NORMAL PROBLEMS
ATTENTION
CARE AND WEAR TIPS
1. Unable to connect the fitness tracker?
(1) Please confirm that the Bluetooth of your mobile phone is activated, the mobile
phone support Bluetooth 4.0 and your device system is Android 4.4, iOS 8 or above.
(2) Please confirm that the fitness tracker and mobile is within the Bluetooth connection
distance (10 meters).
(3) Please check whether the fitness tracker is out of charge. If this problem still appears
after charging, please contact us.
2. Why sometimes the Bluetooth cannot be connected?
(1) Some mobile phones’ Bluetooth will appear abnormal occurrence when it is
restarted, which leads this kind situation.
(2) Usually, you can delete your previous paired Bluetooth record, restart Bluetooth or
your mobile phone to solve this problem.
3. Why the fitness tracker cannot receive the notifications?
(1) Activate the right of fitness tracker reading notifications in the setting of your Mobile
phone.
(2) Re-connect the Bluetooth, Turn on the APP to synchronize data, and ensure the
notification pushing function activated.
(1) Don’t tear down the fitness tracker case.
(2) Don’t put the fitness tracker into dish-washing machine, washing machine or drying
machine.
(3) Don’t expose the fitness tracker under extreme high or low temperature.
(4) Don’t wear the fitness tracker in sauna bathroom or steam bathroom; don’t soak
the fitness tracker in hot spring, the sea or other chemical liquid for a long time.
(5) Don’t put the fitness tracker into fire or the battery may explode.
(6) Don’t use detergent to clean the fitness tracker.
(7) Please charge the fitness tracker with computer or standard USB power adapter.
(8) Don’t charge the fitness tracker before it totally dry.
(9) During charging, if the fitness tracker’s temperature is too high, please stop
charging.
(10) Don’t check the information on the fitness tracker screen during driving or risk
situation, otherwise it may cause distractions.
(1) Clean and dry the fitness tracker regularly, especially the place contacts with the skin.
(2) Wear the fitness tracker correctly, and make the fitness tracker close to your skin to
realize the heart rate monitoring.
(3 )Take down the fitness tracker occasionally to clean the fitness fitness tracker.
The heart rate monitoring data is just for reference. This fitness tracker does not apply
to diagnose, treatment, recovery, prevent, and reduce the disease or other situation. It
also does not apply to clinical medical usage.
CONTACT US
For any inquiries, issues or comments concerning our products, please send E-mail to
the address below or call us. We will respond as soon as possible.
Email: [email protected]
US customer service line: (301)670-7335
NOTE
11
12
