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4.4 No pupils are found
Cause: The subject has organic eye diseases such as corneal scars, turbid
refractive media, cataracts, keratoconus, or retinal detachment, or the pupils
of the subject are blocked by their cap, eyelashes, or hair.
Solution: Proceed to the referral process in case of any eye disease. Make
sure their hair or eyelashes are not blocked the eyes.
4.5 The brightness value is excessively large
Cause: When the surrounding environment is too bright, the brightness value
on the screen is too high.
Solution:
Close the curtains or blinds to block out external sunlight. Incandescent
lights tend to affect the performance of the examination, but fluorescent and LED
lights are okay. If the brightness value on the screen is less than 5, tap the flash icon
to turn on the flash.
4.6 The measurement is not completed
Cause:
If the subject closes their eyes or blinks frequently during the measurement
process, the process can read as incomplete. This can also happen when the Wi-Fi
network is unstable.
Solution: Remind the subject to remain still and avoid frequent blinking. If the issue is
with the Wi-Fi, connect to another network and restart the examination.
4.7 Eyes are closed or blocked
Cause:
When the subject closes their eyes or their eyes are blocked by hair or other
things, the examination will fail.
Solution: Remind the subject to avoid frequent blinking or remove obstructions in
front of their eyes.
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