9 : TROUBLESHOOTING AND ADVICE
33
Should the TV stop working or work abnormally. Please consult the guide below, before calling the
customer help line.
Symptom
Possible cause
Remedy
Dead. No led lit
Power not connected
to TV
Check DC connection to TV Check connection
to mains supply an that the supply is turned on.
No picture. Led green
TV in wrong input
mode. Backlight faulty.
Set TV to TV or DVT modes. Call customer
help line
No picture.
Blue screen.
No signal input TV not
tuned in TV in wrong
mode
Is aerial connectedSee pages 17Is AV or PC
selected
Poor picture in (analog)
TV or picture freezing or
breaking up in (digital)
TV mode
Poor signal to TV
Check aerial connections. If using an indoor aerial
it may be necessary to upgrade or exchange aerial
to an outdoor aerial
Teletext freezing or
breaking up.
Poor signal to TV
As above
Bright or dark spots
on screen.
Damage to LCD screen
No Sound.
Mute button pressed
Poor external
connection
Check mute button has not been pressed If using
an external amplifier check connection and it is
turned on
Not covered in warranty
Lost or forgotten Pin
number (TV)
Enter 8899
PC OPERATION
Disc not playing
Disc not placed correctly.
Dirty or damaged disc.
Incorrect Region disc
Disc must be placed in the player with label
facing away from you. Clean or replace disc.
Call help centre.
Picture freezing or
breaking up
Dirty or damage disc
Clean or replace disc
Disc will not eject
DVD not selected
Select DVD mode Call Help centre. Do NOT
attempt to remove the disc yourself.
Lost DVD PIN code
Enter 8899
Display shows “No Signal”
Poor connection
Ensure VGA lead is connected properly
DVD OPERATION
Remote Control
No or intermittent
remote control
Batteries exhausted
Replace batteries each 6 months
If you are still having difficulty please call the Technical help line. Ring 01422 263313 (Normal rates
apply).Opening hours Mon-Fri 8am – 4pm.Sat 9am – 4pm. Sun 11am – 4pm “ Bank holidays as Sun”.
Or try our website :- www.ekey.co.uk (24Hr) Emails should be responded to within 3 – 4 hours, should
the consumer have difficulty getting through.
