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47

ROM-DB7502 User Manual

Chapter 3

A

dvantech

Service

Integration stage

This phase comprises of HW/SW integration, application development, and periph-
eral module implementation. Due to the lack of knowledge and experience on plat-
forms, customers need to spend a certain amount of time on analyzing integration
problems. In addition, peripheral module implementation has a lot to do with driver
designs on carrier boards, RISC platforms usually have less support for ready-made
drivers on the carrier board, therefore the customer has to learn from trial and error
and finally get the best solution with the least effort. Advantech’s team has years of
experience in customer support and HW/SW development knowledge. Conse-
quently, we can support customers with professional advice and information as well
as shortening development time and enabling more effective product integration.

Validation stage

After customer’s ES sample is completed, the next step is a series of verification
steps. In addition to verifying a product’s functionality, the related test of the product’s
efficiency is also an important part at this stage especially for RISC platforms.
As a supportive role, Advantech primarily helps customers solve their problems in the
testing process and will give suggestions and tips as well. Through an efficient verifi-
cation process backed by our technical support, customers are able to optimize their
applications with less fuss. Furthermore, Advantech’s team can provide professional
consulting services about further testing and equipment usage, so customers can
find the right tools to efficiently identify and solve problems to further enhance their
products quality and performance.

3.2

Contact Information

Below is the contact information for Advantech customer service.

You can reach our service team through below website, our technical support engi-
neer will provide quick response once the form is filled out:
http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub-
ject=TeSupport

Region/Country

Contact Information

America

1-888-576-9688

Brazil

0800-770-5355

Mexico

01-800-467-2415

Europe (Toll Free)

00800-2426-8080

Singapore & SAP

65-64421000

Malaysia

1800-88-1809

Australia (Toll Free)

1300-308-531

China (Toll Free)

800-810-0345
800-810-8389
[email protected]

India (Toll Free)

1-800-425-5071

Japan (Toll Free)

0800-500-1055

Korea (Toll Free)

080-363-9494

080-363-9495
Taiwan (Toll Free)

0800-777-111

Russia (Toll Free)

8-800-555-01-50

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Содержание ROM-DB7502

Страница 1: ...User Manual ROM DB7502 Development Board for Qseven 2 0 2 1 modules ...

Страница 2: ...ion Advantech assumes no liability under the terms of this warranty as a consequence of such events Because of Advantech s high quality control standards and rigorous testing most of our customers never need to use our repair service If an Advantech product is defec tive it will be repaired or replaced at no charge during the warranty period For out of warranty repairs you will be billed according...

Страница 3: ...the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Ordering Information Packing...

Страница 4: ...to avoid damage by transient overvoltage 12 Never pour any liquid into an opening This may cause fire or electrical shock 13 Never open the equipment For safety reasons the equipment should be opened only by qualified service personnel 14 If one of the following situations arises get the equipment checked by service personnel The power cord or plug is damaged Liquid has penetrated into the equipme...

Страница 5: ...damage To avoid electrical shock always disconnect the power from your PC chassis before you work on it Don t touch any components on the CPU card or other cards while the PC is on Disconnect power before making any configuration changes The sudden rush of power as you connect a jumper or install a card may damage sensitive elec tronic components ...

Страница 6: ...ROM DB7502 User Manual vi ...

Страница 7: ...rm Factor 6 2 2 Environmental Specifications 6 2 3 ROM DB7501 Overview 7 2 4 Connector Jumper setting Switch and LED 8 2 4 1 Rear I O panel 8 Table 2 1 Table 2 1 External IO Connector 8 2 4 2 Internal I O 18 Table 2 2 SW Jumper list 18 Table 2 3 Connector list 21 2 5 Hardware installation 42 Chapter 3 Advantech Service 43 3 1 RISC Design in Services 44 3 2 Contact Information 47 3 3 Global Service...

Страница 8: ...ROM DB7502 User Manual viii ...

Страница 9: ...Chapter 1 1 General Introduction This chapter gives background information on the ROM DB7502 Sections include Introduction Specification ...

Страница 10: ...dy for you to start your own carrier board design 1 2 Product Features Compatible Module Qseven2 0 2 1 Graphic LVDS 1 Dual 24 bit LVDS HDMI 1 HDMI TypeA Ethernet Speed 1 RJ45 Storage SD 1SD card slot SATA 1SATAII Connector I O USB 2 USB 3 0 Type A Host 1 min USB Type A OTG 2 USB 2 0 Pin header Serial 1 by DB9 Audio 1 1 8 Audio Jack I2S HD Audio 1 SPDIF Pin header CAN 1 CAN 2 0B ports Differential ...

Страница 11: ...dards qseven html 1 4 2 ROM DB7502 information Q7 HDMI 2x20p B2B 2x20p B2B LVDS0 LVDS1 PCIe PCIex4 DB9 CAN DB9 GPIOx8 Audio jack I2S Codec Pin header Pin box I2C M 2 slot I2C USB2 0 OTG Switch USB2 0 USB3 0 typeA USB2 0x2 RS232 DB9 UART1 RJ45 UART2 EC SDIO SATA SATA Pin header SPI switch Power Sleep Reset USB2 0 3 0 USB3 0 typeA Pin header HDMI SD slot GBE FAN conn PWM USB3 0 Mini PCIE USB2 0 Swit...

Страница 12: ...ROM DB7502 User Manual 4 ...

Страница 13: ...Chapter 2 2 H W Installation This chapter gives mechanical and connector information on the ROM DB7502 carrier board Sections include Connector Information Mechanical Drawing Hardware Installation ...

Страница 14: ...vironmental Specifications Operating temperature 0 60 C 32 140 F The operating temperature refers to the environmental temperature for the model Operating humidity 5 95 relative humidity non condensing Storage temperature 40 85 C Relative humidity 95 60 C Weight g 380 g weight of total package ...

Страница 15: ...7 ROM DB7502 User Manual Chapter 2 H W Installation 2 3 ROM DB7501 Overview ...

Страница 16: ... is required on the board e g while using a cooling fan a PCIe device or when this voltage is needed on the LVDS connector 12V power supply is obtained directly from the connector DCIN1 Table 2 1 Table 2 1 External IO Connector Position Description DCIN1 DC in Jack DIO1 GPIOx8 ports USB_OTG1 Micro USB CN1 HDMI CN8 CAN BUS 4 wire RS232 Connector CN2 RJ45 USB3 0 2 Connector Audio1 MIC DCIN1 DIO1 USB...

Страница 17: ... to external hardware Pin Pin Name DESCRIPTION 1 GPIO0 General Purpose Input Output 2 GPIO1 General Purpose Input Output 3 GPIO2 General Purpose Input Output 4 GPIO3 General Purpose Input Output 5 GPIO4 General Purpose Input Output 6 GPIO5 General Purpose Input Output 7 GPIO6 General Purpose Input Output 8 GPIO7 General Purpose Input Output 9 GND_GPIO GND H1 GND_IO Frame GND H2 GND_IO Frame GND ...

Страница 18: ...luation Board has a standard Mini USB interface for OTG Function Pin Pin Name DESCRIPTION 1 USB_OTG_5V_X Power 2 USB_OTG _X USB OTG differential signal 3 USB_OTG _X USB OTG differential signal 4 USB_OTG_ID_X USB OTG ID 5 GND GND 6 GND GND 7 GND GND 8 GND GND 9 GND GND 10 NC 11 NC ...

Страница 19: ...MI DATA2 4 HDMI_X_D1 HDMI DATA1 5 GND GND 6 HDMI_X_D1 HDMI DATA1 7 HDMI_X_D0 HDMI DATA0 8 GND GND 9 HDMI_X_D0 HDMI DATA0 10 HDMI_X_CK HDMI Clock 11 GND GND 12 HDMI_X_CK HDMI Clock 13 HDMI_X_CEC HDMI CEC Signal 14 NC NC 15 HDMI_X_CTRL_CK HDMI DDC signal 16 HDMI_X_CTRL_DAT HDMI DDC Signal 17 GND GND 18 V5_HDMI_2 HDMI Power 19 HDMI_X_HPD HDMI HotPlug ...

Страница 20: ...N65HVD251DR CAN transceiver to implement the CAN interface in conjunction with the A port on the ROM DB7502 module Pin Pin Name DESCRIPTION A1 NC A2 CAN0_CONN_D CAN BUS Data A3 GND GND A4 NC A5 GND_SHIELD GND A6 GND GND A7 CAN0_CONN_D CAN BUS Data A8 NC A9 V5_CAN NC M1 M2 GND_COM Frame Ground ...

Страница 21: ...provides 4 wire UART to the connector CN8B TOP through an RS232 transceiver Pin Pin Name DESCRIPTION B1 NC B2 COM2_RX Serial Data Receiver B3 COM2_TX Serial Data Transmitter B4 NC B5 GND_COM2 GND B6 NC B7 COM2_RTS Handshake signal request to send data B8 COM2_CTS Handshake signal clear to send data B9 NC ...

Страница 22: ...Reference voltage for carrier board Ethernet channel 0 magnetics center tap R2 GBE_MDI0 Media Dependent Interface MDI differential pair 0 R3 GBE_MDI0 Media Dependent Interface MDI differential pair 0 R4 GBE_MDI1 Media Dependent Interface MDI differential pair 1 R5 GBE_MDI1 Media Dependent Interface MDI differential pair 1 R6 GBE_MDI2 Media Dependent Interface MDI differential pair 2 R7 GBE_MDI2 Me...

Страница 23: ... OTG differential signal U3 USB_HOST_DP_X USB OTG differential signal U4 GND Signal GND U5 USB1_SS_X_RX USB3 0 differential RX signal U6 USB1_SS_X_RX USB3 0 differential RX signal U7 GND Signal GND U8 USB1_SS_X_TX USB3 0 differential TX signal U9 USB1_SS_X_TX USB3 0 differential TX signal H5 GND_GBE Frame Ground H6 GND_GBE Frame Ground ...

Страница 24: ...al signal U12 USB2_DP_X USB 2 0 differential signal U13 GND Signal GND U14 USB2_SS_X_RX USB3 0 differential RX signal U15 USB2_SS_X_RX USB3 0 differential RX signal U16 GND Signal GND U17 USB2_SS_X_TX USB3 0 differential TX signal U18 USB2_SS_X_TX USB3 0 differential TX signal H7 GND_GBE Frame Ground H8 GND_GBE Frame Ground ...

Страница 25: ...rough the connector I2S_CN1 con nected to the evaluation board CODEC IC model for the TI_TLV320AIC3106IRGZT Pin Pin Name DESCRIPTION 1 GND_AUD Frame GND 2 NC 3 NC 4 NC 5 MIC_IN_X Microphone input channel 22 HP_L_X High power output driver left 23 NC 24 NC 25 HP_R_X High power output driver right H1 GND_AUD_CASE Frame GND H2 GND_AUD_CASE Frame GND H3 GND_AUD_CASE Frame GND H4 GND_AUD_CASE Frame GND...

Страница 26: ...S_BL2 LVDS1 Backlight Power Select USB_SW USB HOST OTG switch SATADOM_PWR1 SATADOM Normal SATA Switch SDIO_SW M 2 SD card Function Switch CN11 Watchdog Time OUT Jumper CN9 Thermal Down Jumper CN10 Boot Disable Jumper SPI I2C LVDS_BL2 LVDS_BL1 PWRLED1 BAT1 CN13 CN6 SMART_ FAN1 LVDS2 LVDS_VDD4 LVDS_VDD4 JP1 I2S_CN1 LVDS1 USB _SW CN16 SATAPWR1 SATA1 SDIO_SW CN10 SATADOM_PWR1 CN9 CN11 SATALED1 CN12 CN...

Страница 27: ...g Function Pin1 Pin2 Chose 5V For LVDS0 Backlight Power Pin2 Pin3 Chose 12V For LVDS0 Backlight Power LVDS_VDD3 LVDS1 VDD power select setting Function Pin1 Pin2 Chose 3 3V For LVDS1 Backlight Power Pin2 Pin3 Chose 5V For LVDS1 Backlight Power LVDS_VDD4 LVDS1 VDD power select setting Function Pin1 Pin2 Chose 12V For LVDS1 Backlight Power LVDS_BL2 LVDS1 Backlight Power Select setting Function Pin1 ...

Страница 28: ...in7 SDIO_SW M 2 SD card Function Switch setting Function Pin1 Pin2 Chose SDIO signal to SD Card Pin2 Pin3 Chose SDIO signal to M 2 CN11 Watchdog Time OUT Jumper setting Function Pin1 Pin2 Connect to GND Pin2 Pin3 NC CN9 Thermal Down Jumper setting Function Pin1 Pin2 Connect to GND Pin2 Pin3 NC CN10 Boot Disable Jumper setting Function Pin1 Pin2 Connect to GND Pin2 Pin3 NC ...

Страница 29: ...CARD Socket SATAPWR1 SATA Power Connector SATA1 SATA signal Connector JTAG JTAG 10pin Connector CN12 M 2 MINI Card Connector I2S_CN1 Codec Connector I2C I2C Pin Header SPI SPI pin Header PWRLED1 V5 LED Connector CN4 GPII0 Button Pin Header CN19 Reset Button Pin Header CN20 Sleep Button Pin Header CN18 Power Button Pin Header SMART_FAN1 Smart Fan Connector CN13 EC Image Program Pin Header BH1 Li Ba...

Страница 30: ...Power can be supplied to LCD Display via Connector LVDS_BK_PWR1 and LVDS_BK_PWR2 Pin Pin Name DESCRIPTION 1 VDD_LVDS0 Power 2 VDD_LVDS0 Power 3 GND GND 4 GND GND 5 VDD_LVDS0 Power 6 VDD_LVDS0 Power 7 LVDS0_X_D0 LVDS DATA0 9 LVDS0_X_D0 LVDS DATA0 13 LVDS0_X_D1 LVDS DATA1 15 LVDS0_X_D1 LVDS DATA1 19 LVDS0_X_D2 LVDS DATA2 21 LVDS0_X_D2 LVDS DATA2 25 LVDS0_X_CK LVDS Clock 27 LVDS0_X_CK LVDS Clock 31 L...

Страница 31: ...stallation 2 4 2 3 LVDS_BK_PWR1 39 GND GND 40 LVDS0_CTRL LVDS0_CTRL Pin Pin Name DESCRIPTION 1 VDD_BKLT_LVDS0 LVDS0 Backlight Power 2 GND GND 3 LCD1_BKLT_EN LVDS0 Backlight Enable Signal 4 LCD1_BKLT_PWM LVDS0 Backlight Control signal 5 V5 Power ...

Страница 32: ... LVDS DATA1 15 LVDS1_X_D1 LVDS DATA1 19 LVDS1_X_D2 LVDS DATA2 21 LVDS1_X_D2 LVDS DATA2 25 LVDS1_X_CK LVDS Clock 27 LVDS1_X_CK LVDS Clock 31 LVDS1_DID_CK LVDS EDID 32 LVDS1_DID_DAT LVDS EDID 35 LVDS1_X_D3 LVDS DATA3 37 LVDS1_X_D3 LVDS DATA3 10 NC 11 GND GND 12 GND GND 14 NC 16 NC 17 GND GND 18 GND GND 20 NC 22 NC 23 GND GND 24 GND GND 26 NC 28 NC 29 GND GND 30 GND GND 33 GND GND 34 GND GND 36 NC 38...

Страница 33: ...l Chapter 2 H W Installation 2 4 2 5 LVDS_BK_PWR2 Pin Pin Name DESCRIPTION 1 VDD_BKLT_LVDS1 LVDS1 Backlight Power 2 GND GND 3 LCD2_BKLT_EN LVDS1 Backlight Enable Signal 4 LCD2_BKLT_PWM LVDS1 Backlight Control signal 5 V5 Power ...

Страница 34: ...8 GND GND B19 PCIE_B_X_TX PCI Express channel 1 Transmit Output differential pair B20 PCIE_B_X_TX PCI Express channel 1 Transmit Output differential pair B21 GND GND B22 GND GND B23 PCIE_C_X_TX PCI Express channel 2 Transmit Output differential pair B24 PCIE_C_X_TX PCI Express channel 2 Transmit Output differential pair B25 GND GND B26 GND GND B27 PCIE_D_X_TX PCI Express channel 3 Transmit Output ...

Страница 35: ...ir A18 GND GND A19 NC A20 GND GND A21 PCIE_B_X_RX PCI Express channel 1 Receive Input differential pair A22 PCIE_B_X_RX PCI Express channel 1 Receive Input differential pair A23 GND GND A24 GND GND A25 PCIE_C_X_RX PCI Express channel 2 Receive Input differential pair A26 PCIE_C_X_RX PCI Express channel 2 Receive Input differential pair A27 GND GND A28 GND GND A29 PCIE_D_X_RX PCI Express channel 3 ...

Страница 36: ...IM_RESET User Identity Module Reset 15 GND GND 16 NC 17 NC 18 GND GND 19 NC 20 W_DISABLE Disable Module Card 21 GND 22 PERST force a hardware reset on the card 23 NC 24 NC 25 NC 26 GND GND 27 GND GND 28 NC 29 GND GND 30 SCL I2C SCL signal 31 NC 32 SDA I2C SDA signal 33 NC 34 GND GND 35 GND GND 36 USB1 USB signal 37 GND GND 38 USB1 USB signal 39 3 3V_PCIe Power 40 GND GND 41 3 3V_PCIe Power 42 LED_...

Страница 37: ...29 ROM DB7502 User Manual Chapter 2 H W Installation 46 LED_WPAN status indicators 47 NC 48 NC 49 NC 50 GND GND 51 NC 52 GND GND ...

Страница 38: ...2 User Manual 30 2 4 2 8 SIM Card Socket CN15 Pin Pin Name DESCRIPTION C1 UIM_VCC Power C2 UIM_RESET1 UIM reset signal C3 UIM_CLK_R UIM clock signal C4 C5 GND GND C6 NC C7 UIM_DATA UIM data signal Sw1 NC Sw2 NC ...

Страница 39: ...sfer this signal is in push pull mode 3 GND GND 4 V3_SDIO Power 5 SDIO_CK_X SDIO Clock With each cycle of this signal a one bit transfer on the command and each data line occurs 6 GND GND 7 SDIO_DATA0_X SDIO Data These signals operate in push pull mode 8 SDIO_DATA1_X SDIO Data These signals operate in push pull mode 9 SDIO_DATA2_X SDIO Data These signals operate in push pull mode CD SDIO_CD SDIO C...

Страница 40: ...d Jumper SATADOM_PWR1 determines whether the connected peripherals are SATA DOM or standard SATA Pin Pin Name DESCRIPTION 1 V5 5V Power 2 GND GND 3 GND GND 4 V12 12V Power Pin Pin Name DESCRIPTION 1 GND GND 2 SATA_X_TX Transmit Output differential pair 3 SATA_X_TX Transmit Output differential pair 4 GND GND 5 SATA_X_RX Receive Input differential pair 6 SATA_X_RX Receive Input differential pair 7 S...

Страница 41: ... on ROM 7510 modules Connector JTAG provides an interface to an external JTAG device via a standard 2 00mm pin header connector Pin Pin Name DESCRIPTION 1 V3 Power 2 V3 Power 3 JTAG_TRST Test Reset Input 4 JTAG_SRST System Reset 5 JTAG_TDI Test Data Input 6 JTAG_TDO Test Data Output 7 JTAG_TMS Test Mode Selection Input 8 NC 9 JTAG_TCK Test Clock Input 10 GND GND ...

Страница 42: ...C 15 M2_SD1_DAT1 SDIO data 16 BT_LED NC 17 M2_SD1_DAT2 SDIO data 18 GND 19 M2_SD1_DAT3 SDIO data 20 NC 21 M2_SDIO_WAKE SDIO sideband Wake 22 UART4_RXD_1V8 UART Receive Data 23 M2_SDIO_B_RST SDIO sideband GPIO pin to enable disable reset the WiFi function 32 UART4_TXD_1V8 UART Transmit Data 33 GND GND 34 UART4_CTS_1V8 UART Clear To Send 35 GND GND 36 UART4_RTS_1V8 UART Ready To Send 37 GND GND 38 N...

Страница 43: ...C 53 NC 54 W_DISABLE2 disable radio operation 55 NC 56 W_DISABLE1 disable radio operation 57 GND GND 58 NC 59 NC 60 NC 61 NC 62 NC 63 GND GND 64 NC 65 NC 66 NC 67 NC 68 NC 69 GND GND 70 NC 71 NC 72 3 3V_M2 Power 73 NC 74 3 3V_M2 Power 75 GND GND H1 NC H2 NC H3 NC H4 NC ...

Страница 44: ...ROM DB7502 User Manual 36 ...

Страница 45: ...T I2S Serial Data Output to Codec 6 I2S0_LRCK I2S Serial Data Clock from to Codec 7 I2S0_CK I2S Master Clock to Codec 8 AUDIO_MCK Master clock input 9 NC 10 GND GND 11 AUDIO_I2C_CK I2C SCL 12 MIC_BIAS Microphone bias voltage output 13 AUDIO_I2C_DAT I2C SDA 14 GND_AUD Frame GND 16 HP_R High power output driver right 17 MIC_IN MIC3 input 18 GND_AUD Frame GND 19 GND_AUD Frame GND 20 HP_L High power o...

Страница 46: ...ower Pin Pin Name DESCRIPTION 1 V3 Power 2 GND GND 3 SPI0_CS0 SPI chip select 0 Signal 4 SPI0_CK SPI clock Signal 5 SPI0_MOSI Master serial output Slave serial input signal SPI serial output data from Qseven module to the SPI device 6 SPI0_MISO Master serial input Slave serial output signal SPI serial input data from the SPI device to Qseven mod ule 8 SPI0_CS1 SPI Chip Select 1 signal ...

Страница 47: ...7 5V Power LED Pin Header PWRLED1 2 4 2 18 GPII0 Pin Header CN4 2 4 2 19 Reset Button Pin Header CN19 Pin Pin Name DESCRIPTION 1 V5 Power 2 GND GND Pin Pin Name DESCRIPTION 1 GPII0 GPII Signal 2 GND GND Pin Pin Name DESCRIPTION 1 RESET_IN Reset Signal 2 GND GND ...

Страница 48: ...The 12V or 5V supply which is available at this connector is connected to the 12V or 5V regulated power supply using a Jumper which is controlled by CN6 Pin Pin Name DESCRIPTION 1 SLEEP Sleep Button Signal 2 GND GND Pin Pin Name DESCRIPTION 1 POWER_BTN Power Button Signal 2 GND GND Pin Pin Name DESCRIPTION 1 GND GND 2 FAN_PWR 12V or 5V Power 3 FAN_TACHOIN_S fan tachometer input 4 FAN_PWM_CTL fan s...

Страница 49: ...ll battery should be used with the Battery Holder BH1 A coin cell battery can be used to provide power backup to the external RTC circuits when external power supply is not available Supported batteries CR2032 or similar coin cells Pin Pin Name DESCRIPTION 1 SMCLK SMBUS CLK 2 SMDAT SMBUS DATA 3 GND Pin Pin Name DESCRIPTION 1 BAT_RTC Power 2 GND GND ...

Страница 50: ... installation 1 Install the ROM 7510 module board to carrier board at a 30 degree angle 2 Press down the module board and make sure the 4 screw holes are aligned with the carrier board and adjust the 4 screws clockwise to fix them in place ...

Страница 51: ...Chapter 3 3 Advantech Service Advantech design in service technical support and warranty policy for evaluation kit ...

Страница 52: ...mers to easy develop their carrier board and differentiate their embedded products and applications Full Range of RISC Product Offerings Comprehensive Document Support Design Assistance Service Advantech provides check list for engineer for easy check their schematics and also review service based on customer carrier board schematics Those services are pre ventative and help to catch design errors...

Страница 53: ...uter industry for many years and found that customers usually have the following questions when implementing modu lar designs General I O design capability Although customers possess the ability for vertical integration and have enough know how and core competitiveness in the professional application field the lack of expertise and experience in general power and I O design causes many challenges ...

Страница 54: ... assess RISC modules and test peripheral hardware What s more Advantech pro vides standard software Board Support Package BSP for RISC COM so that cus tomers can define their product s specifications as well as verifying I O and performance at the same time We not only offer hardware planning and technology consulting but also software evaluation and peripheral module recommendations such as WiFi ...

Страница 55: ... for RISC platforms As a supportive role Advantech primarily helps customers solve their problems in the testing process and will give suggestions and tips as well Through an efficient verifi cation process backed by our technical support customers are able to optimize their applications with less fuss Furthermore Advantech s team can provide professional consulting services about further testing ...

Страница 56: ...d directly from ADVANTECH and the product is DOA Dead on Arrival The DOA Cross Shipment excludes any shipping damage cus tomized and or build to order products For those products which are not DOA the return fee to an authorized ADVANTECH repair facility will be at the customers expense The shipping fee for reconstructive products from ADVANTECH back to customers sites will be at ADVANTECH s expen...

Страница 57: ...It is required to contact the local repair center before offering global repair service It is recommended to send cards without accessories manuals cables etc Remove any unnecessary components from the card such as CPU DRAM and CF Card If you send all these parts back because you believe they may be part of the problem please note clearly that they are included Otherwise ADVANTECH is not r esponsi...

Страница 58: ...s another repair for the same problem ADVANTECH will do this repair free of charge However such free repairs do not apply to products which have been misused abused or subjected to unauthorized disassembly modification placed in an unsuitable physical or operating environment improperly maintained by the customer or failure caused which ADVANTECH is not responsible whether by accident or other cau...

Страница 59: ... RMA returns from ADVANTECH to customers is selected by ADVANTECH Per customer requirement other express services can be adopted such as UPS FedEx and etc The customer must bear the extra costs of such alternative shipment If you require any special arrangements please indicate this when shipping the product to us ...

Страница 60: ...ations are subject to change without notice No part of this publication may be reproduced in any form or by any means electronic photocopying recording or otherwise without prior written permis sion of the publisher All brand and product names are trademarks or registered trademarks of their respective companies Advantech Co Ltd 2017 ...

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