If you are still having difficulty please call the Technical help line. Ring 01422 263313 (Normal
rates apply).
Opening hours Mon-Fir 8 am - 8 pm. Sat 9 am - 4 pm. Sun 11am - 4 pm. “Bank holidays as
Should you experience any problems please see guide below before calling the help line
FAULT GUIDE
E-9
Symptom
Possible Cause
Remedy
Dead No operation
No power to player
Check the power plug is in
firmly and connected to a
power supply.
If batteries are fitted ensure
they are new and fitted the
correct way round
No radio operations but Led lit
Function switch set to CD
Switch to Radio or place a disc
into the player
No or noisy radio stations on
MW
Poor signal
Rotate the case of the radio as
the internal aerial is
directional. The externding rod
is not used on AM
No or noisy stations on FM
Poor signal
Extend and rotate the rod
aerial
Dirty or damaged discs.
Carefully clean the disc and
place in the player label side
up.
Not playing discs
Dirty Laser lens
Carefully clean the laser lens
with a cotton bud
Disc inside CD compartment.
Remove disc
Not playing USB
USB player not compatible.
Some USB players are not
compatible. Most USB
memory sticks are compatible
Sun” or alternatively www.ekey.co.uk (24 Hr)
