18. Trouble shooting guide.
Should you experience difficulties operating this product please consult the guide below before calling
the Customer Help Line.
21
If you are still having difficulty please call the Technical help line. Ring 0845 293 7698 (Normal rates apply).
Opening hours Mon-Fri 8 am – 8pm. Sat 9 am – 4pm. Sun 11am – 4pm “Bank holidays as Sun”
Or try our website :-
www.ekey.co.uk
(24Hr) Emails should be responded to within 3 - 4 hours should the
consumer have difficulty getting through.
SYMPTOM
POSSIBLE CAUSE
REMEDY
Dead No led lit
Power not connected to TV
Check power lead to Mains Adaptor and
Adaptor is connected to TV
No Picture. Led lit Red
TV in standby.
Press Power button on TV or Standby button
on remote control.
No picture. Dark screen Led lit
Green
Backlight faulty
Call customer help line.
No picture. Blue screen. No
signal displayed
Incorrect input setting
Ensure the input selected has an input
connected to it and is turned on.
Aerial not connected
Ensure aerial is connected
TV not tuned in
Follow instructions from page 13
TV Picture noisy and ghosting
(Analog)
Poor aerial signal
Have aerial signal checked. If indoor aerial it
may need an outdoor aerial.
TV Picture freezing and
breaking up (Digital).
Poor aerial signal
Have aerial signal checked. If indoor aerial it
may need an outdoor aerial.
Teletext freezing or breaking up
Poor aerial signal
Have aerial signal checked. If indoor aerial it
may need an outdoor aerial.
Digital Signals missing
Poor aerial signal
Have aerial signal checked. If indoor aerial it
may need an outdoor aerial.
Bright dots or Dark dots
Pixel damage
This is not uncommon. It is not covered by
warranty
Remote Control
No or intermittent operation
Exhausted batteries
Replace batteries every six months
Flat Panel Screen
Although the Flat Panel screen is made with high precision technology and 99.9% or more of
the pixels are effective, dots may appear. These can be black or bright dots (red, green or
blue) and may appear constantly on the Flat Panel screen. This is a structural property of the
Flat Panel and is not a malfunction.
