9 TROUBLESHOOTING GUIDE
If something goes wrong with the camera behavior, please check the following points.
Problem / Symptom
Probable cause
Remedy
Nothing as been recorded whereas a daily
schedule is programmed.
If, when the camera is powered on, the
LED “STATUS” blinks at 1 pulse/second,
the USB flash drive is not recognized or not
FAT32 formatted.
Using a computer, format the USB flash
drive as FAT32.
Use another FAT32 formatted USB stick.
Some (video or still) files have a size of 0
bytes.
The USB flash drive was full when the
camera tried to record those files.
Transfer the content of the USB flash drive
on another media and empty the USB flash
drive.
The camera does not power on when
pushing the POWER button whereas the
external battery is correctly plugged to the
camera.
The battery is discharged.
Fully charge the battery with the adapted
battery charger.
The date is reset to December 31
st
1969
each time the external battery is removed.
The internal Real-Time Clock keeper
battery is discharged.
Contact
for
maintenance.
When saving a configuration (by clicking
the Save or OK button), there is no
confirmation popup displayed.
The Javascript has not been correctly
loaded by your internet browser.
Reload the page and clean-up the cache:
[Ctrl] + [F5] for Mozilla Firefox and Google
Chrome,
[Command] + [Option] + [E] for Apple Safari
Document: ADV_UM_9022_01_v1.5 - © ADVANSEE SARL 2015, All rights reserved
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