Should the Player develop a fault please check below before calling the Customer help line
17
TROUBLE SHOOTING
CAUTION
: To reduce the risk of fire and electric
shock, do not remove the cover (or back) of the unit. Refer
servicing only to qualified service personnel.
RISK OF ELECTRIC SHOCK
DO NOT OPEN
CAUTION
Fault
Dead No display lit
Disc will not play
No picture
Distorted or Noisy picture
Picture not full scree
General malfunction
No Sound
No Skip Search
No Surround sound
Remote control not working
Symptom
Remedy
No power to the system
Check system is plugged in and the
power is turned on
No disc
Disc placed upside down
Incorrect region code
Insert a playable disc
Check disc is label side up
Ensure the region code of the disc is
Region 2
Damaged disc or dirty surface
Clean the disc
as page 1 .
If disc is cracked or badly scratched,
discard
Laser lens may have condensation
on surface
If the player has been stored in a cold
place ,Leave the player in a warm room
for 2 hrs
TV not receiving DVD signal
Check that the TV is set to the TV are
correct
TV settings incorrect
Check that the TV is set to the correct
Video input
Dirty disc
Clean the disc as page 1
Incorrect system selection
Reset DVD colour system to match
disc page11
Connection of the DVD player
Connect the DVD player directly to the
TV ,NOT via a VCR
Screen format incorrect
Set screen format as page 16
No, or unusual operation
Disconnect from the supply for 30
minutes to allow the controller to reset.
If no better contact your local supplier.
Incorrect language selected
Enter Language setting menu page 16
Mute Set
Un-mute
Incorrect type of disc
Some discs do not have this feature ,You
cannot Skip at the start of most discs.
General setup incorrect
See Setup .Page 15.
Batteries are low or exhausted
Objects in the signal path
Background light
Replace the batteries with known good ones
Remove any objects in the Line of sight”path
with the player.
Remote controls do not operate well in bright
sunlight.
Darken the room.
If you cannot rectify the problem. Please call the Customer Help Line on 01422 203676,
Monday Friday 8 am 8pm. Saturday 9am 4pm, Sunday 10am 4pm. Bank holidays as
Sunday.
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