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SmartFlex SR309

9. Troubleshooting

If you cannot connect to the router from your PC, your network card may be configured
in such a way that it is not possible to connect to the router. Take one or more of the
following steps in order to solve the problem:

•

Make sure your PC’s network card is configured to obtain the IP address form the
DHCP server (by default the DHCP server is running in the router).

•

Connect the router to the PC via Switch.

•

Connect the router to the PC, start the router first and then start the PC after the
router’s initialization.

9.1

FAQ

-

Ethernet connection fails or is not establishing.

•

It is possible to turn auto negotiation off and set a rate and duplex manually on the
Ethernet interface of the router. Available on "LAN Configuration" page in the router.

-

Mobile WAN connection fails.

•

Check the signal power ("Mobile WAN status" page). If the signal power is weak,
you will have to use a better antenna. If the neighbouring cells have a similar signal
strength, you will need to use a directional antenna. For proper operation, the signal
levels have to be good.

•

Try to enable automatic ping from the router, which will check the connection when
there are no data running and in the case of a failed ping, restart the connection.
This can be done on the "Mobile WAN Configuration" page in the router in the
"Check connection" section. " bind" option is to ensure the ping goes
always through Mobile WAN network interface.

-

Mobile WAN connection cannot be established.

•

Check the "Mobile WAN Configuration" – APN, name, password and IP address (all
can be blank).

•

Try to enter the SIM card PIN – verify that the SIM card has the PIN code entered.
Available on "Unlock SIM Card" page in the "Administration" section.

•

In a private APN it is not recommended to get the DNS settings from operator (on
"Mobile WAN" page)

•

Go to "System Log" page in "Status" section and observe where the error occurs.

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Содержание SmartFlex SR309

Страница 1: ...LTE Industrial Router SmartFlex SR309 USER MANUAL ...

Страница 2: ... subject to change without notice and does not represent a commitment on the part of Advantech Advantech Czech s r o shall not be liable for incidental or consequential damages resulting from the furnish ing performance or use of this manual All brand names used in this manual are the registered trademarks of their respective owners The use of trademarks or other designations in this publication i...

Страница 3: ... the router Attention Problems that can arise in specific situations Information notice Useful tips or information of special interest Advantech Czech s r o Sokolska 71 562 04 Usti nad Orlici Czech Republic Document No MAN 0010 EN revision from February 8 2023 Released in the Czech Republic ii ...

Страница 4: ...12 5 6 Mounting Recommendations 12 5 7 Removal from the DIN rail 13 5 8 Description of the rear panel 14 5 9 Description of the front panel 14 5 9 1 Status indication 15 5 9 2 Power connector PWR 16 5 9 3 Antenna connector ANT DIV GPS and WiFi 18 5 9 4 SIM card reader 19 5 9 5 MicroSD card reader 20 5 9 6 Ethernet Ports ETH0 and ETH1 22 5 9 7 Power over Ethernet PoE PSE 23 5 9 8 USB Port 25 5 9 9 ...

Страница 5: ... 38 7 3 Type tests and environmental conditions 38 7 4 Technical parameters of Cellular Module 39 7 5 Parameters of GNSS 41 7 6 Technical parameters of WiFi 42 7 7 Technical parameters of I O port 43 7 8 Technical Parameters of Power over Ethernet PoE 43 7 9 Other Technical Parameters 44 8 Related Documents 45 9 Troubleshooting 46 9 1 FAQ 46 10 Customer Support 49 iv ...

Страница 6: ...al DIN rail clip 13 15 Removal from the DIN rail 13 16 SmartFlex front panel 14 17 Power connector 16 18 Connection of power supply 16 19 Connecting the antenna 18 20 SIM cards 19 21 MicroSD card 20 22 Ethernet connector 22 23 Connection of Ethernet cable 22 24 PoE PSE usage 23 25 USB connector 25 26 I O connector 26 27 Binary connection 27 28 Router reset 28 29 Version with SWITCH board 29 30 Ver...

Страница 7: ... 26 14 Description of router reset and restart 28 15 State indication of the SWITCH interface 29 16 SWITCH interface parameters 30 17 Connection of RS232 connector 31 18 Connection of RS485 connector 32 19 Connection of RS422 connector 32 20 Technical specification of RS232 and RS485 33 21 Basic parameters 37 22 Standards and regulations 38 23 Type tests and environmental conditions 38 24 Technica...

Страница 8: ...outer to extreme ambient conditions Protect the router against dust moisture and high temperature Only routers with appropriate certification and labelling should be used in locations where flammable and explosive materials are present including gas stations chemical plants or locations in which explosives are used We remind users of the duty to observe the restrictions concerning the utilization ...

Страница 9: ... end of its life this product MUST NOT be mixed with other commercial waste for disposal The device contains a battery Remove the battery from the device before disposal The battery in the device needs to be disposed of apart accordingly Check the terms and conditions of your supplier for disposal information 2 2 KC Statements 2 2 1 Radio Translation the service related to human safety is not allo...

Страница 10: ...s the router to power other devices via Ethernet The SmartFlex router can also be configured with a wide variety of port options These can be SWITCH three switched Ethernet ports RS232 RS485 422 combination of serial interfaces The router can be pro vided only in a metal casing Configuration of the router may be done via a password protected Web interface Web in terface provides detailed statistic...

Страница 11: ...eet management security system telematic telemetric remote monitoring vending and dispatcher machines 3 1 Usage of the Router The router is primarily intended for these four basic situations I Access to the Internet from LAN Figure 1 Access to the Internet from LAN 5 ...

Страница 12: ...SmartFlex SR309 II Backed up access to the Internet from LAN Figure 2 Backed up access to the Internet III Secure networks interconnection or using VPN Figure 3 Using VPN tunnel 6 ...

Страница 13: ...SmartFlex SR309 IV Serial Gateway Figure 4 Serial Gateway 7 ...

Страница 14: ...long loose power and I O connector 8 pins1 4 pins and 5 pins terminal block for RS485 and RS232 only for version with interface RS232 RS485 422 clip for the DIN rail printed Quick Start Guide Leaflet Figure 5 Contents of package 1 These pins are designed for cables with a diameter from 0 2 to 0 8 mm2 8 ...

Страница 15: ...n power other devices by the router Router versions SIM BIN BOUT USB SD ETH WiFi 232 485 Basic version 2 x 2 x 1 x 1 x 1 x 2 x Basic version with WiFi 2 x 2 x 1 x 1 x 1 x 2 x 1 x Version with SWITCH board 2 x 2 x 1 x 1 x 1 x 5 x Version with SWITCH board WiFi 2 x 2 x 1 x 1 x 1 x 5 x 1 x Version with RS232 RS485 422 board 2 x 2 x 1 x 1 x 1 x 2 x 1 x 1 x Version with RS232 RS485 422 WiFi 2 x 2 x 1 x...

Страница 16: ...ion number is printed on the packaging and product labels Rev Description 1 0 Initial version revision not printed on the labels 2 0 New SIM slot type see PCN 2022 03 for details Table 2 HW Revisions History 5 3 Delivery identification Trade name Product name Description SmartFlex SR309 SmartFlex Router in a metal box Table 3 Delivery identification Figure 12 Label examples 10 ...

Страница 17: ... PoE PSE Metal BB SR30908320 SWH LTE module 2x ETH 1x USB 2x BI 1x BO 1x microSD reader 2x SIM reader PoE PSE RS232 RS485 Metal BB SR30910020 SWH LTE module 2x ETH 1x USB 2x BI 1x BO 1x microSD reader 2x SIM reader WiFi Metal BB SR30910120 SWH LTE module 5x ETH 1x USB 2x BI 1x BO 1x microSD reader 2x SIM reader WiFi Metal BB SR30910320 SWH LTE module 2x ETH 1x USB 2x BI 1x BO 1x microSD reader 2x ...

Страница 18: ...es in connection with EMC according to EN 61439 1 2011 In compliance with the EN 61439 1 2011 specification it is necessary to observe the following assembly instructions for a router attached to a switchboard For whip antennas it is recommended to observe a minimum distance of 6 cm from ca bles and metal surfaces on every side in order to avoid interference When using an external antenna separate...

Страница 19: ...e for a DIN rail according to EN 60715 standard only The default position of metal rail clip which is used for mounting the router on a DIN rail is shown in the following figure Its position can be changed on some models back or bottom When changing the position of the DIN rail clip tighten the screws with max 0 4 Nm torque Figure 14 Default position of metal DIN rail clip To remove the router fro...

Страница 20: ...he computer network PoE only for PoE PSE or PoE PD versions ETH1 RJ45 Connector for connection into the computer network PoE only for PoE PSE or PoE PD versions ANT SMA Connector for main antenna DIV SMA Connector for diversity antenna GPS SMA Connector for GPS antenna WiFi R SMA Connector for WiFi antenna only for versions with WiFi module USB USB A 2 0 Host Connector for connection of USB device...

Страница 21: ... 5 s Fades out 1x 2 s Fades out 1x 1 s Signal strength is good Signal strength is fair2 Signal strength is poor3 For value ranges of signal strength see Configuration manual chapter Mobile WAN Status DAT Red Blinking Cellular communication is in progress IN0 Green On The first binary input is active IN1 Green On The second binary input is active OUT Yellow On The binary output is active ETH0 ETH1 ...

Страница 22: ...cables with minimum wire size nominal cross section 0 5 square mm for power supply The power supply for the router must be between 10 V to 60 V DC supply Protection against reversed polarity without signaling is built into the router Note The protection against reversed polarity is lost if the negative pole is grounded Circuit example Figure 18 Connection of power supply Note for PoE See Chapter 5...

Страница 23: ...de is a router mode where the router is in sleep mode with minimal power consumption The router can be woken up from this mode by a signal applied to the BIN1 input or after a predetermined period of time Putting the router into LPM mode can be done using the lpm command see Commands and Scripts application note for more details Consumption in LPM mode may vary depending on the configuration of th...

Страница 24: ...tenna connector DIV is used The third connector GPS is intended for a GPS antenna the router supports active GPS antennas An R SMA connector named WiFi is designed for the connection of a WiFi antenna available only for versions with a WiFi module The router can not operate without a main antenna connected through the port marked as ANT An SMA connector is used for the connection of the antenna Th...

Страница 25: ...usted Supported type of SIM cards Mini SIM 2FF dimensions 25 0 x 15 0 x 0 76 mm Changing the SIM card Always disconnect the router from the power supply before handling the SIM card To remove the SIM card use the flat end of a spudger or your fingernail press the SIM card slightly into its slot until you hear a click After hearing this click release the card and it will pop out of its slot Remove ...

Страница 26: ...fications of microSD card Changing the microSD card To remove the microSD card use the flat end of a spudger or your fingernail press the microSD card slightly into its slot until you hear a click After hearing this click release the card and it will pop out of its slot Remove the microSD card and push any other microSD card into the slot until it clicks into place Figure 21 MicroSD card Mounting ...

Страница 27: ...o to mnt directory use the mount command mount dev mmcblk0p1 mnt For more information about the commands for creating mounting checking and unmounting a file system on a microSD card see the application note for Ext4_tools router app 21 ...

Страница 28: ...PoE negative pole Table 9 Ethernet connector pinout Figure 22 Ethernet connector The crossover UTP cable Ethernet cable plugs into the RJ45 connector labeled as ETH0 or ETH1 see the figure below Figure 23 Connection of Ethernet cable The insulation strength of Ethernet ports from each other and from the rest of the router grounding is dependent on the router version Router Version Insul Strength f...

Страница 29: ...oE use Class 4 in both Ethernet ports ETH0 and ETH1 The PoE PSE parameters can be found in Chapter 7 8 The PoE state is indicated by the POE LED on the front panel of the router see Chap 5 9 1 When sufficient voltage 44 to 57 V and power is available is indicated by the green light A yellow POE LED indicates insufficient power or voltage through the PWR connector When a device is being powered fro...

Страница 30: ...x SR309 for ETH0 Secondary for ETH1 When PoE PSE is enabled you can find the current voltage power and power class information on the General page of the router s Web interface see the Configuration manual 1 24 ...

Страница 31: ... high current The port is enabled again after the reboot of the router Mounting USB Flash Drive to the System It is necessary to mount the USB flash drive to be able to access it in the system of the router Follow these steps to mount the drive Use the dmesg command to see the list of recently connected devices In the output of the command find out the entry for the microSD card for example sda sd...

Страница 32: ...put is open in the default configuration The isolation strength is 1 5 kV The pins are isolated from each other with the same strength The input circuits are bipolar and allow connection as needed with common plus or minus according to the connection of an external voltage Binary inputs Characteristics of inputs Logical 0 1 Voltage Current Web interface status log 1 max 3 V 0 4 mA Off log 0 min 5 ...

Страница 33: ...ry output parameters 60 V AC 300 mA 60 V DC 300 mA The current of the binary output is limited by a resettable fuse 300 mA Binary inputs and output connections Binary inputs and output connections example Figure 27 Binary connection 27 ...

Страница 34: ... button Figure 28 Router reset Before resetting the router it is recommended to back up the router configuration set tings see Configuration manual because resetting the router will return all configuration settings to their default states It is important to distinguish between the router reset and reboot Action Router behavior Invoking events Reboot Turns off and then turns on the router Disconne...

Страница 35: ...e SWITCH interface and transmits them on other ports of the SWITCH interface Each port can transmit frames inde pendently on the other ports State indication is displayed separately on each connector These router versions comply with the standards and temperature ranges stated in Chap 7 1 except for having a lower maximum operating temperature which is 70 C Figure 29 Version with SWITCH board Stat...

Страница 36: ...lex SR309 Technical specification of Ethernet IEEE 802 3 Ethernet interface IEEE 802 3 standard Maximum data rate 100 Mbps Max total cable length 300 Bd 200 nF km 100 m Table 16 SWITCH interface parameters 30 ...

Страница 37: ...5 422 interface When connecting counterpart terminal block connectors included in package with the router use cables with nominal cross section 0 2 to 1 0 square mm 30 to 16 AWG Recommended stripping length is 5 mm For M2 captive screws the screw driver 0 5 x 3 mm is recommended Tighten the screws with 0 3 Nm torque Connection of RS232 connector Pin Signal Description Direction 1 CTS Clear To Send...

Страница 38: ...stor is part of the port board Connection of RS422 connector Pin Signal Description Direction 1 RxD RS422 Output 2 RxD RS422 Output 3 TxD RS422 Input 4 TxD RS422 Input Table 19 Connection of RS422 connector Figure 32 RS485 422 connector The selection of either RS485 or RS422 can be performed by using jumpers on the board The points where jumpers have to be mounted are shown on the port see the fig...

Страница 39: ...d RS485 interface Max operating RS232 bus current 15 mA Max number of devices on RS485 bus 32 Max output current on RS485 bus 60 mA Max data rate 230400 bps on RS232 230400 bps on RS485 Max total cable length 300 Bd 200 nF km RS232 20 m RS485 1200 m Table 20 Technical specification of RS232 and RS485 33 ...

Страница 40: ...peration it is necessary to connect all of the components that are required to run your applications Don t forget to insert a SIM card The router can not operate without a connected antenna SIM card and power supply If the antenna is not connected the router may be damaged Figure 34 Router connection 34 ...

Страница 41: ...e accessed by entering the IP address of the router into the web browser The default IP address of the router is 192 168 1 1 Attention it is necessary to use HTTPS protocol for secure communication over a network Figure 35 Entering the IP address of the router By default configuration may be performed only by the user root The default password is printed on the router s label 1 Change the default ...

Страница 42: ...ex SR309 Figure 36 Entering login information Figure 37 Router web interface A detailed description of the router settings in the Web interface can be found in the Configuration manual for SmartFlex routers 36 ...

Страница 43: ...ative humidity non condensing 0 to 95 relative humidity non condensing Altitude Operating 2000 m 70 kPa Degree of protection IP30 Supply voltage 10 to 60 V DC Battery for RTC CR1225 Consumption Idle Average Peak Sleep mode 2 5 W 4 W 11 W 10 mW Dimensions 55 x 97 x 125 mm 2 17 x 3 82 x 4 92 DIN 35 mm EN 60715 Weight Plastic box Metal box approximately 170 g 0 37 lbs depends on interface approximate...

Страница 44: ...4 4 Signal ports Power ports Ethernet ports 0 5 kV crit B 1 kV crit B 0 5 kV crit B Surge KN 61000 4 5 Ethernet ports Power ports I O ports 1 kV crit B shielded cab 0 5 kV crit B 1 kV L to L crit B 0 5 kV L to GND crit B RF conducted KN 61000 4 6 All ports 3 V m crit A 0 15 80 MHz Dry heat EN 60068 2 2 75 C 40 rel humidity Cold EN 60068 2 1 40 C Damp heat EN 60068 2 78 95 rel humidity 40 C Vibrati...

Страница 45: ... B8 900 MHz B1 2100 MHz Bit rates 42 Mbps DL 5 76 Mbps UL Max power typical 24 dBm UMTS parameters Supported frequencies B5 850 MHz B8 900 MHz B1 2100 MHz Bit rates 384 kbps DL 384 kbps UL Max power typical 24 dBm TD SCDMA parameters Supported frequencies B5 850 MHz B8 900 MHz B1 2100 MHz Bit rates 4 2 Mbps DL 2 2 Mbps UL Max power typical 24 dBm EDGE parameters Supported frequencies 900 MHz 1800 ...

Страница 46: ...SmartFlex SR309 For good diversity performance the primary and secondary antennas should have dif ferent polarizations 40 ...

Страница 47: ...eiDou Galileo QZSS Frequency GPS Galileo QZSS 1575 42 1 023 MHz GLONASS 1597 5 1605 8 MHz BeiDou 1561 1 2 046 MHz Sensitivity autonomous Tracking 157 dBm Reacquisition 157 dBm Cold start 146 dBm Acquisition time autonomous Hot start 2 5 s Warm start 26 s Cold start 35 s Accuracy 1 5 m Table 25 Technical parameters of GNSS 41 ...

Страница 48: ... 38 40 42 44 46 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140 149 153 157 161 165 Type of device Access point station Max clients in AP mode 10 WiFi TX Output Power 17 3 dBm WiFi RX Sensitivity 96 3 dBm AP maximum users 10 users WiFi module supports multi role operation in STA and AP Multi role does not affect the maximum number of users Table 26 Technical parameters of WiFi 1 Support...

Страница 49: ...inary output parameters 60 V AC 300 mA 60 V DC 300 mA 7 8 Technical Parameters of Power over Ethernet PoE Standards IEEE 802 3at 2009 PoE and IEEE 802 3af 2003 PoE are supported Ca bling needed is Category 5 up to 12 5 Ω It is possible to use a passive PoE injector PoE PD parameters for opposite PSE Input voltage range 42 5 57 V Power available 25 50 W Maximum current 600 mA Table 28 PoE PD parame...

Страница 50: ...SmartFlex SR309 7 9 Other Technical Parameters Other technical parameters CPU power 2 DMIPS per MHz Flash memory 256 MB RAM 512 MB M RAM 128 kB Table 30 Other technical parameters 44 ...

Страница 51: ...SmartFlex SR309 8 Related Documents 1 Advantech Czech Configuration Manual for SmartFlex Routers 45 ...

Страница 52: ... status page If the signal power is weak you will have to use a better antenna If the neighbouring cells have a similar signal strength you will need to use a directional antenna For proper operation the signal levels have to be good Try to enable automatic ping from the router which will check the connection when there are no data running and in the case of a failed ping restart the connection Th...

Страница 53: ... You can verify NAT using ping to your server with static address and then compare with router s IP address You can verify a Firewall by accessing remotely to the router s Web interface The operator may not provide the address of DNS server and without DNS server s address it is impossible to connect to the dyndns org server The following mes sages will be shown in the System Log DynDNS daemon sta...

Страница 54: ...routers only You can use SFTP on all routers to transfer files to from the router If having troubles with FTP on v2 routers make sure you have FTP enabled Configuration section Services FTP Then you can connect with any client on port 21 with name and password same as for the Web interface If having troubles with SFTP make sure you have SSH enabled Configuration section Services SSH Then you can c...

Страница 55: ...u Web www advantech com Customer Support for NAM Advantech B B SmartWorx 707 Dayton Road Ottawa IL 61350 USA Phone 1 800 346 3119 Monday Friday 7 a m to 5 30 p m CST Fax 1 815 433 5109 E mail support advantech bb com Web www advantech bb com Customer Support for Asia Phone 886 2 2792 7818 1299 Monday Friday 9 a m to 5 30 p m UTC 8 Fax 886 2 2794 7327 E mail icg support advantech com tw Web www adv...

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