Zone10e User Manual
25
Issue
Possible Cause
Possible Solution
1. Zone10e App
does not connect
to your Zone10e
system.
Your smartphone or tablet
cannot find your Zone10e
system.
Check both your
phone/tablet &
Zone10e system are
connected to the same
Wi-Fi network.
Home Wi-Fi is not set to
DHCP.
Contact your IT
professional to ensure
DHCP is enabled in your
home Wi-Fi settings.
2. Your device is
out of range of
the home Wi-Fi
system / cannot
connect.
Your Device may not connect
to your Wi-Fi network from all
rooms and all parts of your
home.
Test: You can turn off
cellular/mobile data and test
your Wi-Fi network by opening
a new web browsing session
Move the device into
the Wi-Fi range.
Smartphone/tablet is not
connected to the Wi-Fi
network
Connect your
smartphone/tablet to
your network using
instructions that came
with your device.