AGFA DRYSTAR AXYS, Руководство по обслуживанию

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DD+DIS033.07E
Repair and Service
Tools and Auxiliary Means
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3.6 Printer Logging
Item "Printer Logging" is divided in following sections:
# Section refer to ...
1 Required information for the support center 3.6.1
2 Printer Bootup Message 3.6.2
3.6.1 Required information for the support center
In case of
persistent
problems like Connectivity / DICOM problems or film jams it may
be required - as part of the escalation procedure - to send all logfiles, session files and
infocounters to the support center.
Proceeding:
Step # Descpription Comment
Step 1 In the Service Engineer Tools go to "Controller
Logging" --
Step 2 Set tasks
- PrintJobHandler
- DCMPrintSCP_0
- DCMPrintSCP_1 (if available)
to TRACE --
Step 3 Produce the fault by sending an image from the
modality or by printing a test image --
Step 4 Reboot the printer --
Step 5 Get the session files See note 1
Step 6 Get the infocounter file See note 1
Step 7 Save the " DICOM, LPD and HIPAA report" See note 2
Step 8 Send the
•
Session file
•
Infocounter file
•
DICOM, LPD and HIPAA report
to your support center
--
At
sporadic
problems (Connectivity / DICOM problems; film jams) skip Steps 1 to 4.
Immediately start with step 5
Note 1: Path for session file / infocounter:
Enter service command session – 7 service actions – 5 logging – 1 session reports
(select all files) / 2 Infocounters report – To this computer
Edition 1, Revision 0 DRYSTAR AXYS Chapter 3.2 / 43
10-2007 Type 5367/100
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