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This document sets out the terms and conditions of the product

warranties for AEG Appliances. It is an important document. Please

keep it with your proof of purchase documents in a safe place for

future reference should you require service for your Appliance.

1. In this warranty:

(a)

‘acceptable quality’ as referred to in clause 10 of this warranty has

the same meaning referred to in the ACL;

(b)

‘ACL’ means Schedule 2 to the Competition and Consumer

Act 2010;

(c)

‘Appliance’ means any AEG product purchased by you and

accompanied by this document;

(d) ‘ASC’ means AEG authorised service centres;
(e)

AEG is the brand controlled by Electrolux Home Products Pty Ltd

of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341

in respect of Appliances purchased in Australia and Electrolux (NZ)

Limited (collectively ‘Electrolux’) of 3-5 Niall Burgess Road, Mount

Wellington, in respect of Appliances purchased in New Zealand;

(f)

‘major failure’ as referred to in clause 10 of this warranty has the

same meaning referred to in the ACL and includes a situation when

an Appliance cannot be repaired or it is uneconomic for Electrolux,

at its discretion, to repair an Appliance during the Warranty Period;

(g) ‘Warranty Period’ means the Appliance is warranted against

manufacturing defects in Australia and New Zealand for

60 months, following the date of original purchase of the Appliance;

(h)

‘you’ means the purchaser of the Appliance not having purchased

the Appliance for re-sale, and ‘your’ has a corresponding meaning.

This warranty only applies to Appliances purchased and used in Australia

or New Zealand in normal domestic applications and is in addition to

(and does not exclude, restrict, or modify in any way) any non-excludable

statutory warranties in Australia or New Zealand.

During the Warranty Period Electrolux or its ASC will, at no extra

charge if your Appliance is readily accessible for service, without special

equipment and subject to these terms and conditions, repair or replace

any parts which it considers to be defective. Electrolux or its ASC may

use remanufactured parts to repair your Appliance. You agree that any

replaced Appliances or parts become the property of Electrolux. This

warranty does not apply to light globes, batteries, filters or similar

perishable parts.

Parts and Appliances not supplied by Electrolux are not covered by

this warranty.

To the extent permitted by law, you will bear the cost of transportation,

travel and delivery of the Appliance to and from Electrolux or its ASC. If

you reside outside of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b)

transportation and delivery of the Appliance to and from Electrolux

or its ASC.

In all instances, unless the Appliance is transported by Electrolux or

an AEG authorised representative, the Appliance is transported at the

owner’s cost and risk while in transit to and from Electrolux or its ASC.

Proof of purchase is required before you can make a claim under

this warranty.

You may not make a claim under this warranty unless the defect

claimed is due to faulty or defective parts or workmanship. Electrolux is

not liable in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:

(i)

accident

(ii)

misuse or abuse, including failure to properly maintain or

service

(iii) normal wear and tear
(iv)

power surges, electrical storm damage or incorrect power supply

(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with

the Appliance;

(b) the Appliance is modified without authority from Electrolux in

writing;

(c)

the Appliance’s serial number or warranty seal has been removed

or defaced;

(d)

the Appliance was serviced or repaired by anyone other than

Electrolux, an authorised repairer or ASC.

This warranty, the contract to which it relates and the relationship between

you and Electrolux are governed by the law applicable where the Appliance

was purchased. Where the Appliance was purchased in New Zealand for

commercial purposes the Consumer Guarantee Act does not apply.

To the extent permitted by law and subject to your non-excludable

statutory rights and warranties, AEG excludes all warranties and

liabilities (other than as contained in this document) including liability

for any loss or damage whether direct or indirect arising from your

purchase, use or non use of the Appliance.

10. For AEG Appliances and services in Australia, the Appliances come

with a guarantee that cannot be excluded under the ACL. You

are entitled to a replacement or refund for a major failure and for

compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the Appliance repaired or replaced if the

Appliance fails to be of acceptable quality and the failure does not

amount to a major failure. The benefits to you given by this warranty are

in addition to your other rights and remedies under a law in relation to

the Appliances or services to which the warranty relates.

11. At all times during the Warranty Period, Electrolux shall, at its discretion,

determine whether repair, replacement or refund will apply if an

Appliance has a valid warranty claim applicable to it.

12. For Appliances and services provided in New Zealand, the Appliances

come with a guarantee pursuant to the provisions of the Consumer

Guarantees Act, the Sale of Goods Act and the Fair Trading Act.

13. To enquire about claiming under this warranty, please follow these steps:

(a)

carefully check the operating instructions, user manual and the

terms of this warranty;

(b)  have the model and serial number of the Appliance available;
(c)  have the proof of purchase (e.g. an invoice) available;
(d)  telephone the numbers shown below.

14. You accept that if you make a warranty claim, Electrolux and its ASC

may exchange information in relation to you to enable Electrolux to

meet its obligations under this warranty.

Important Notice

Before calling for service, please ensure that the steps listed in clause 13 above have been followed.

FOR SERVICE

or to find the address of your nearest

state service centre in Australia

PLEASE CALL 1300 363 664

OR EMAIL

[email protected]

For the cost of a local call (Australia only)