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25
FAQ
Problem Reason Solution
The appliance
does not work
> The product is not correctly
plug or there is an electrical
problem.
> Plug the socket correctly and
check the voltage and the good
functioning of your electrical
system.
> There is a problem on the
electrical system of your
house.
> The tank is full. > Empty the tank.
> The tank is not properly
placed.
> Push and place the tank properly.
Drop in the
appliance
performance
(less water in
the tank)
> The removable filter is dirty
what obstructs the air flow.
> Clean the removable filter.
> The air inlet or outlet is
obstructed by something.
> Leave at least 50cm behind,
around and in front of the
appliance.
> Temperature is too low.
> Below 5°C the product works in
Defrost Mode. It cannot therefore
dehumidify to a maximum of its
capacity.
> Humidity rate is already low.
Abnormal noise
> Something obstructs the fan. > Make sure that no object obstructs
the air flow.
> The product has a
functioning problem.
> Contact your reseller for service
support.
> The appliance makes a kind
of whisper.
> This is the sound produced by the
refrigerant gas. This is a normal
phenomenon.
Leakage
> The appliance is tilted or not
properly secured.
> Place the appliance on a flat
surface before the switching on.
> The connection between
the appliance and
the drainage hose has
loosened.
> Correctly attach the drainage
hose.
> The drainage hose is bent,
twisted or obstructed.
> Remove obstructing elements and
straighten the hose up.
The appliance
does not
produce air
> Air filter is obstructed.
> Please see “Maintenance”
paragraph.
The air coming
out of the
appliance is hot
> In order to extract air from
the room, the dehumidifier
compressor slightly heats
the air.
> This is a normal phenomenon.