A p p e n d i x C — Tr o u b l e s h o o t i n g
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Appe ndix C — T rouble shooting
Th is ap p e n d ix g iv e s s o lu t io n s f o r s o me c o mmo n p ro b le ms y o u may c o me ac ro s s
wh e n s t art in g u p o r u s in g y o u r S n ap S c an .
T h e c o m p u t e r s c r e e n d i s p l a y s s c a n n e r c a l i b r a t i o n e r r o r .
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Th e c alib rat io n s lit is c o v e re d b y y o u r t ran s p are n t o rig in al. Yo u d id n o t u s e
t h e t e mp lat e o r y o u u s e d it in c o rre c t ly . Th is c an o n ly h ap p e n wh e n y o u are in
t ran s p are n c y mo d e .
T h e s c a n n e r o r t r a n s p a r e n c y o p t i o n l a m p f l i c k e r s , d i m s , o r f a i l s t o
c o m e o n .
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Th e d ay lig h t f lu o re s c e n t lamp n e e d s t o b e c h an g e d . Co n t ac t y o u r d e ale r.
T h e s c a n n e r d r i v e r s o f t w a r e r e t u r n s a “ S c a n n e r n o t r e a d y ” o r s i m i l a r
m e s s a g e .
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V e rif y t h e p o we r c o n n e c t io n t o t h e s c an n e r
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Ch e c k t h at t h e p o we r s wit c h is t u rn e d o n .
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Ch e c k t h e In s t allat io n p ro c e d u re , t o s e e if y o u f o llo we d t h e in s t ru c t io n s . P ay
s p e c ial at t e n t io n t o t h e s e t t in g o f t h e S CS I ID n u mb e r.
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V e rif y t h e t e rmin at o rs an d t h e c ab le s . If t h e re is a p ro b le m wit h a c ab le o r wit h
t h e S CS I b o ard o f t h e s c an n e r, c o n t ac t y o u r d e ale r.
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Dis c o n n e c t all S CS I d e v ic e s an d c o n n e c t t h e m o n e b y o n e , b e g in n in g wit h
t h e s c an n e r, t o id e n t if y t h e d e v ic e t h at c au s e s t h e p ro b le m.
T h e s c a n n e r d o e s n o t s t a r t u p .
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Co n t ac t y o u r d e ale r.
T h e s c a n n e r m a k e s a n u n u s u a l n o i s e a n d n o t h i n g m o v e s u n d e r t h e
g l a s s p l a t e w h e n y o u s w i t c h t h e s c a n n e r o n .
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Th e s c an n e r was n o t p ro p e rly u n lo c k e d . Imme d iat e ly s wit c h o f f t h e s c an n e r
an d u n lo c k it p ro p e rly , o r c o n t ac t y o u r d e ale r.
T h e s t a t u s i n d i c a t o r ( t h e l e f t g r e e n o n e ) o n t h e s c a n n e r ’ s o p e r a t i n g
p a n e l s t a r t s b l i n k i n g a t a h i g h e r f r e q u e n c y a f t e r t h e p o w e r - u p
s e q u e n c e ( = 1 5 s e c o n d s ) .
A malf u n c t io n h as b e e n d e t e c t e d b y t h e s c an n e r.
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Ch e c k if y o u h av e u n lo c k e d t h e s c an n e r.
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S wit c h o f f t h e s c an n e r an d s wit c h it b ac k o n .
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If t h is d o e s n o t h e lp , p le as e c o n t ac t y o u r d e ale r.
