock the phone with function keys or all keys Keypad Unlock PIN To lock the phone with a password Keypad Lock Timeout The idle interval to lock the phone Key As Send Key As Send allows you to disable send key or assign pound key as send key 5 9 Phone Voice Path Web UI Phone Voice Sections Description Echo Canceller ...

Страница 88: ...e illusion of a constant transmission stream so that background sound is consistent throughout the call and the listener does not think the line has released Jitter Buffer Jitter buffer is a shared data area where voice packets can be collected stored and sent to the voice processor in even intervals Jitter is a term indicating variations in packet arrival time which can occur because of network c...

Страница 89: ... PickUp Intercom Speed Dial History Favorites Redial Account ACD BLF BLFList Call Return Hot Desking Record XML Browser DTMF and so on Sections Description Soft Key Allows user to assign specific feature to the designated soft keys For softkey the available features list DND Menu MSG Status Book Fwd PickUp Group Pickup Intercom Speed Dial History Favorites Redial Call Return Hot Desking XML Browse...

Страница 90: ...u MSG Status Book Fwd PickUp Group PickUp Intercom Speed Dial History Favorites Redial Call Return Hot Desking XML Browser and so on Sections Description Display Backlight Intensity To adjust the backlight intensity of Phone UI Backlight Time To adjust backlight on timer once expired the backlight of Phone UI will go off Linekey Display Type To setup the Linekey display type Rolling by default ...

Страница 91: ...er to assign specific feature to the designated DSS key For DSS key the available feature list DND Menu MSG Status Book Fwd PickUp Group PickUp Intercom Speed Dial History Favorites Redial Account ACD BLF BLFList Call Return Hot Desking Record XML Browser DTMF and so on 5 12 Phone Ext Key Path Web UI Phone Ringtones ...

Страница 92: ...n Expansion Module To mark target expansion module to be configure Backlight Intensity To set the backlight intensity for expansion module Backlight Time To set the duration of backlight Page Mode Setup SinglePage or Multipage mode for expansion module Sections Description Key Allows user to assign specific feature to the designated key on expansion module For keys the available feature list ...

Страница 93: ...iles or delete uploaded ringtone files Upload Choose the suitable ringtone from local side Click Submit to upload Uploaded Ringtones Users can select the uploaded ringtone from the list to delete System Ringtones Choose the system ringtone from the list Click Submit to save Note Ringtone files must be wav format and has some specific requirement please contact to Akuvox technical support team for ...

Страница 94: ...ncoming calls to trigger distinctive ringtones The IP phone will check Alert Info header inside the incoming invite SIP message And strip out the URL or keyword inside the Alert Info header from the specific URL or keyword to match or download designated ringtones to play 5 14 Phone Tones Path Web UI Phone Tones ...

Страница 95: ... specialized tone sets classified by countries or to customize own tones Note Available country tones sets are China Spain Luxembourg Sweden Taiwan Belgium Denmark Finland Germany Netherlands Norway Portugal 5 15 Phone Dial Plan Replace Rule Path Web UI Phone Dial Plan Replace Rule ...

Страница 96: ... for the replace rule Input a suitable prefix value Enter the replace number Click Submit to save All replace rules will show in the list Users can edit or delete the exited replace rules Area Code Area codes are also known as NPAs Numbering Plan Areas They usually indicate different geographical areas within one country If entered numbers match the predefined area code rule the IP phone will auto...

Страница 97: ...y related accounts Dial now Rule itself Click Add to add new dial now number Select the related account for dial now Enter the number in Dial Now Rule area Click submit to save All dial now numbers will show in the list Users can edit or delete the exited dial now number Dial Now Delay Allow user configure dial now delay time for dial now It means user can configure the IP phone to dial out the ph...

Страница 98: ...IP phone will automatically prefix outgoing number with area code Note There is only one area code rule supported 5 17 Phone Action URL Path Web UI Phone Action URL Sections Description Action URL This function is used to setup phone configuration via using Remote URL To display and configure Action URL settings Setup Completed When the IP phone completes startup Registered When the IP phone succe...

Страница 99: ...sy forward Close Busy Forward When the IP phone disables the busy forward Open No Answer Forward When the IP phone enables the no answer forward Close No Answer Forward When the IP phone disables the no answer forward Transfer Call When the IP phone transfers a call Blind Transfer When the IP phone blind transfers a call Attended Transfer When the IP phone performs the semi attended attended trans...

Страница 100: ...dle When the state of phone changes from busy to idle 5 18 Phone Multicast Path Web UI Phone Multicast Sections Description Multicast Setting To display and configure the Multicast setting Paging Barge To setup the priority quantity Paging priority Active Enable o disable the multicast Priority List To setup the multicast parameters Listening Address Enter the IP address ...

Страница 101: ...Akuvox SP R59P WEB Interface 101 you need to listen Label Input the label for each listening address 5 19 PhoneBook Local Phone Book Path Web UI PhoneBook Local Book ...

Страница 102: ...ocal phonebook Enter the related number or name in the Search box Click the Search label the result will be shown on the Search Result as blew list Click the Reset label the interface will back to the Contact Setting interface Dial To dial out a call or hangup an ongoing call from Web UI Enter the number you want to dial out Select the account to dial out Auto by default Click the Dial label to ma...

Страница 103: ...t Group contacts Group Setting To display or change Group name related ringtone or description Enter the group name in the Name box select the Ring Click the Add label the added group will be shown on the Group list Import Export To import or export the contact or blacklist file ...

Страница 104: ...configure Local Book URL To configure remote book server address Local Book Name To configure display remote book name on Phone UI Search Remote Phonebook Name To enable or disable search remote phonebook name Search Flash Interval To set interval Range from 120s to 2592000s Note IP phone supports at most 5 remote books Please refer to your administrator for how to establish a remote book server a...

Страница 105: ...ory records Available call history types are All calls Dialed calls Received calls Missed calls Forwarded calls HangUp To click to hangup ongoing call on the IP phone Note For HangUp feature you need to have the remote control privilege to control IP phone via Web UI Please refer to section Remote Control in the Web UI Phone Call Feature page ...

Страница 106: ...rver To configure LDAP server s address Port To configure LDAP server s port Base DN To configure searching base DN on LDAP server User Name To configure user name for accessing LDAP server Password To configure password for accessing LDAP server Name Attribute To configure which name attributes should be feedback from LDAP server Number Attribute To configure which number attributes should be fee...

Страница 107: ...eBook To display and configure Broadsoft PhoneBook settings PhoneBook Item To select specific item to configure Display Name The name displayed at IP phone s LCD screen when accessed via Phone UI Server Address Broadsoft PhoneBook server s address Server Port Broadsoft PhoneBook server s port User Name Username used to access Broadsoft PhoneBook server Password Password used to access Broadsoft Ph...

Страница 108: ...ly Click the browse label select the upgrade file Click submit label Note Please make sure it s right file format for right model Firmware version To display firmware version firmware version starts with MODEL name Hardware Version To display Hardware version Reset to Factory Setting To reset IP phone s setting to factory settings Reboot To reboot IP phone remotely from Web UI ...

Страница 109: ... SIP subscription message to PNP server automatically to get Auto Provisioning server s address By default this SIP message is sent to multicast address 224 0 1 75 PNP server address by standard DHCP Option To display and configure custom DHCP option DHCP option If configured IP Phone will use designated DHCP option to get Auto Provisioning server s address via DHCP This setting require DHCP serve...

Страница 110: ...y MAC Used for IP phone to decipher MAC oriented auto provisioning configuration file for example file name could be 0c1105888888 cfg if IP phone s MAC address is 0c1105888888 Enter the URL address then click the AutoP Immediately label the phone will according the URL to ask for configuration file to update Note AES is one of many encryption it should be configure only configure filed is ciphered...

Страница 111: ...t temporary syslog file to local PC Remote System Log To enable or disable Remote System Log Remote System Server To input the syslog server address PCAP To start stop packets capturing or to export captured Packet file Start To start capturing all the packets file sent or received from IP phone Stop To stop capturing packets Export To export the capture packet file use capture tool to open the fi...

Страница 112: ...c Sections Description Web Password Modify To modify user s password Current Password The current password you used New Password Input new password you intend to use Confirm Password Repeat the new password Note For now IP phone can only support user admin Session Time Out Value Over the session time out value users need to login in the web again Session Time Out Value the ranger is from 60s to 14...

Страница 113: ... To display or delete Certificate which is used when IP phone is connected from any incoming HTTPs request Note The default certificate could not be deleted Sections Description Web Server Certificate Upload To upload a certificate file which will be used as server certificate ...

Страница 114: ...lete Certificates which is used when IP phone is connecting to any HTTPs server Client Certificate Upload To upload certificate files this is used as client certificate Only Accept trusted Certificates If this option is enabled only trusted certificates will be accepted ...

Страница 115: ...e 3 Cannot access the web interface Check the connection between the PC port of the device and the network port of the computer Make sure it is fine Check whether the IP address of the device is correct If it is LAN please make sure there is no IP address collision with other devices on the network Issue 4 Cannot call out Please see the network connection status of device if it is exception and th...

Страница 116: ...ua 07 00 United States Mountain Time 07 00 United States MST no DST 06 00 Canada Manitoba Winnipeg 06 00 Chile Easter Islands 06 00 Mexico Mexico City Acapulco 06 00 United States Central Time 05 00 Bahamas Nassau 05 00 Canada Montreal Ottawa Quebec 05 00 Cuba Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncio...

Страница 117: ... 0 Ireland Dublin 0 Portugal Lisboa Porto Funchal 0 Spain Canary Islands Las Palmas 0 United Kingdom London 0 Morocco 01 00 Albania Tirane 01 00 Austria Vienna 01 00 Belgium Brussels 01 00 Caicos 01 00 Chatam 01 00 Croatia Zagreb 01 00 Czech Republic Prague 01 00 Denmark Kopenhagen 01 00 France Paris 01 00 Germany Berlin 01 00 Hungary Budapest 01 00 Italy Rome 01 00 Luxembourg Luxembourg 01 00 Mac...

Страница 118: ... 00 Moldova Kishinev 02 00 Russia Kaliningrad 02 00 Romania Bucharest 02 00 Syria Damascus 02 00 Turkey Ankara 02 00 Ukraine Kyiv Odessa 03 00 East Africa Time 03 00 Iraq Baghdad 03 00 Russia Moscow 03 30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakhstan Aktau 04 00 Russia Samara 05 00 Kazakhstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad...

Страница 119: ...ngapore Singapore 08 00 Australia Perth 09 00 Korea Seoul 09 00 Japan Tokyo 09 30 Australia Adelaide 09 30 Australia Darwin 10 00 Australia Sydney Melbourne Canberra 10 00 Australia Brisbane 10 00 Australia Hobart 10 00 Russia Vladivostok 10 30 Australia Lord Howe Islands 11 00 New Caledonia Noumea 12 00 New Zeland Wellington Auckland 12 45 New Zeland Chatham Islands 13 00 Tonga Nukualofa ...

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