
15
What to do if
…
3
In the event of any other fault codes that arise, disconnect the appli-
ance from the electrical supply for a few seconds. (Take out the fuse
from the house’s wiring system.) If the fault is displayed again, please
call the Customer Care Department and inform them of the fault code.
Problem
Possible cause
Remedy
The cooking zones are not
functioning.
No cooking zone selected
Select cooking zone within
10 seconds of switching on
(Decimal point lights up)
The cooking zones cannot
be selected / Appliance
does not react to the con-
trol panel input
More than 10 seconds have
passed since the appliance
was switched on
Switch on the appliance
again.
Select cooking zone within
10 seconds of switching on
The child safety device is
activated
l
Deactivate the child safety
device (See section “Child
safety device”)
The sensor fields are partly
covered by a damp cloth or
with liquid
Remove the cloth or the
liquid
Safety cut-out has been
triggered
Switch on the appliance
again
The residual heat indicator
is not displaying anything
The cooking zone was only
on for a short time and is
therefore not hot
If the cooking zone is sup-
posed to be hot, call the
Customer Service Depart-
ment.
Er03
is displayed
Several sensor fields were
touched at the same time
Only touch one sensor field
Er21
is displayed
Safety cut-out due to
overheating
Let the appliance cool
down.
Remove cookware.
Er25
is displayed
(only for 10 seconds)
Appliance is incorrectly
connected
Disconnect the appliance
from the electrical supply
and have it connected
properly
Er40
is displayed
The overvoltage protector
has been activated (for an
incorrect connection see
above
Er25
or for over-
heating of the electronic
components see
Er21
)
Separate the appliance
from the mains for a few
minutes (remove the mains
fuse).
Let the appliance cool
down.