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ROM-DB5901 User Manual
Chapter 3
A
dvantech
Services
Integration Stage
This phase comprises HW/SW integration, application development, and peripheral
module implementation. Due to the lack of knowledge and experience on platforms,
customers need to spend a certain amount of time analyzing integration problems. In
addition, peripheral module implementation has a lot to do with driver designs on car-
rier boards, RISC platforms usually have less support for ready-made drivers on the
carrier board, therefore the customer has to learn from trial and error and finally get
the best solution with the least effort. Advantech's team has years of experience in
customer support and HW/SW development knowledge. Consequently, we can sup-
port customers with professional advice and information as well as shortening devel-
opment time and enabling more effective product integration.
Validation Stage
After customer's ES sample is completed, the next step is a series of verification
steps. In addition to verifying a product's functionality, the related test of the product's
efficiency is also an important part at this stage especially for RISC platforms.
As a supportive role, Advantech primarily helps customers solve their problems in the
testing process and will give suggestions and tips as well. Through an efficient verifi-
cation process backed by our technical support, customers are able to optimize their
applications. Advantech's team can provide professional consulting services regard-
ing further testing and equipment usage.
3.2
Contact Information
Below is the contact information for Advantech Customer Service.
You can reach our service team through the website, our technical support engineers
will provide quick responses once the form is filled out:
http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub-
ject=TeSupport
Region/Country
Contact Information
America
1-888-576-9688
Brazil
0800-770-5355
Mexico
01-800-467-2415
Europe (Toll Free)
00800-2426-8080
Singapore & SAP
65-64421000
Malaysia
1800-88-1809
Australia (Toll Free)
1300-308-531
China (Toll Free)
800-810-0345
800-810-8389
[email protected]
India (Toll Free)
1-800-425-5071
Japan (Toll Free)
0800-500-1055
Korea (Toll Free)
080-363-9494
080-363-9495
Taiwan (Toll Free)
0800-777-111
Russia (Toll Free)
8-800-555-01-50
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