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Product Warranty (2 years)
Advantech warrants to you, the original purchaser, that each of its prod-
ucts will be free from defects in materials and workmanship for two years
from the date of purchase.
This warranty does not apply to any products that have been repaired or
altered by persons other than repair personnel authorized by Advantech, or
which have been subject to misuse, abuse, accident or improper installa-
tion. Advantech assumes no liability under the terms of this warranty as a
consequence of such events.
Because of Advantech high quality-control standards and rigorous testing,
most of our customers never need to use our repair service. If an Advan-
tech product is defective, it will be repaired or replaced at no charge during
the warranty period. For out-of-warranty repairs, you will be billed accord-
ing to the cost of replacement materials, service time and freight. Please
consult your dealer for more details. If you think you have a defective
product, follow these steps:
Step 1 : Collect all the information about the problem encountered. (For
example, CPU speed, Advantech products used, other hardware and soft-
ware used, etc.) Note anything abnormal and list any on- screen messages
you get when the problem occurs.
Step 2: Call your dealer and describe the problem. Please have your man-
ual, product, and any helpful information readily available.
Step 3: If your product is diagnosed as defective, obtain an RMA (return
merchandize authorization) number from your dealer. This allows us to
process your return more quickly.
Step 4: Carefully pack the defective product, a fully completed Repair
and Replacement Order Card and a photocopy proof of purchase date
(such as your sales receipt) in a shippable container. A product returned
without proof of the purchase date is not eligible for warranty service.
Step 5: Write the RMA number visibly on the outside of the package and
ship it prepaid to your dealer.