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After Sales Support
1300 886 649 | [email protected]
Troubleshooting Guide
Problem
Possible cause and solution
General air conditioner problems
Air conditioner does
not work.
• Power failure/disconnected/loose connections
— check the power supply and ensure the unit is
properly connected.
• Timer-on function is activated — cancel it.
• Damaged indoor/outdoor unit fan motor —
call the
after sales support line to arrange a service
.
• Faulty compressor/thermomagnetic circuit breaker
— call for service.
• Faulty protective device or fuse — call for service.
• Voltage is higher or lower than the required range
— call for service.
• Electronic control board is damaged — call for
service.
Remote control is
unresponsive.
• Remote control is too far away — move closer to
the indoor unit
• Remote control batteries are flat— replace.
• Path to the signal receiver is blocked — remove
obstructions.
Cooling (Heating)
efficiency is not
good.
• Unsuitable temperature setting — adjust fan speed.
• Blocked air intakes/ outlets — clear obstructions.
• Dirty air filter — clean the filter.
• Fan speed is set to LOW — increase.
• Other sources of heat in the room — check.
Indoor unit does not
work straight after
restarting it.
This is not a fault. Once the air conditioner is
stopped, you will have to wait for approximately 3
minutes before the unit can be restarted.
Strange odour
coming from the
outlet.
• Odour in the room (from building material, furniture
or smoke) is recirculated.
• Dirty air filter — clean the filter.
Noise like running
water when cooling.
Refrigerant is flowing inside the unit — no cause for
concern.
Mist is emitted when
cooling.
Cold air used for rapid cooling of the air in the room
may resemble fog — no cause for concern.
If you experience problems with your air conditioner, check for solutions in
the table below. If the problem cannot be solved by simple adjustments, call
the after sales support line, or contact a licensed air conditioner technician.
