12
COMMON ISSUES WITH SOLUTIONS
Indication
Solution
Issue
Turn water knob counter clockwise.
Turn water knob counter clockwise.
Service call.
Service call.
Open windows and vents.
Service call.
Restart water heater later when
water becomes cooler.
The first thing to check is to ensure
that the incoming water on the
“right” side of the portable tankless
water heater. If the incoming and
outgoing are reversed, the portable
tankless water heater will not work.
The incoming is on the far right and
the outgoing is in the middle.
Check to make sure you have fresh
batteries and they are installed in
the correct position.
Ensure that you have adequate
water pressure of at least 2.2
PSI/15 kPa, sustained.
The valve on the propane tank
should be all the way “Open”.
Cycle the portable tankless
water heater on and off by using
the shower head switch several
times to purge the air from the gas.
The water heater emits
a loud sound on ignition
Noisy upon ignition
Over heat protection
Flame is yellow and
smoke is visible
Water knob is restricted
Water knob is restricted
Gas pressure high
Blocked burner
Not adequate centration
Blocked burner
Water heater automatically
shuts off
When water temperature is
167ºF (75ºC)
Incoming and outgoing are
reversed
Do not fire up upon
opening water tap
Batteries is not fresh or
installed incorrect
Not enough water pressure
Gas valve is closed
Air in gas line
