The appliance does
not drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the drain filter is not clogged. Clean the filter, if
necessary. Refer to "Care and cleaning".
• Make sure that the connection of the drain hose is correct.
• Set the drain programme if you set a programme without drain
phase. If the drain programme is not available in the pro‐
gramme dial, it can be set via App.
• Set the drain programme if you set an option which ends with
water in the tub.
The appliance door is
open or not closed
correctly.
• Make sure that the door is properly closed.
Internal fail. No com‐
munication between
electronic elements of
the appliance.
• The programme was not finished properly or the appliance
stopped too early. Switch the appliance off and on again.
• If the alarm code appears again, contact the Authorised Serv‐
ice Centre.
The anti-flood device
is on.
• Disconnect the appliance and close the water tap. Contact the
Authorised Service Centre.
If the display shows other alarm codes, deactivate and activate the
appliance. If the problem continues, contact the Authorised Service
Centre.
In case of different problem with the washing machine check the
table below for possible solutions.
Problem
Possible solution
The programme does
not start.
• Make sure that the mains plug is connected to the mains
socket.
• Make sure that the appliance door is closed.
• Make sure that there is no damaged fuse in the fuse box.
• Make sure that the Start/Pause
has been touched.
• If the delay start is set, cancel the setting or wait for the end of
countdown.
• Deactivate the Child Lock function if it is on.
• Check the position of the knob on the selected programme.
The appliance fills with
water and drains im‐
mediately.
• Make sure that the drain hose is in the correct position. The
hose may be positioned too low. Refer to "Installation instruc‐
tion".
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