7. Frequent Asked Questions
AirLive N.TOP User’s Manual
54
f. If you did a firmware upgrade and this happens, contact your dealer of purchase for help.
g. If all above solutions don’t work, contact the dealer of purchase for help.
Q: Can’t get connected to N.TOP.
A:
a. If encryption is enabled, please re-check WEP or WPA passphrase settings on your
wireless client.
b. Try to move closer to N.TOP.
c. Unplug the power plug of N.TOP and plug it back again after 10 seconds.
d. If all LEDs on this N.TOP are out, please check the status of A/C power adapter, and
make sure it’s correctly powered.
Q: I can’t locate my access point by my wireless client
A:
a. ‘
Broadcast ESSID
’ set to off?
b. Is Antenna properly installed and secured?
c. Are you too far from your N.TOP? Try to get closer.
d. Please remember that you have to input ESSID on your wireless client manually, if ESSID
broadcast is disabled.
Q: File download is very slow or breaks frequently
A:
a. Try to reset the N.TOP and see if it’s better after that.
b. Try to know what computers do on your local network. If someone’s transferring big files,
other people will think Internet is really slow.
c. Change channel number and see if this works.
Q: I can’t log onto web management interface: password is wrong
A:
a. Make sure you’re connecting to the correct IP address of the N.TOP!
b. Password is case-sensitive. Make sure the ‘
Caps Lock
’ light is not illuminated.
c. If you really forget the password, do a hard reset.
Q: N.TOP become hot
A:
a. This is not a malfunction, if you can keep your hand on the N.TOP’s case.
b. If you smell something wrong or see the smoke coming out from access point or A/C
power adapter, please disconnect the access point and A/C power adapter from utility
power (make sure it’s safe before you’re doing this!), and call your dealer of purchase for
help.
