VELTRON DPT 2500
Air Monitor Corporation
116-045-10.P65 (6/99)
VELTRON DPT 2500
- IO&M Manual
12
7 – CUSTOMER SERVICE
SECTION 7 – CUSTOMER SERVICE
7.1 – CUSTOMER SERVICE/TECHNICAL SUPPORT
Air Monitor Corporation provides in-house technical support for our products:
Monday through Friday
7 am to 5 pm (pst)
Phone: 707-544-2706 or 1-800-AIRFLOW
Fax: 707-526-2825
Additionally, on-site technical assistance is available. Before contacting the Customer Service Department, please ensure any
applicable troubleshooting steps outlined in Section 8 have been performed.
7.2 – REPAIRS/RETURNS
If after contacting the Customer Service Department it is determined that equipment will require return to Air Monitor Corporation
for further repair, a Return Authorization number will be issued by the Customer Service Department. A Confirmation of Return
Authorization with shipping instructions will be sent via facsimile.
Equipment to be returned to Air Monitor should be returned in its original shipping container if possible. If this is not possible,
ensure equipment is packaged sufficiently to protect it during shipment.
CAUTION
All damage occurring during transit is the Customer's responsibility.
List the Return Authorization (R/A) number on the packing list and clearly mark this number on the outside of each shipping
container.
Costs associated with return of equipment to Air Monitor are the customer's responsibility regardless whether the repair/return
is under warranty.
7.3 – WARRANTY REPAIRS/RETURNS
Once the Customer Service Department determines that the equipment repair is under warranty, the item will be repaired and
returned to the customer at no charge.
7.4 – NON-WARRANTY REPAIRS/RETURNS
Customer will be invoiced for all parts and labor required for the repair of equipment. Return shipping charges will also be added
to invoice.
7.5 – FIELD SERVICE
Requests for field service should be made to the Customer Service Department, who will coordinate sending a technician to
customer's site.
Phone: 707-544-2706 or 1-800-AIRFLOW
Fax: 707-526-2825
Upon completion of work, technician completes a Field Service Report and gives a copy to the customer. Field service is charged
on a daily basis and all travel expenses are also added to customer's invoice.
