Problem
Possible cause
Remedy
comes on.
There is no cookware on the
zone.
Put cookware on the zone.
The cookware is incorrect.
Use the correct cookware.
Refer to “Hints and tips”
chapter.
The diameter of the bottom
of the cookware is too small
for the zone.
Use cookware with correct
dimensions.
Refer to “Technical informa-
tion” chapter.
and a number come on.
There is an error in the hob.
Disconnect the hob from the
electrical supply for some
time. Disconnect the fuse
from the electrical system of
the house. Connect it again.
If
comes on again, speak
to an Authorised Service
Centre.
comes on.
The electrical connection is
incorrect. The supply voltage
is out of range.
Speak to a qualified electri-
cian to check the installation.
comes on.
There is an error in the hob
because a cookware boils
dry. Automatic Switch Off
and the overheating protec-
tion for the zones operate.
Deactivate the hob. Remove
the hot cookware. After ap-
proximately 30 seconds, acti-
vate the zone again. If the
cookware was the problem,
the error message goes out.
Residual heat indicator can
stay on. Let the cookware
become sufficiently cool.
Check if your cookware is
compatible with the hob.
Refer to “Hints and tips”
chapter.
comes on.
The cooling fan is blocked.
Check if objects block the
cooling fan. If
comes on
again, speak to an Author-
ised Service Centre.
7.2
If you cannot find a
solution...
If you cannot find a solution to the
problem yourself, contact your dealer or
an Authorised Service Centre. Give the
data from the rating plate. Give also
three digit letter code for the glass
ceramic (it is in the corner of the glass
surface) and an error message that
comes on. Make sure, you operated the
hob correctly. If not the servicing by a
service technician or dealer will not be
free of charge, also during the warranty
period. The instructions about the
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