TROUBLESHOOTING | 13
If you encounter any problems with your clock radio, please check this list of possible issues for a solution. If you don’t find a solution
here, contact After Sales Support on 1300 886 649.
Troubleshooting
Problem
Solution
Wireless charger
not working
• Check that your smart phone supports wireless charging
• Adjust the position of the smart phone to the centre of the wireless charging pad.
• Remove the smart phone case.
• Check and remove any
metal or other objects between the mobile phone and
wireless charging pad.
Cannot charge
smart phone
• Check that the USB cable is securely connected for both the USB charging port on
the radio and the smart phone.
• Try another USB cable.
Display screen not
showing
• Check that the DC plug is plugged into the DC IN port and the power adaptor plug is
plugged into the power socket with a power source.
• Press the DIMMER button to check whether the display screen is turned off.
No sound from FM
radio
• Press the power button to show the radio frequency.
• Press the
button.
Poor reception
from FM radio,
cannot find station
• Move the antenna.
