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ADK-450 Administrator guide

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دحاو

: نفلت

1811

8888

121

: سکاف

1111

8888

121

WWW.KAVOSHPHONE.COM

[email protected]

@ADKPBX

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3.7.4 Queue

Call Queues give users (e.g. call centers) an efficient means to have their calls
answeredin the order they were received to deliver top tier customer service.

Figure 3-7-4 Queue

Figure 3-7-4a Queue Edit

Содержание ADK-450

Страница 1: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 1 86 ADK 450 PURE IP PBX Administrator guide V1 0 Version 1 0 0 15 ADK SECURITY Co Ltd...

Страница 2: ...n Procedure 9 2 2 1 Connect Drawing 9 3 WEB Interface Configuration 9 3 1 Access ADK 450 unit 9 3 2 Parameters Configuration 10 3 3 System Information 11 3 3 1 System Information 11 3 3 2 Extensions S...

Страница 3: ...es 42 3 7 PBX Inbound Call Control 43 3 7 1 Inbound Routes 43 3 7 2 Blacklist 48 3 7 3 IVR 49 3 7 4 Queue 51 3 7 5 Ring Groups 56 3 7 6 Conferences 58 3 7 7 Callback 60 3 8 PBX Advanced Settings 61 3...

Страница 4: ...5 3 10 2 Firmware update 77 3 10 3 Data backup 78 3 10 4 Data restore 78 3 10 5 Password Setting 78 3 10 6 Time Date 79 3 10 7 Factory reset 80 3 10 8 Reboot 80 3 11 Reports 80 3 11 1 CDR Report 80 3...

Страница 5: ...ction in an easy to manage fashion 1 2 Product Features Alert Firewalls Blacklist HTTPS Call Back Integrated built in packet capture tools Call Detail Records CDR Interactive Voice Response IVR Call F...

Страница 6: ...status 2 POWER On Power on Off Power off 3 WAN LAN Green LED indicates the Internet interface is in Link Yellow LED ON is indicates 100MBps Ethernet port 4 1 2 3 4 Red LED stands for FXO port Orange L...

Страница 7: ...ar view of ADK 450 Table 1 3 2 Description of Rear view Index Interface Description 1 RST Reset button to restore default IP and password or restore factory setting Hold RST button 8 seconds RUN LED b...

Страница 8: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 8 86 Figure 1 4 1 Application 2 Figure 1 4 2...

Страница 9: ...er adapter and device ADK 450 provides standard RJ45 with 10Mbps or 100Mbps interfaces 2 2 Installation Procedure 2 2 1 Connect Drawing Figure 2 2 1 Connect Drawing 3 WEB Interface Configuration ADK 4...

Страница 10: ...example the IP address is 192 168 6 91 Figure 3 1 1 WEB login interface Enter username and password and then click Login in configuration interface The default username and password are admin admin It...

Страница 11: ...Information Figure 3 3 1 system Information Table 3 3 1 System Information Parameters Description MAC Address Displays the current MAC of the gateway for example 70 B3 D5 1B 3D 02 Network Current IP a...

Страница 12: ...X 12 86 Extensions Status Description Extensions is not registered Extensions is idle Extensions is ringing Extensions is busy Extensions is hold Table 3 3 2 Extensions Status Parameters Description S...

Страница 13: ...Busy The port is in use Unavailable The port hasn t connected to the PSTN line More detail message please refer to the LED indication of front panel Table 3 3 3 Trunk Status Parameters Description St...

Страница 14: ...ice obtain IP Address automatically Static IP Address Configure the IP Address Subnet Mask and Default Gateway by manual Hostname Set the host name for ADK 450 IP Address Set the IP Address for ADK 45...

Страница 15: ...ure 3 4 1 2 WAN Configuration 3 4 2 VLAN Configuration A VLAN Virtual LAN is a logical local area network or LAN that extends beyond a single traditional LAN to a group of LAN segments given specific...

Страница 16: ...K 450 VLAN over LAN Subnet Mask Set the Subnet Mask for ADK 450 VLAN over LAN Gateway Set the Default Gateway for ADK 450 VLAN over LAN 3 4 3 ARP The ARP function is mainly used to query and add the m...

Страница 17: ...igure 3 4 3a Dynamic ARP 3 4 4 VPN Configuration A virtual private network VPN is a method of computer networking typically using the public internet that allows users to privately share information b...

Страница 18: ...can get the config package from the OpenVPN provider 2 ADK 450 works as VPN client mode only 3 4 5 DDNS Server DDNS Dynamic DNS is a method protocol network service that provides the capability for a...

Страница 19: ...your domain information dynamically You must sign up for service through dyndns org freedns afraid org www no ip com www zoneedit com 3 4 6 Static Routing ADK 450 will have more than one internet conn...

Страница 20: ...ation network portion Gateway Define which gateway ADK 450 will go through when access to the destination network Metric The cost of a route is calculated by using what are called routing metric Routi...

Страница 21: ...VOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 21 86 3 5 Trunks 3 5 1 Analog Trunks PSTN Trunks The public switched telephone network PSTN is the network of the world s public circuit switched telephone ne...

Страница 22: ...ID signaling to use It can be set to one of the following Bell_USA bell202 as used in the United States v23_UK suitable in the UK v23_Japan suitable in Japan v23 Japan pure suitable in Japan DTMF suit...

Страница 23: ...ed you must specify the local frequency Hangup Polarity Reversal Detection The call will be considered as hang up on a polarity reversal 3 5 2 IP Trunk peer to peer mode Figure 3 5 2 IP Trunk Figure 3...

Страница 24: ...ven by the SIP trunk provider The options are UDP default or TCP or TLS DTMF Mode Set default mode for sending DTMF of this trunk Default setting rfc2833 Info Shortinfo Inband Auto Qualify Send checki...

Страница 25: ...d by SIP protocol Don t change this part if it is not required User Name User name of SIP account Password Password of SIP account Authorization Name Used for SIP authentication it s the same as user...

Страница 26: ...the status of this account will be unmonitored Allow codecs ulaw alaw gsm Domain VoIP provider s server domain name Proxy Address A proxy that receives requests from a client even though it may not b...

Страница 27: ...s user e g Han Jones Call ID The Caller ID CID string will be used when this user calls another internal user Outbound CID Overrides the caller ID when dialing out a trunk Any setting here will overri...

Страница 28: ...mail Password for this extension e g 601 Email Address This option defines whether or not voicemails Fax is sent to the Email address as an attachment Note Please ensure that all voicemail settings ar...

Страница 29: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 29 86 Figure 3 6 1d Fxs Extensions Edit...

Страница 30: ...it can be changed under Feature Codes General Call Pickup Spy Settings ADK 450 allows extension to monitor barge in other conversation Once this feature is enabled the extension has the ability to mo...

Страница 31: ...1 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 31 86 VoIP Extensions A VoIP extension is a SIP IAX Account that allows an IP Phone or an IP soft phone client to register on ADK 450 We can click Add...

Страница 32: ...mber The numbered extension e g 100 that will be associated with this particular User Phone Display Name A character based name for this user e g Han Jones Caller ID The Caller ID will be used when th...

Страница 33: ...DP default or TCP or TLS Enable SRTP Enable extension for SRTP RTP Encryption DTMF Mode RFC2833 Info Short Info Inband Auto Qualify Send check alive packets to IP phones NAT This setting should be use...

Страница 34: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 34 86...

Страница 35: ...21 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 35 86 3 6 2 Feature Codes There are many feature codes available in ADK 450 which allow users to dial from extension side to realize th...

Страница 36: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 36 86 3 6 3 Speed dial...

Страница 37: ...umber The speed dial number Destination Number The number you want to call E g the source number is 33 The destination number is 5528369 The prefix number is 90 You can use an extension with any type...

Страница 38: ...2 If the dial patterns are the same in several routes ADK 450 will choose the available routes from top to the last one 3 When you have created a new extension please edit the outbound route so that...

Страница 39: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 39 86 Figure 3 6 4b Outbound Routes Edit...

Страница 40: ...be used during this office hour and can t be used in non office hours Dial Pattern Outbound calls that match this dial pattern will use this outbound route There are a number of dial pattern characte...

Страница 41: ...call is placed Prepend These digits will be prepended to the phone number before the call is placed For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit dialin...

Страница 42: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 42 86 3 6 6 General Preferences Figure 3 6 6 General Preferences...

Страница 43: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 43 86 3 7 PBX Inbound Call Control 3 7 1 Inbound Routes...

Страница 44: ...ensions during office hours or outside office hours Figure 3 7 1 Inbound Routes There is a default inbound route for all the trunks and set IVR as the destination you can edit it or create a new one f...

Страница 45: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 45 86...

Страница 46: ...hone number Example 2 1NXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number Extension Define the extension for DID number This field is only va...

Страница 47: ...Hours Mode Optional office hours mode to be used for this route None Disable office hours for this route Gloal office hours It is configured through general preferences Specific office hours Use the s...

Страница 48: ...to route the incoming calls during non office hours 4 Holidays Settings Define where the calls will be routed during Holidays Holiday Mode Select which defined Holiday to use None Disable holiday for...

Страница 49: ...an IVR recording and route the caller to the requested destination for example Welcome to XX company for sales press 1 for technical support press 2 for operator press 0 etc The system will transfer...

Страница 50: ...IVR Announcement Greeting to be playd on entry to the IVR Enable Direct Dial Allow the caller to dial other extensions number directly Timeout The number of times that the selected IVR prompt will be...

Страница 51: ...KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 51 86 3 7 4 Queue Call Queues give users e g call centers an efficient means to have their calls answeredin the order they were received to deliver top tie...

Страница 52: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 52 86...

Страница 53: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 53 86...

Страница 54: ...ts to enter a password before they can log in to this queue Queue Max Caller Time The maximum number of seconds a caller can wait in a queue before being pulled out 0 for unlimited Queue Agent Timeout...

Страница 55: ...The number of seconds we wait before trying all the phones again Wrap up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call The def...

Страница 56: ...o announce a prompt to the caller Events If a caller presses the key while waiting in the queue this setting selects which action should process the key press Fail over destination Define the failover...

Страница 57: ...oup e g Sales Ring Group Name is a label to help you identify this group in the group list Ring Strategy This option sets the Ringing Strategy for this Group The options are as follows 1 Ring All Simu...

Страница 58: ...ing it into the Selected box Destination If No Answer When all members on this group fail to answer the call system will handle the call according to the selected destination CID name prefix You can o...

Страница 59: ...W KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 59 86 Conference Number This is the number dialed to reach this Conference Room User PIN Set a PIN that must be entered in order to access this conference...

Страница 60: ...up the call A can dial the number he wants to call ADK 450 will call the number with its outbound route Notes 1 If you d like to use callback feature please make sure it s enabled on the inbound route...

Страница 61: ...KPBX 61 86 3 8 PBX Advanced Settings 3 8 1 SIP settings This is the SIP settings in ADK 450 including General settings NAT Codecs Qos Response code and Advanced settings This section describes how to...

Страница 62: ...abled for security Allowoverlap Disable overlap dialing support Default is yes Pedantic Enable pedantic parameter Default no Always authreject If enabled when ADK 450 rejects Register or Invite packet...

Страница 63: ...tions already INUSE get send RINGING when another call is sent Notifyhold Notify subscriptions on HOLD state default no Session timers Enable session timer mode default yes If you found the call is cu...

Страница 64: ...r packet routing STUN Address The STUN server allows clients to find out their public address the type of NAT they are behind and the internet side port associated by the NAT with a particular local p...

Страница 65: ...e SIP SDP headers and reply to the sender s IP address port No Use NAT mode only according to RFC3581 Never Never attempt NAT mode or RFC3581 support Route Use NAT but do not include report in headers...

Страница 66: ...of voice packets over a network or the Internet More information about codec you can refer to this page http en wikipedia org wiki List_of_codecs Figure 3 8 1 4 codecs If you want to use codec G729 we...

Страница 67: ...registrations Default is 4569 Bandwidth Low medium high with this option you can control which codec to be used Max Registration Time Maximum duration in seconds of an IAX2 registration Default is 130...

Страница 68: ...d routes PIN User and DISA Figure 3 8 3 PIN sets Figure 3 8 3a PIN Set Edit PIN Set Name A character based name for this PIN list e g testPIN Record in CDR If set yes the PIN code will be displayed in...

Страница 69: ...tached to the telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter a PIN number followed by the pound sign...

Страница 70: ...between each digit when the user is dialing an extension number The default is 5 seconds Allow Outbound Routes Used to set the outbound routes that can be accessed from this DISA 3 8 5 Paging and Inte...

Страница 71: ...users in the group to talk and be heard by all Force if busy If selected will not check if the device is in use before paging it This means conversations can be interrupted by a page depending on how...

Страница 72: ...esired file name on the popup window and choose an extension to call for recording such as vp500 3 Click Record The selected extension will ring and you can pick up the phone to start recording 2 Uplo...

Страница 73: ...sic on Hold Figure 3 9 2a Music on Hold Edit The administrator can upload on hold music as follows 1 Click Browse to choose the desired audio file 2 Click Upload to upload the selected file Note The f...

Страница 74: ...il settings and SMTP settings which is used for voicemail to email Figure 3 9 3 Voicemail Setting Max of Messages per Folder Set the maximum number of messages that can be stored in a single voicemail...

Страница 75: ...re save it No by default Play CID Say the called ID information before the message Play envelope Turn on off envelope playback before message playback Say Duration Turn on off the duration information...

Страница 76: ...ADK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 76 86 Figure 3 10 1a Firewall Rules Edit Add Figure 3 10 1b Firewall Defence Edit Add...

Страница 77: ...ress and firmware file location then click start to update the firmware Notes 1 If enabled Reset configuration to Factory Defaults System will restore to factory default settings 2 When update the fir...

Страница 78: ...r any reason or to clone a unit with the configuration of another unit The configuration backup configurations are in txt format Please note that you can use a backup file from an older firmware versi...

Страница 79: ...tched variable latency data networks User need to fill the NTP Server Address and select Time Zone Figure 3 10 6 Time Date parameter Table 3 10 6 Time Date parameter Parameters Description Time zone Y...

Страница 80: ...eset to Factory Defaults Click this button to reset Factory Default settings 3 10 8 Reboot Figure 3 10 8 Reboot Warning Rebooting the system will terminate all active calls 3 11 Reports 3 11 1 CDR Rep...

Страница 81: ...tablished successful Canceled the call was canceled by calling party No Carrier the call was rejected by mobile network Not Answered no body to answer the call Busy user busy Duration Call duration of...

Страница 82: ...ONE COM AMIR KAVOSHPHONE COM ADKPBX 82 86 3 11 3 Firewall logs Figure 3 11 3 Firewall logs 3 12 System tools 3 12 1 SMTP Setting To send the SMS or system alert to email address please configure the E...

Страница 83: ...an SMTP server that the ADK 450 will connect to in order to send voice mail messages via email i e mail yourcompany com SSL If the server of sending email needs to authenticate the sender you need to...

Страница 84: ...DK 450 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 84 86 3 12 3 Tracert Figure 3 12 3 Tracert 3 12 4 Packet Capture Figure 3 12 4 Packet Capture...

Страница 85: ...2 5 Text to wav 3 12 6 Certificates ADK 450 can support TLS trunk Before you register TLS trunk to ADK 450 you should upload certificates first Figure 3 12 6 Certificates Trusted Certificate This cert...

Страница 86: ...OM AMIR KAVOSHPHONE COM ADKPBX 86 86 Gateway Certificate This certificate is server certificate No matter selecting TLS Verify Client as Yes or NO you should upload this certificate to ADK 450 If IPPB...

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