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Service and Warranty:
Service:
If you require assistance with the installation, operation, or application of your ADS
Technologies, Inc. product there are several options available to you as described
in the technical support section of this manual. Your primary source for information
and assistance is always your computer store or computer parts dealer. If your
ADS product needs repair or replacement, contact your dealer for on-site repair
service.
The ADS Technologies technical support and customer service staff can aid in
solving many problems. Our technical support department is available to repair
any ADS Technologies product. You or your dealer must return products to our
factory for repair or warranty replacement.
Return/Replacement:
If you need to return your ADS Technologies product you should return the product
directly to the dealer or store where you purchased the product. Each individual
computer store or dealer sets product returns policies for their customers. ADS
Technologies, Inc. cannot be responsible for the actions or policies set by our
dealers. If you desire to return the product for a refund, you must get the refund
from the dealer or store you purchased the product from. If you purchased the
product directly from ADS please see the “Terms and Conditions of Sale” on the
reverse side of your sales invoice.
Returns to ADS Technologies, Inc. are for repair or warranty replacement only. If
you need to return product to ADS Technologies, Inc. for repair or replacement
you must follow these steps:
1. Call our Technical Support department at (562) 926-4338 in the USA or +353-
61-702042 in Europe to obtain a Return Merchandise Authorization (RMA) num-
ber.
2. The RMA number is valid for 30 days.
3. Ship the product to the ADS factory with the RMA number marked on the inside
and outside of the package. If there is no RMA number on the package or the
RMA number has expired, the shipment will be refused. ADS will not be liable for
lost or mis-shipped products.
4. Replacement product cannot be shipped to you until the defective product has
been
received by ADS.
5. Once the product is received at the factory it will be tested and then repaired or
replaced.
