ADJ Products, LLC - www.adj.com - FREQ Matrix Quad Instruction Manual Page 19
FREQ Matrix Quad Warranty
MANUFACTURER’S LIMITED WARRANTY
A. ADJ Products, LLC hereby warrants, to the original purchaser, ADJ Products, LLC products
to be free of manufacturing defects in material and workmanship for a prescribed period from
the date of purchase (see specific warranty period on reverse). This warranty shall be valid only if the
product is purchased within the United States of America, including possessions and
territories. It is the owner’s responsibility to establish the date and place of purchase by acceptable
evidence, at the time service is sought.
B. For warranty service you must obtain a Return Authorization number (RA#) before sending back the
product–please contact ADJ Products, LLC Service Department at 800-322-6337. Send the product
only to the ADJ Products, LLC factory. All shipping charges must be pre-paid. If the requested repairs or
service (including parts replacement) are within the terms of this warranty, ADJ Products, LLC will pay
return shipping charges only to a designated point within the United States. If the entire instrument is
sent, it must be shipped in it’s original package. No accessories should be shipped with the product. If
any accessories are shipped with the product, ADJ Products, LLC shall have no liability whatsoever for
loss of or damage to any such accessories, nor for the safe return thereof.
C. This warranty is void if the serial number has been altered or removed; if the product is modified in any
manner which ADJ Products, LLC concludes, after inspection, affects the reliability of the product; if the
product has been repaired or serviced by anyone other than the ADJ Products, LLC factory unless prior
written authorization was issued to purchaser by ADJ Products, LLC; if the product is damaged because
not properly maintained as set forth in the instruction manual.
D. This is not a service contract, and this warranty does not include maintnance, cleaning or periodic check
up. During the period specified above, ADJ Products, LLC will replace defective parts at its expense
with new or refurbished parts, and will absorb all expenses for warranty service and repair labor by
reason of defects in material or workmanship. The sole responsibility of ADJ Products, LLC under this
warranty shall be limited to the repair of the product, or replacement thereof, including parts, at the sole
discretion of ADJ Products, LLC. All products covered by this warranty were manufactured after August
15, 2012, and bear indentifying marks to that effect.
E. ADJ Products, LLC reserves the right to make changes in design and/or improvements upon its products
without any obligation to include these changes in any products theretofore manufactured.
No warranty, whether expressed or implied, is given or made with respect to any accessory supplied with
products described above. Except to the extent prohibited by applicable law, all implied warranties made
by ADJ Products, LLC in connection with this product, including warranties of merchantability or fitness,
are limited in duration to the warranty period set forth above. And no warranties, whether expressed or
implied, including warranties of merchantability or fitness, shall apply to this product after said period
has expired. The consumer’s and/or Dealer’s sole remedy shall be such repair or replacement as is
expressly provided above; and under no circumstances shall ADJ Products, LLC be liable for any loss or
damage, direct or consequential, arising out of the use of, or inability to use, this product.
This warranty is the only written warranty applicable to ADJ Products, LLC Products and
supersedes all prior warranties and written descriptions of warranty terms and conditions heretofore
published.
MANUFACTURER’S LIMITED WARRANTY PERIODS:
• Lighting Products = 1-year (365 days) Limited Warranty (Such as: Special Effect Lighting, Intelligent
Lighting, UV lighting, Strobes, Fog Machines, Bubble Machines, Mirror Balls, Par Cans, Trussing,
Lighting Stands etc. excluding LED, Laser Products and lamps)
• Laser Products = 90-Day Limited Warranty
• L.E.D. Products = 2-year (730 days) Limited Warranty (excluding motors, PCB boards, and power
supplies, which have a 1-year (365 day Limited Warranty) and batteries which have a 180 day
limited warranty). Only the L.E.D.s carry a 3-year warranty
ADJ Products, LLC - www.adj.com - FREQ Matrix Quad Instruction Manual Page 18
FREQ Matrix Quad Cleaning
Due to fog residue, smoke, and dust cleaning the internal and exter-
nal optical lenses must be carried out periodically to optimize light
output.
1. Use a soft cloth to wipe down the outside casing.
Cleaning frequency depends on the environment in which the fixture
operates (i.e. smoke, fog residue, dust, dew).
Listed below are a few common problems the user may encounter,
with solutions.
Unit not responding to DMX:
1. Check that the DMX cables are connected properly and are
wired correctly (pin 3 is “hot”; on some other DMX devices
pin 2 may be ‘hot’). Also, check that all cables are connected
to the right connectors; it does matter which way the inputs
and outputs are connected.
Unit does not respond to sound:
1. Quiet or high pitched sounds will not activate the unit.
If problems are not resolved; Contact ADJ Products, LLC for service.
1-800-322-6337
FREQ Matrix Quad Trouble Shooting
FREQ Matrix Quad Fuse Replacement
With this feature you can connect the fixtures to one another
using the IEC input and output sockets. The quantity that can be
connected is 2 fixtures maximum. After 2 fixtures you will need to
use a new power outlet. They must be the same fixtures. DO NOT
mix fixtures.
FREQ Matrix Quad Power Cord Daisy Chain
Locate and remove the unit’s power cord. Once the cord has been
removed located the fuse holder located inside the power socket.
Insert a flat-head screw driver into the power socket and gently pry out
the fuse holder. Remove the bad fuse and replace with a new one. The
fuse holder has a built-in socket for a spare fuse be sure not to confuse
the spare fuse with active fuse.
