9
TROUBLESHOOTING THE APPLIANCE
PROBLEM
POSSIBLE CAUSE
SOLUTION
The unit will not
turn on. (no power)
Low battery
Connect the unit to a USB port or USB-
compatible mains adaptor for charging.
No sound.
Volume not
adjusted.
Adjust the volume level using the media
controls on the source device or the unit’s
control panel.
Wrong audio
source selected.
Select the correct audio source.
Source device not
turned on.
Turn the source device ON.
Speaker not
turned on.
Turn the speaker ON by pressing the Power
On/Off button on the unit’s control panel.
Volume is set too
low.
Adjust the output volume using the media
controls on the source device or the unit’s
control panel.
Audio file is
paused.
Press the Bluetooth/Hands-Free/Play/Pause
button on the unit’s control panel or the
corresponding button on the source device to
resume playback.
Sound is distorted.
Volume level is
set too high.
Adjust the output volume using the media
controls on the source device or the unit’s
control panel.
Low battery
Connect the unit to a USB port or USB-
compatible mains adaptor for charging.
The unit becomes
warm after
extended play at
high volume.
This is normal.
Turn the unit off for some time or lower the
volume.
Calls are not
coming through to
the speaker.
Bluetooth not
activated or unit
not paired.
Make sure the Bluetooth functionality is
activated on the source device.
Make sure the unit is paired to the source
device.
