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12. TROUBLESHOOTING

 WARNING!

Refer to Safety chapters.

12.1 What to do if...

 The oven does not turn on or does not heat up

 Possible cause

 Remedy

The oven is not connected to an electrical sup‐

ply or it is connected incorrectly.

Check if the oven is correctly connected to the

electrical supply.

The clock is not set.

Set the clock, for details refer to "Clock Func‐

tions" chapter, How to set: Clock functions.

The door is not closed correctly.

Fully close the door.

The fuse is blown.

Make sure the fuse is the cause of the prob‐

lem. If the problem recurs, contact a qualified

electrician.

The oven Child Lock is on.

Refer to "Menu" chapter, Submenu for: Op‐

tions.

 Components need to be replaced

 Description

 Remedy

The lamp is burnt out.

Replace the lamp, for details refer to "Care and

Cleaning" chapter, How to replace: Lamp.

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Содержание BSK798380B

Страница 1: ...USER MANUAL EN User Manual Oven BSK798380M BSK798380B ...

Страница 2: ...ooter service and repair information www aeg com support Register your product for better service www registeraeg com Buy Accessories Consumables and Original spare parts for your appliance www aeg com shop CUSTOMER CARE AND SERVICE Always use original spare parts When contacting our Authorised Service Centre ensure that you have the following data available Model PNC Serial Number The information...

Страница 3: ...nnection 16 5 4 Initial preheating 17 5 5 How to set Water hardness 17 6 DAILY USE 19 6 1 How to set Heating functions 19 6 2 Water drawer 19 6 3 How to use Water drawer 20 6 4 How to set Steamify Steam heating function 20 6 5 How to set SousVide Cooking 22 6 6 How to set Assisted cooking 23 6 7 Heating functions 23 6 8 Notes on Moist Fan Baking 26 7 CLOCK FUNCTIONS 27 7 1 Clock functions descript...

Страница 4: ... 7 Descaling reminder 45 11 8 How to use Rinsing 45 11 9 Drying reminder 46 11 10 How to use Drying 46 11 11 How to remove and install Door 46 11 12 How to replace Lamp 47 12 TROUBLESHOOTING 49 12 1 What to do if 49 12 2 How to manage Error codes 51 12 3 Service data 52 13 ENERGY EFFICIENCY 53 13 1 Product Information and Product Information Sheet 53 13 2 Energy saving 53 14 MENU STRUCTURE 55 14 1...

Страница 5: ...ards involved Children of less than 8 years of age and persons with very extensive and complex disabilities shall be kept away from the appliance unless continuously supervised Do not let children play with the appliance and mobile devices with My AEG Kitchen Keep all packaging away from children and dispose of it appropriately WARNING Keep children and pets away from the appliance when it operate...

Страница 6: ...o clean the glass door since they can scratch the surface which may result in shattering of the glass If the mains power supply cable is damaged it must be replaced by the manufacturer its Authorised Service Centre or similarly qualified persons to avoid an electrical hazard To remove the shelf supports first pull the front of the shelf support and then the rear end away from the side walls Instal...

Страница 7: ...e appliance check if the oven door opens without restraint The appliance is equipped with an electric cooling system It must be operated with the electric power supply The built in unit must meet the stability requirements of DIN 68930 Cabinet minimum height Cabinet under the work top minimum height 600 600 mm Cabinet width 550 mm Cabinet depth 605 580 mm Height of the front of the appliance 594 m...

Страница 8: ... correct isolation devices line protecting cut outs fuses screw type fuses removed from the holder earth leakage trips and contactors The electrical installation must have an isolation device which lets you disconnect the appliance from the mains at all poles The isolation device must have a contact opening width of minimum 3 mm This appliance is supplied without a main plug and a main cable 2 3 U...

Страница 9: ...ause subsequent damage to the appliance the housing unit or the floor Do not close the furniture panel until the appliance has cooled down completely after use 2 4 Care and cleaning WARNING Risk of injury fire or damage to the appliance Before maintenance deactivate the appliance and disconnect the mains plug from the mains socket Make sure the appliance is cold There is the risk that the glass pa...

Страница 10: ... They are not intended to be used in other applications and are not suitable for household room illumination Use only lamps with the same specifications 2 7 Service To repair the appliance contact the Authorised Service Centre Use original spare parts only 2 8 Disposal WARNING Risk of injury or suffocation Disconnect the appliance from the mains supply Cut off the mains electrical cable close to t...

Страница 11: ...or the food sensor 5 Heating element 6 Lamp 7 Fan 8 Descaling pipe outlet 9 Shelf support removable 10 Shelf positions 3 2 Accessories Wire shelf For cookware cake tins roasts Grill Roasting pan To bake and roast or as a pan to collect fat Trivet For roasting and grilling Use the trivet only with the Grill Roasting pan 11 64 ...

Страница 12: ...nside food Telescopic runners For inserting and removing trays and wireshelf more easily Steam set One unperforated and one perforated food container The steam set drains the condensing water away from the food during steam cooking Use it to prepare vegetables fish chicken breast The set is not suitable for food that needs to soak in the water e g rice polenta pasta 12 64 PRODUCT DESCRIPTION ...

Страница 13: ...rent settings of the oven 5 Lamp switch To turn the lamp on and off 6 Fast heat up To turn on and off the function Fast heat up Press Move 3s Press and hold Touch the surface with finger tip Slide fingertip over the sur face Touch the surface for 3 sec onds 4 2 Display START START 12 30 12 30 150 C After turning on the display shows the main screen with the heating function and the default tempera...

Страница 14: ...d sensor selected models only Display indicators Basic indicators to navigate on the display To set the temperature To confirm the selection setting To go one level back in the menu To undo the last action To turn the options on and off Sound alarm function indicators when the set time of cooking ends the signal sounds The function is on The function is on Cooking stops automatically Sound alarm i...

Страница 15: ...Display indicators Wi Fi connection is turned on 15 64 HOW TO TURN OVEN ON AND OFF ...

Страница 16: ...lay shows welcome message after the first connection You have to set Language Display brightness Key tones Buzzer volume Water hardness Time of day 5 3 Wireless connection To connect the oven you need Wireless network with the Internet connection Mobile device connected to your wireless network Download the Mobile App and follow the instructions for the next steps Step 1 Turn on the oven Step 2 Pr...

Страница 17: ...ta Netherlands Austria Poland Portugal Romania Slovenia Slovakia Finland Sweden Norway Switzerland United Kingdom Turkey 5 4 Initial preheating Preheat the empty oven before the first use Step 1 Remove all accessories and removable shelf supports from the oven Step 2 Set the maximum temperature for the function Let the oven operate for 1 h Step 3 Set the maximum temperature for the function Let th...

Страница 18: ...ter test You can change the water hardness level in the menu Settings Setup Water hardness The table shows water hardness range dH with the corresponding level of Calcium deposit and the quality of water Adjust the water hardness level according to the table Water hardness Test paper Calcium de posit mmol l Calcium de posit mg l Water classi fication Level dH 1 0 7 0 1 3 0 50 soft 2 8 14 1 4 2 5 5...

Страница 19: ...bmenu Step 3 Select the heating function and press The display shows the temperature set tings Step 4 Set the temperature and press Step 5 Press Food Sensor you can plug the sensor at any time before or during cooking press to turn off the heating function Step 6 Turn off the oven Take a shortcut 6 2 Water drawer X A M A B C F E D A Lid B Wave breaker C Drawer D Water filling opening E Scale F Fro...

Страница 20: ...AX MAX Step 4 When you fill the water drawer insert it in the same position Push the front cover until the water drawer is inside the oven Step 5 Empty the water drawer after each use CAUTION Keep the water drawer away from hot surfaces 6 4 How to set Steamify Steam heating function Step 1 Turn on the oven Select the symbol of the heating function and press it to enter the submenu Step 2 Press Set...

Страница 21: ...evel bottom heat function turns on automatically in the last minutes of the cooking process to give dish a crispy bottom Step 5 Press Step 6 Press the cover of the water drawer to open and remove it Step 7 Fill the water drawer with cold water to the maximum level around 950 ml The water supply is sufficient for approximately 50 min Use the scale on the water drawer WARNING Use only cold tap water...

Страница 22: ... enter the submenu Step 2 Press Step 3 Press The display shows the temperature settings Step 4 Set the temperature and press Step 5 Press The display shows timer settings Step 6 Set the timer and press Step 7 Press Step 8 Residual water can accumulate on the vacuum bags and in the cavity After cooking open the oven door carefully Use a plate and a towel to take out the vacuum bags When the oven is...

Страница 23: ...p 2 Press Enter Assisted cooking Step 3 Choose a dish or a food type Step 4 Press Take a shortcut 6 7 Heating functions Standard heating functions Heating function Application Grill To grill thin pieces of food and to toast bread Turbo Grilling To roast large meat joints or poultry with bones on one shelf position To make gratins and to brown True Fan Cooking To bake on up to three shelf positions...

Страница 24: ...Bottom Heat To bake cakes with crispy bottom and to preserve food Special heating functions Heating function Application Preserving To preserve vegetables e g pickles Dehydrating To dry sliced fruit vegetables and mushrooms Yogurt Function To prepare yogurt The lamp in this function is off Plate Warming To preheat plates for serving Defrost To defrost food vegetables and fruit The defrosting time ...

Страница 25: ...wing gentle crisping baking and roasting SousVide Cooking The function name refers to a method of cooking in vacuum sealed plastic pouches at low temperatures Refer to the section SousVide Cooking be low and the chapter Hints and Tips with the cooking tables to find more information Steam Regenerat ing Food reheating with steam prevents surface drying Heat is distributed in a gentle and even way w...

Страница 26: ...The function is suitable for meat poultry oven dishes and casseroles Thanks to the combination of steam and heat meat gets a tender and jui cy texture along with a crusty surface 6 8 Notes on Moist Fan Baking This function was used to comply with the energy efficiency class and ecodesign requirements according to EU 65 2014 and EU 66 2014 Tests according to EN 60350 1 The oven door should be close...

Страница 27: ...tension To extend cooking time Reminder To set a countdown Maximum is 23 h 59 min This function has no ef fect on the operation of the oven 7 2 How to set Clock functions How to set the clock Step 1 Press Time of day Step 2 Set the time Press How to set cooking time Step 1 Choose a heating function and set the temperature Step 2 Press Step 3 Set the time Press Take a shortcut How to choose end opt...

Страница 28: ...p 1 Set the heating function and the temperature Step 2 Press Step 3 Set the cooking time Step 4 Press Step 5 Press Delayed start Step 6 Choose the value Step 7 Press Repeat the action until the display shows the main screen How to extend cooking time When 10 of cooking time is left and the food seems not to be ready you can extend cooking time You can also change the heating function Press 1min t...

Страница 29: ...How to change timer settings Step 1 Press Step 2 Set the timer value Step 3 Press You can change the set time during cooking at any time 29 64 CLOCK FUNCTIONS ...

Страница 30: ...re shelf Push the shelf between the guide bars of the shelf support Deep pan Push the tray between the guide bars of the shelf support Wire shelf Deep pan Push the tray between the guide bars of the shelf support and the wire shelf on the guide bars above 8 2 Using telescopic runners Do not oil the telescopic runners Make sure you push back the telescopic runners fully in the oven before you close...

Страница 31: ...n together Place the wire shelf and the deep pan to gether on the telescopic runner 8 3 Using Trivet and Grill Roasting pan WARNING Be careful when you remove the accessories from a hot oven There is a risk of burns You can use the trivet to roast larger pieces of meat or poultry on one shelf position 31 64 HOW TO USE ACCESSORIES ...

Страница 32: ...o the oven on the necessary shelf position 8 4 Food Sensor Food Sensor measures the temperature inside the food You can use it with every heating function There are two temperatures to be set The oven temperature minimum 120 C The core temperature For the best cooking results Ingredients should be at room temperature Do not use it for liquid dishes During cooking it must remain in the dish The ove...

Страница 33: ...ood Sensor exactly in the centre of the casserole Food Sensor should be stabi lized in one place during baking Use a solid in gredient to achieve that Use the rim of the bak ing dish to support the silicone handle of Food Sensor The tip of Food Sensor should not touch the bottom of a baking dish Cover Food Sensor with the remaining ingredients Step 4 Plug Food Sensor into the socket at the front o...

Страница 34: ...ion and repeatedly press to go to main screen Step 8 Press When food reaches the set temperature the signal sounds You can choose to stop or to continue cooking to make sure the food is well done Step 9 Remove Food Sensor plug from the socket and remove the dish from the oven WARNING There is a risk of burns as Food Sensor becomes hot Be careful when you unplug it and remove it from the food Take ...

Страница 35: ...tep 5 Press to add the setting to the list of Favourites Press press to reset the setting press to cancel the setting 9 2 Function lock This function prevents an accidental change of the heating function Step 1 Turn on the oven Step 2 Set a heating function Step 3 press at the same time to turn on the function To turn off the function repeat step 3 9 3 Automatic switch off For safety reasons the o...

Страница 36: ...ood sensor End time Slow Cooking 9 4 Cooling fan When the oven operates the cooling fan turns on automatically to keep the surfaces of the oven cool If you turn off the oven the cooling fan can continue to operate until the oven cools down 36 64 ADDITIONAL FUNCTIONS ...

Страница 37: ... one For more cooking recommendations refer to cooking tables on our website To find the Cooking Hints check the PNC number on the rating plate on the front frame of the oven cavity 10 2 Moist Fan Baking For the best results follow suggestions listed in the table below C min Sweet rolls 16 pieces baking tray or dripping pan 180 2 25 35 Swiss roll baking tray or dripping pan 180 2 15 25 Whole fish ...

Страница 38: ...our and reflective dishes Pizza pan Baking dish Ramekins Flan base tin Dark non reflective 28 cm diameter Dark non reflective 26 cm diameter Ceramic 8 cm diameter 5 cm height Dark non reflective 28 cm diameter 10 4 Cooking tables for test institutes Information for test institutes Tests according to EN 60350 IEC 60350 BAKING ON ONE LEVEL Baking in tins C min Fatless sponge cake True Fan Cooking 14...

Страница 39: ...tion C min Short bread Pastry strips True Fan Cooking 140 25 40 Short bread Pastry strips preheat the empty oven Conventional Cooking 160 20 30 Small cakes 20 per tray preheat the empty oven True Fan Cooking 150 20 35 Small cakes 20 per tray preheat the empty oven Conventional Cooking 170 20 30 MULTILEVEL BAKING Biscuits C min Short bread Pastry strips True Fan Cooking 140 25 45 1 4 39 64 HINTS AN...

Страница 40: ...ess sponge cake True Fan Cooking 160 35 50 1 4 GRILL Preheat the empty oven for 5 minutes Grill with the maximum temperature setting min Toast Grill 1 3 5 Beef steak turn halfway through Grill 24 30 4 Information for test institutes Tests for the function Full Steam Tests according to IEC 60350 40 64 HINTS AND TIPS ...

Страница 41: ...e baking tray on the first shelf position Broccoli pre heat the emp ty oven 1 x 2 3 perfo rated max 3 10 11 Put the baking tray on the first shelf position Peas frozen 2 x 2 3 perfo rated 2 x 1 5 2 and 4 Until the tempera ture in the coldest spot rea ches 85 C Put the baking tray on the first shelf position 41 64 HINTS AND TIPS ...

Страница 42: ... 20 minutes Dry the cavity with a soft cloth after each use Accessories Clean all accessories after each use and let them dry Use a soft cloth with warm water and a mild detergent Do not clean the accessories in a dishwash er Do not clean the non stick accessories using abrasive cleaner or sharp edged objects 11 2 How to remove Shelf supports Remove the shelf supports to clean the oven Step 1 Turn...

Страница 43: ...ning Plus Normal cleaning Spray the cavity with a detergent 75 min Step 3 Press Follow the instruction on the display The signal sounds when the cleaning ends Step 4 Press any symbol to turn off the signal When this function works the lamp is off When the cleaning ends Turn off the oven When the oven is cold dry the cav ity with a soft cloth Remove the remaining water from the water drawer Leave t...

Страница 44: ...h it into the drawer body Step 7 Assemble the lid First insert the front snap and then push it against the drawer body Step 8 Insert the water drawer Step 9 Push the water drawer towards the oven until it latches 11 6 How to use Descaling Before you start Turn off the oven and wait until it is cold Remove all accessories and removable shelf supports Make sure that the water drawer is empty Duratio...

Страница 45: ...p is off When descaling ends Turn off the oven When the oven is cold dry the cavity with a soft cloth Remove the remaining water from the water drawer Leave the oven door open and wait until the cavity is dry If some limestone residue remains in the oven after descaling the display prompts to repeat the procedure 11 7 Descaling reminder There are two reminders which prompt you to descale the oven ...

Страница 46: ...ith a steam heating function the display prompts to dry the oven Press YES to dry the oven 11 10 How to use Drying Use it after cooking with a steam heating function or steam cleaning to dry the cavity Step 1 Make sure the oven is cold Step 2 Remove all accessories Step 3 Select the menu Cleaning Drying Step 4 Follow the instructions on the screen 11 11 How to remove and install Door You can remov...

Страница 47: ...lip seal 1 2 B Step 5 Pull the door trim to the front to remove it Step 6 Hold the door glass panels on their top edge one by one and pull them up out of the guide Step 7 Clean the glass panel with water and soap Dry the glass panel carefully Do not clean the glass panels in the dish washer Step 8 After cleaning do the above steps in the opposite se quence Step 9 Install the smaller panel first th...

Страница 48: ...ace the lamp with a suitable 300 C heat resistant lamp Step 4 Attach the metal ring to the glass cover and install it Side lamp Step 1 Remove the left shelf support to get access to the lamp Step 2 Use a Torx 20 screwdriver to remove the cover Step 3 Remove and clean the metal frame and the seal Step 4 Replace the lamp with a suitable 300 C heat resistant lamp Step 5 Install the metal frame and th...

Страница 49: ... not set Set the clock for details refer to Clock Func tions chapter How to set Clock functions The door is not closed correctly Fully close the door The fuse is blown Make sure the fuse is the cause of the prob lem If the problem recurs contact a qualified electrician The oven Child Lock is on Refer to Menu chapter Submenu for Op tions Components need to be replaced Description Remedy The lamp is...

Страница 50: ...eck if a descaling agent water is present in the water drawer body There is dirty water on the bottom of the cavity after des caling The grill roasting pan is on a wrong shelf position Remove the remaining water and the descaling agent from the bottom of the oven Next time put the grill roasting pan on the first shelf position There is too much water on the bottom of the cavity after cleaning You ...

Страница 51: ...medy F111 Food sensor is not correctly inserted in to the socket Fully plug Food sensor into the socket F240 F439 the touch fields on the display do not work properly Clean the surface of the display Make sure there is no dirt on the touch fields F601 there is a problem with Wi Fi signal Check your network connection Refer to Be fore first use chapter Wireless connection F604 the first connection ...

Страница 52: ... erly Turn the oven off and on F602 F603 Wi Fi is not available Turn the oven off and on 12 3 Service data If you cannot find a solution to the problem yourself contact your dealer or an Authorised Service Centre The necessary data for the service centre is on the rating plate The rating plate is on the front frame of the oven cavity Do not remove the rating plate from the oven cavity We recommend...

Страница 53: ...opean Union according to EU Regulations 65 2014 and 66 2014 For Republic of Belarus according to STB 2478 2017 Appendix G STB 2477 2017 Annexes A and B For Ukraine according to 568 32020 Energy efficiency class is not applicable for Russia EN 60350 1 Household electric cooking appliances Part 1 Ranges ovens steam ovens and grills Methods for measuring performance 13 2 Energy saving The oven has fe...

Страница 54: ...eep the food warm When the cooking duration is longer than 30 min reduce the oven temperature to minimum 3 10 min before the end of cooking The residual heat inside the oven will continue to cook Use the residual heat to warm up other dishes Keep food warm Choose the lowest possible temperature setting to use residual heat and keep a meal warm The residual heat indicator or temperature appears on ...

Страница 55: ...vice Shows the software version and con figuration 14 2 Submenu for Cleaning Submenu Application Drying Procedure for drying the cavity from the condensation re maining after a use of the steam functions Steam Cleaning Light cleaning Steam Cleaning Plus Thorough cleaning Descaling Cleaning of the steam generation circuit from residual lime stone Rinsing Cleaning of the steam generation circuit Use...

Страница 56: ...n 14 4 Submenu for Connections Submenu Description Wi Fi To enable and disable Wi Fi Remote operation To enable and disable remote control Option visible only after you turn on Wi Fi Auto remote operation To start remote operation automatically after pressing START Option visible only after you turn on Wi Fi Network To check network status and the signal power of Wi Fi Forget network To disable cu...

Страница 57: ...hardness Sets the water hardness Time of day Sets the current time and date 14 6 Submenu for Service Submenu Description Demo mode Activation deactivation code 2468 Software version Information about software version Reset all settings Restores factory settings 57 64 MENU STRUCTURE ...

Страница 58: ...ep 1 Step 2 Step 3 Press and hold select the preferred function Press Quick Off Turn off the oven any screen or mes sage at any time press and hold until the oven turns off Start cooking Step 1 Step 2 Step 3 Step 4 Step 5 press to turn on the oven select the heat ing function set the temper ature press to con firm press to start cooking Steam cooking Steamify Set the temperature Type of the steam ...

Страница 59: ... Finish assist to add extra time when 10 of the cooking time is left To extend the cooking time press 1min Clean the oven with Steam cleaning Step 1 Press Step 2 Press Step 3 Choose the mode Steam Cleaning For light cleaning Steam Cleaning Plus For thorough cleaning Descaling For cleaning the steam generation circuit from residual lime stone Rinsing For rinsing and cleaning the steam generation ci...

Страница 60: ...dedicated chapters in the user manual Wireless connection How to set Heating functions How to set Steamify Cooking with a steam heating function How to set SousVide Cooking How to set Assisted cooking How to set Cooking time How to delay Start and end of cooking How to cancel Set Timer 60 64 ...

Страница 61: ...How to use Food Sensor 61 64 TAKE A SHORTCUT ...

Страница 62: ...tainers to recycle it Help protect the environment and human health by recycling waste of electrical and electronic appliances Do not dispose of appliances marked with the symbol with the household waste Return the product to your local recycling facility or contact your municipal office 62 64 ...

Страница 63: ...63 64 ...

Страница 64: ...www aeg com shop 867361153 B 172020 ...

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