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SOLUTIONS TO COMMON PROBLEMS
Before you call
If you experience a concern with your refrigerator or notice a product behavior or condition that you do not understand,
you can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the
following table, this information includes concerns, potential causes, and common solutions.
Automatic Ice Maker
Problem
Cause
Correction
Ice maker is not making
any ice
● Ice maker is turned off.
●Refrigerator is not connected to
water line or water valve is not open.
● The water supply line is kinked.
● The water filter is not seated
properly.
● The water filter may be clogged
with foreign material.
● Saddle valve on cold water pipe
is clogged or restricted by foreign
material.
● Turn on ice maker. For the fresh food ice maker, press and hold the “Ice Off”
button for four seconds until the indicator turns off. For the freezer ice maker,
lower the wire signal arm.
● Connect the unit to the household water supply and ensure the supply valve is
open.
● Ensure that the supply line does not kink when the refrigerator is pushed into
place against the wall.
● Remove and re-install the water filter. Be sure to push the filter firmly so that you
hear it lock solidly into position.
● If water dispenses slowly or not at all, or if the filter is six months old or older, it
should be replaced.
● Turn off household water line valve. Remove valve. Ensure that valve is not a
self-piercing saddle valve. Clean valve. Replace valve if necessary.
Ice maker is not making
enough ice.
● Ice maker is producing less ice
than you expect.
● The water filter may be clogged
with foreign material.
● The water supply line is kinked.
● Saddle valve on cold water pipe
is clogged or restricted by foreign
material.
● The fresh food and freezer ice makers will each produce approximately 2.5
pounds of ice every 24 hours depending on usage conditions.
● If water dispenses slower than normal, or if the filter is six months old or older, it
should be replaced.
●Ensure that the supply line does not kink when the refrigerator is pushed into
place against the wall.
● Turn off household water line valve. Remove valve. Ensure that valve is not a
self-piercing saddle valve. Clean valve. Replace valve if necessary
Freezer ice maker will
not stop making ice.
● Ice maker wire signal arm is being
held down by some package in the
freezer that has fallen against the ice
maker.
● Move the item and release wire signal arm. Remove any ice cubes that may
have frozen together over the wire signal arm.
Ice cubes are freezing
together.
● Ice cubes are not being used
frequently enough.
● Ice cubes are hollow (shells of ice
with water inside). The hollow cubes
break open in the bin and leak their
water onto existing ice, which causes
it to freeze together.
● Remove ice container and discard ice. The ice maker will produce fresh supply.
Ice should be used at least twice weekly to keep the cubes separated.
● This generally occurs when the ice maker does not get enough water. This is
usually the result of a clogged water filter. Replace the water filter.
Light is not on
Concern
Potential cause
Common solution
Light is not on
● Light bulb is burned out or LED light
is damaged.
● No electric current is reaching
refrigerator.
● Control system has disabled lights
because one or both doors were left
open too long.
● See Replacing Light Bulbs or LED lights in Care and Cleaning section.
● See “Concern” section, “Refrigerator Operations”.
●Close and reopen door(s) to enable lights.
Odors in refrigerator
Concern
Potential cause
Common solution
Interior is dirty. Odors
●Interior needs to be cleaned.
● Food with strong odors is stored in
refrigerator.
●See care & cleaning tips.
● Cover food tightly. Air filter may need to be changed more frequently if foods
with strong odors are routinely stored in refrigerator.
