Problem
Possible cause
Remedy
There is no signal when
you touch the panel sen-
sor fields.
The signals are deactiva-
ted.
Activate the signals (refer
to “OffSound control”).
comes on
The Automatic Switch
Off operates.
Deactivate the appliance
and activate it again.
comes on
The Child Safety Device
or the Lock function op-
erates.
Refer to the chapter
“Daily Use”.
comes on
No cookware is on the
cooking zone.
Put cookware on the
cooking zone.
Incorrect cookware.
Use the correct cook-
ware.
The diameter of the bot-
tom of the cookware is
too small for the cooking
zone.
Move cookware to a
smaller cooking zone.
and number comes
on.
There is an error in the
appliance.
Disconnect the appli-
ance from the electrical
supply for some time.
Disconnect the fuse from
the electrical system of
the house. Connect it
again. If
comes on
again, speak to the serv-
ice centre.
comes on
There is an error in the
appliance because a
cookware boils dry. The
overheating protection
for the cooking zones
and the Automatic
Switch Off operate.
Deactivate the appli-
ance. Remove the hot
cookware. After approxi-
mately 30 seconds, acti-
vate the cooking zone
again. If the cookware
was the problem, the er-
ror message goes out of
the display, but the re-
sidual heat indicator can
stay. Let the cookware
become sufficiently cool
and refer to “Cookware
for the induction cooking
zone” to see if your
cookware is compatible
with the appliance.
If you tried the above solutions and can-
not repair the problem, speak to your
dealer or the customer service. Give the
data from the rating plate, three digit
letter code for the glass ceramic (it is in
the corner of the glass surface) and an
error message that comes on.
Make sure, you operated the appliance
correctly. If not the servicing by a cus-
tomer service technician or dealer will
not be free of charge, also during the
warranty period. The instructions about
the customer service and conditions of
guarantee are in the guarantee booklet.
14 www.aeg.com
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