©
2011 Aerohive Networks, Inc.
Aerohive
®
and HiveAP
®
are U.S. registered
trademarks of Aerohive Networks, Inc.
P/N 330026-05 Rev. A
Using the track clip, you can mount the HiveAP to the tracks of a dropped ceiling grid. Using just a
pair of screws, you can mount the HiveAP to any flat surface that can support its weight (1.75 lb.,
0.8 kg). Both mounting options are explained below.
Mounting the HiveAP
Note
: In addition to these methods, you can also mount the HiveAP on a table using the set
of four rubber feet that ship with the product. Simply peel the rubber feet off the
adhesive sheet and press them against the underside of the HiveAP in its four corners.
Note
: For dropped ceilings with recessed tracks, Aerohive provides an optional ceiling mount
accessory kit for the HiveAP 100 series (AH-ACC-BKT-120). For information, refer to
HiveAP 100 Mounting Instructions for Recessed Ceiling Tracks, which accompanies the kit.
To mount the HiveAP to a track in a dropped ceiling, use the appropriate track clip for the width
of the ceiling track. Two clips ship with the HiveAP: one for 1"-wide (2.54 cm) tracks and one for
1/2"-wide (1.27 cm) tracks.
When you have the HiveAP in the correct location, cut or drill a hole in the ceiling through
which you can then pass the Ethernet and power cables. Pass the cables through the hole and
attach them to the HiveAP. When done, adjust the ceiling tiles back into position.
You can attach the HiveAP to any flat surface that supports its weight. First, attach two screws to
the surface. Then, make a hole in the wall a few inches or centimeters above the screws so that
you can pass the cables through the wall to the HiveAP. Finally, attach the device to the screws,
and connect the cables.
Instead of passing the cables through a hole in the wall, you can also simply run them along the
wall from the port side of the HiveAP, which is located at the top of the device when it is mounted
on a wall.
To lock the HiveAP to a secure object, use a Kensington lock and cable. Loop the cable around
a securely anchored object, insert the Kensington lock in the device lock slot in the HiveAP, and
engage the locking mechanism.
Ceiling Mount
Surface Mount
a
Position the clip so one tab is over the
edge of the ceiling track. (Note that the
ceiling track is shown as transparent.)
b
The two prongs press upward against
the middle of the ceiling track.
Press the other tab upward, flexing
the prongs against the track until
the tab clears the edge of the track.
1
Nudge the ceiling tiles slightly away from the track to clear some space, and slide one
tab of the track clip over the edge of the track. Making sure that the tips of the track
clip prongs are positioned against the middle of the track, press upward on the other
tab until it clears the track edge. Keeping the prongs away from the track edges until
both tabs grip the track ensures that the clip does not snap into place prematurely
with only one tab in position.
2
Twist the clip until the prongs snap into place and grip the edges of the track.
3
If necessary, slide the clip along the track to position it exactly where you want it to be.
4
With the HiveAP upside down, lift it until the threaded stud on the track clip enters the
hole in the HiveAP. Revolve the HiveAP until it is securely attached to the clip.
HiveAP
Position two #6 or #8 screws 2" (5 cm)
apart and fasten them to a secure object
such as a wall, post, or beam.
Cut or drill a hole in the wall 1 - 2" (2.5 - 5
cm) above the screws to pass the cables
through to the HiveAP.
Position the HiveAP so that the screws enter
the two upper keyhole-shaped slots on the
underside of the HiveAP. Then push the
HiveAP downward to lock it in place.
Connect the cables to the HiveAP.
Depending on how the device is powered
and how it connects to the network,
connect a power cable and Ethernet cable.
1
Mount the HiveAP on a wall as explained below.
(side view)
HiveAP
wall
2
3
4
Device Lock Slot
Loop the cable around a secure object,
such as a support beam, and then insert
the T-bar component of the lock into the
device lock slot on the HiveAP and turn
the key to engage the lock mechanism.
HiveAP mounted to a
ceiling track
Kensington Security Lock
Support Beam
Ceiling Track
(shown as
transparent)
The following are some tips and suggestions to help you troubleshoot a few common problems that
might arise when setting up the HiveAP 100 series device:
•
If the client fails to authenticate to an SSID using a PSK (preshared key), check that the PSK
on the client matches that on the HiveAP and reset one or both keys if necessary.
•
If you manage the HiveAP through HiveManager Online and it does not show up on the
Monitor > Access Points > HiveAPs page, do the following:
–
Check if the HiveAP serial number is listed in the ACL (access control list) on the Aerohive
redirection server. Log in to myhive.aerohive.com, and then click
Redirector > Monitor
> HiveAP Access Control List
). If not, click
Enter
, type its serial number in the HiveAP
Serial Number field, and then click
Save
. When done, reboot the HiveAP.
– Check connectivity to HiveManager Online:
ping redirector.aerohive.com
(Check connectivity from the HiveAP network)
capwap ping redirector.aerohive.com
(Check connectivity through CAPWAP)
–
Ensure that any intervening firewalls allow one of the following sets of services from the
HiveAP to HiveManager Online:
CAPWAP (UDP 12222), SSH (TCP 22), and HTTPS (TCP 443)
or
HTTP (TCP 80) and HTTPS (TCP 443)
•
If a wireless client cannot form an association with an SSID, check that the client is within
range and that it is configured to use the same authentication method as the SSID. For
example, if the client is configured to use Open or WEP authentication but the SSID is
set for WPA or WPA2, the client will not be able to associate with the HiveAP. To see the
security settings for an SSID, log in to HiveManager, click
Configuration > SSIDs >
ssid_name
> Advanced Access Security Settings
, and look at the SSID access security type, the key
management method, and the encryption method.
•
If the client associates and authenticates itself, but the HiveAP cannot forward traffic,
check that the HiveAP is assigning the correct user profile and, if so, that it is also assigning
the correct VLAN. To see the user profile and VLAN that a HiveAP assigns a client, log in to
HiveManager, click
Monitor > Clients > Active Clients >
client_mac_address. Check the user
profile attribute and VLAN. If those are correct, then check that the client has received its
network settings through DHCP. To check connectivity to a DHCP server, click
Tools > VLAN
Probe
, choose the HiveAP with which the client is associated from the HIveAP drop-down list,
enter IDs for the VLAN range that you want to check. Click
Start
to send a DHCP DISCOVER
message, and see if it elicits a response. Also check that the VLAN configuration for the port
on the connecting switch is correct.
To remove all settings and return the configuration to its factory default settings, enter the
reset config
command or use a pin to press the Reset button on the chassis and hold it down
for at least 10 seconds.
Technical Documentation
Aerohive provides various technical documents for its products. For information about CLI
commands, see the CLI reference guides available in HTML format. For information about
HiveManager and HiveAP hardware and software topics, see the Aerohive Deployment
Guide
(PDF). The deployment guide contains information about HiveAPs and HiveManager
appliances, WLAN deployment considerations, and detailed configuration instructions for
commonly used features. To access Aerohive product documentation, visit www.aerohive.
com/techdocs.
HiveManager Help System
The HiveManager Help system contains a wealth of information about all the features you
can configure through HiveManager. To access it, click the Help icon in the upper right corner
of the GUI. A Help topic that pertains to the currently active GUI page appears. To see
other Help topics, use the table of contents to browse the system or the search tool to find
information about a specific subject.
Support Site
Access technical support services, documentation, and software at www.aerohive.com/
support/login.html. After registering for an account, you will receive a user name and
password to enter when logging in. You can contact Support for assistance through the web
site or by phone (+1 408.510.6100 or 866.365.9918).
Training
Aerohive offers courses covering the Aerohive cooperative control concepts, the installation
and configuration of Aerohive products, and how to troubleshoot issues and optimize
performance. For more information, visit www.aerohive.com/support/training.html.
Aerohive also offers CBT (computer-based training) modules. CBTs are online flash tutorials
that explain Aerohive concepts and walk you through configuration procedures step by step.
You can use CBTs to familiarize yourself with the HiveManager GUI and learn how to configure
HiveAPs. Aerohive CBTs are available for free online at www.aerohive.com/techdocs.
Where to go for more information
Deployment and Configuration Tips
Locking the HiveAP
Note
: Do not let the screws to extend more than 3/16" (0.48 cm) from the wall or they might
press the metal backing through the slots and cause damage to internal components.
