SIM MAINTENANCE
If using a pre-pay casual SIM card it will need topped up occasionally. It is recommended to
advise the home owner / end user to register the SIM card on the provider’s web site if
available. Most major networks allow registration of card payment details for an auto top up
feature, which means they will automatically top up your intercom when the balance runs
low or in some cases, they offer a low balance reminder to be sent if they do not wish the
auto top up feature.
ENVIRONMENTAL INFORMATION
Using End User App to Manage Gates
WARRANTY
5
Please note, by installing this product, you are accepting the following warranty terms:
1. The manufacturer’s warranty is a “return to base” 2 year warranty from date of manufacture. This means that any suspected
defective
components or items are returned to the manufacturer’s agent for investigation and diagnosis and returned at the cost of the
customer.
2. The warranty does not cover, nor is the manufacturer or agent responsible for any of the following whatsoever: Storm damage,
lightning or surge damage, flooding, accidental damage, vandalism or deliberate damage, un-explained corrosion or unusually harsh
environments, failure of telephone networks, future un-interoperability between the product and network providers which cause mal-
function due to changes implemented by the phone providers after manufacture of the product, or that which is outside of control of
the manufacturer (e.g. 2G, 3G switch off, removal or inability to obtain VOLTE service), and damage due to inaccurate installation.
3. The manufacturer in no way accepts liability for any of the following incurred due to a product defect: Cost of attending site,
inconveniences, labor rates, time lost, loss to or damage to property, security breaches, late payment clauses or breaches of any
contracts between the installer and the client.
4. This is a professional install product only. The product is a component of an overall system. Therefore, it is the responsibility of the
installer to certify the safety and compliance of the overall finished system. As soon as this product is fixed to another item, or
connected to another third-party device, then the product has been modified, and compliance with local regulations in the country of
install is strictly the responsibility of the installer.
5. Re-stocking fees may apply to items returned that are found to be non-defective. Complete units will also attract a re-stocking fee if
returned for credit, regardless if a defect is discovered or not. Re-stocking fees may vary depending on the condition of the item being
returned, and whether it can be determined as in brand new condition. The warranty terms do not entitle customers to an automatic full
refund. For more details on returns procedures and re-stocking fees, contact the agent.
6. Items with physical signs of surge damage are not covered by warranty. Items with visible signs of surge damage will only be covered
by warranty if photographic evidence is provided from site, showing surge protection has been installed.
Full warranty terms and conditions available upon request to AES Technical Department.
SWITCH MAINTENANCE
Bug ingress is a common issue in unit failures. Ensure that all components are sealed
accordingly and check occasionally.
(Do not open the panel in the rain / snow unless correctly
equipped to keep the internals dry. Ensure the unit is securely closed after maintenance)
The equipment that you bought has required the extraction and use of natural resources for its
production. It may contain hazardous substances for the environment. In order to avoid the
dissemination of those substances in our environment and to diminish the pressure on the natural
resources, we encourage you to use the appropriate take-back systems. Those systems will reuse or
recycle most of the materials of your end-of-life equipment.
The crossed-bin symbol marked in your device invites you to use those systems.
If you need more information on the collection, reuse and recycling systems, please contact your local or
regional waste administration. You can also contact AES Global Ltd for more information on the
environmental performances of our products.
Basic SMS Strings to Manage Gates
Download the App and
Accept all permissions
when the app is opened
1
Select
Settings > Phone
Number
2
Enter the intercom
SIM number and
press SAVE
3
Switch between
output 1 and 2
Unlatch
Allow held open gates
to close via SMS.
Latch
Hold open gates via
SMS.
Trigger
Speed dial
gates to open
Download the user app.
‘
Cellcom
Prime’
Function
CMD String (SMS)
Manually trigger, latch or unlatch relay by SMS.
X = Relay Function.
(1 = Trigger relay 1, 2 = Latch relay 1, 3 = Unlatch relay 1)
(4 = Trigger relay 2, 5 = Latch relay 2, 6 = Unlatch relay 2)
1234
#
X
#
Check Intercom Status
(min signal level required for full operation is 10)
*
20
#
Check Stored Numbers
O = Dial out number. I = Dial in number.
N = Another message. E = End of messages.
*
21
#
Check Relay Status
*
22
#
Events Log (check last 20 events, most recent first)
CID = caller ID used;
*
23
#
Add Caller ID Number (max 250)
(14 digits maximum)
9999#
72
number
#
Change Relay Time
Time = 1-9999 seconds
9999#
50
time
#
Enable Latching via DTMF (Disabled by Default)
X = 0 or 1 (0 = Disable, 1 = Enable)
9999#
95
X
#
Factory Reset (Default Everything)
9999
#
999
#
iGate Prime 6 4G
- Advanced GSM Switch
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALONLINE.COM
* ALWAYS TEST THE UNIT ON SITE
BEFORE
INSTALLATION TO AVOID RE-STOCKING FEE *
See full T&C’s on our website
Did you know
AES Global also has a GSM central heating control
unit available the
i-heat
. Control your central heating and hot
water with a touch of a button using the our simple to use app!
For more information about i-Heat visit
www.iheatglobal.com