Fail to turn on the
device when
pressing the power
key
1.
The battery is exhausted and cannot be recharged. Please
change the battery.
2.
The battery is low. Please recharge the battery.
Device is frozen or
has serious mistakes
If the device is frozen or suspended, it may need to be shutdown
or restarted to re-motivate functions.
Cannot find another
Bluetooth device
1.
Please ensure that Bluetooth and wireless functions have been
turned on.
2.
Please ensure that the device to connect has turned on its
Bluetooth and wireless functions.
3.
Please ensure that the POS terminal and the device to connect
are within the maximum Bluetooth range of 10 meters.
If the problem remains the same, please contact customer service.
