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Further information

This.chapter.contains.a.variety.of.information,.including.the.following:

•. Getting.assistance.-.see.below
•. Troubleshooting.-.see.right
•. Appendices

•. Appendix.1.-.

Configuration menus

•. Appendix.2.-.

Configuration pages via viewer

•. Appendix.3.-.

VNC viewer connection options

•. Appendix.4.-.

VNC viewer window options

•. Appendix.5.-.

Browser viewer options

•. Appendix.6.-.

Addresses, masks and ports

•. Appendix.7.-.

Cable specifications

•. Appendix.8.-.

Hotkey sequence codes

•. Appendix.9.-.

Supported video modes

•.

Safety information

•.

Warranty

•

End user licence agreement

•.

Radio frequency energy statements

Getting assistance

If.you.are.still.experiencing.problems.after.checking.the.list.of.solutions.in.the.
Troubleshooting.section.then.we.provide.a.number.of.other.solutions:

•.

Adder Technology website

.–.

www.adder.com

. Check.the.Support.section.of.our.website.for.the.latest.solutions.and.driver.

files.

•.

.–.

[email protected]

•.

Fax

in.the.UK:.

0 00

. .

in.the.US:.

•.

Phone

in.the.UK:.

0 00

. .

in.the.US:.

Troubleshooting

Global network users are unable to contact the AdderView CATxIP 000

•. Check.that.the.correct.address.is.being.used.by.the.remote.users.
•. Check.the.

network settings

..Check.that.the.users.network.address.has.not.

been.excluded.in.the.

IP access control section

•. If.the.AdderView.CATxIP.1000.is.situated.behind.a.firewall,.check.that.

the.relevant.ports.are.being.allowed.

through the firewall

.and.are.being.

correctly.routed.

•. Check.the.

front panel indicators

,.the.LNK.indicator.should.be.on..If.the.

network.link.is.a.100Mbps.connection,.the.100.indicator.should.also.be.on.

The remote cursor is not correctly responding to my mouse movements

•.

Recalibrate the mouse

..When.doing.so,.ensure.that.the.host.system.does.

not.have.mouse.cursor.trails.enabled.and.that.the.top.left.corner.of.the.
screen.is.clear.of.application.windows.

When logging on using VNC viewer, I cannot enter a username

•. Either,.the.VNC.viewer.is.an.old.version.(

download a new one

).or.only.the.

admin.user.has.been.configured.on.the.AdderView.CATxIP.1000..

Содержание AdderView CATxIP 1000

Страница 1: ...LOC REM VNC 100 LNK PWR www adder com AdderView CATxIP 1000 User Guide...

Страница 2: ...computers in a cascade 16 Using cascaded computers 16 Multiple video head connections 17 Remote switching control 18 Configuration Overall initial configuration 19 Initial configuration 20 Main menu...

Страница 3: ...de shared private 44 Power switching 44 Controls 45 If you need to enter a port number 49 Viewer encryption settings 49 Supported web browsers 49 Further information Getting assistance 50 Troubleshoot...

Страница 4: ...Net masks the binary explanation 80 Calculating the mask for IP access control 81 Ports 82 Security issues with ports 82 Appendix 7 Cable and connector specifications 83 AdderView CATxIP 1000 to power...

Страница 5: ...access to a computer from anywhere via an IP network internet connection using a Real VNC client application Each AdderView CATxIP 1000 is even able to provide the VNC application to each global user...

Страница 6: ...port Connect a USB keyboard and mouse plus a video monitor to these connectors These allow you to perform the initial configuration of the AdderView CATxIP 1000 Additionally you can use these to local...

Страница 7: ...S2 PS 2 style with audio Connectors Analog video PS 2 style keyboard PS 2 style mouse and 3 5mm audio jack Part number CATX PS2A USB Connectors Analog video and USB keyboard mouse Part number CATX USB...

Страница 8: ...four screws extend the size of the AdderView CATxIP 1000 so that it fills the full width of a 1U rack slot INDOOR USE ONLY 2 1 6 5 ECTIONS 5V 2 0A 16 15 14 13 OPTIONS INDOOR USE ONLY 5V 2 0A 4 12 3 11...

Страница 9: ...on Global user page 10 Local user page 9 Power in page 12 Computer power control switching page 13 Computer system via CAM page 11 Connections do not need to be carried out in the order given within t...

Страница 10: ...the local user port 1 Position a suitable video monitor keyboard and mouse in the vicinity of the AdderView CATxIP 1000 unit such that their cables will easily reach 2 Attach the video monitor keyboar...

Страница 11: ...ase refer to Networking issues within the Configuration chapter for more details IMPORTANT When an AdderView CATxIP 1000 is accessible from the public Internet or dial up connection you must ensure th...

Страница 12: ...unit The maximum length of the cable can be up to 10 metres 32 feet however bear in mind that the overall distance between a remote user and any computer must not exceed 300 metres 980 feet 4 Attach t...

Страница 13: ...power supply generate heat when in operation and will become warm to the touch Do not enclose them or place them locations where air cannot circulate to cool the equipment Do not operate the equipmen...

Страница 14: ...cted to the power inputs of each computer system and the power switch box es are then connected to a mains power supply IMPORTANT Power switching devices have a maximum current rating It is essential...

Страница 15: ...tuated at either level within that cascade tree Note It is not possible to cascade two AdderView CATxIP 1000 units together because they do not have a Remote User Port on their front panels The lower...

Страница 16: ...must be no crossover connections within the cable The cascade link cables can be up to 50m 160 feet in length Also ensure that the total length from the top AdderView CATx 1000 to any CAM does not ex...

Страница 17: ...r marked in red requires a longer address 1203 as it is situated at cascade level 2 compared to the blue computer at the top level with its two digit port number The first time that you make a connect...

Страница 18: ...nnel if it receives the same command on its serial interface Consequently by linking the serial interfaces a master unit may be made to automatically switch one or more slave units as shown in the dia...

Страница 19: ...ending device Note You must ensure that the AdderView CATxIP 1000 unit has it Options serial ports set to Sync Units This setting together with the baud rate selection can be made either via the local...

Страница 20: ...ccess privileges 2 Create an ADMIN administration password All AdderView CATxIP 1000 units have a fixed user account that cannot be deleted or renamed called ADMIN This user account is the only one th...

Страница 21: ...an existing setup within the network See Networking issues for more details Option port serial details These two items control the use of the OPTIONS port on the rear panel of the unit The port can e...

Страница 22: ...ctions in this guide Security Note If the security option has been enabled you will be asked for a valid user name and password before the main menu can be displayed IMPORTANT When supplied AdderView...

Страница 23: ...olour will remain red until sufficient characters have been entered to form a reasonably robust password 6 Once the password has been entered you can navigate away from the menu page and it will be au...

Страница 24: ...ult settings 1 Remove power from the AdderView CATxIP 1000 unit 2 Press and hold the reset button on the front panel requires paper clip or similar 3 Apply power and after a couple of seconds release...

Страница 25: ...ges to be denied access to the AdderView CATxIP 1000 If set incorrectly it is possible to exclude all network users and so this option provides an emergency recovery point To clear IP access control 1...

Страница 26: ...alter the details concerning the OPTIONS serial port Host Configuration Allows you to configure user access hot key switching and power control codes for the connected host systems Logging and Status...

Страница 27: ...t enforce encryption unless a viewer specifically requests it If a viewer has its Let server choose setting then an un encrypted link will be set up Prefer on This setting generally enforces encryptio...

Страница 28: ...ial problems can be in clashes with firewall configurations For this reason the AdderView CATxIP 1000 is designed to be intelligent flexible and secure With the minimum of effort it can reside either...

Страница 29: ...ill need to specify the port address as well as the IP address For instance if you set the HTTP port to 8000 and the IP address is 192 168 47 10 then browser users will need to enter http 192 168 47 1...

Страница 30: ...k configuration screen where the new IP address and network mask should be displayed DNS addressing As with any other network device you can arrange for your AdderView CATxIP 1000 to be accessible usi...

Страница 31: ...By global configuration page Reserve the admin password for administration use only and use a non admin user profile for day to day access Use the latest Secure VNC viewer this has more in built secur...

Страница 32: ...or the EPS S8 power switch other power switches may require different settings Please refer to your power switch documentation for details about codes required by other power switches The structure of...

Страница 33: ...ich portion of the AdderView CATx IP that you wish to upgrade Tick the Main option to upgrade the AdderView CATxIP 1000 unit itself Tick one or more of the CAM options to include them in the upgrade p...

Страница 34: ...ser access via IP network link LOC REM VNC 100 LNK PWR The front panel indicators Indicators LOC Keyboard or mouse data are being received from the local console REM Keyboard or mouse data are being r...

Страница 35: ...key and press the second repeat this procedure until all of the port address numerals have been entered then release and Note The numbers on your keyboard s numeric keypad are not valid use only the n...

Страница 36: ...To select a computer using the Select Host menu 1 Display the Select Host menu in one of two ways By simultaneously pressing and then releasing or By pressing the middle and right buttons of a three...

Страница 37: ...elps to prevent unauthorised access to some or all connected computers If the security option has been selected by your administrator then you will be asked to enter a User Name and Password when you...

Страница 38: ...r banner option that indicates which computer port you are currently viewing The banner is usually displayed at the top of the screen using white lettering and transparent background You can Move the...

Страница 39: ...third state where the dot turns Blue A blue dot against a host entry indicates that an inconsistency relating specifically to cascaded hosts The problem can occur for two main reasons either A cascade...

Страница 40: ...viewer and a network internet link There are two types of viewer a standalone VNC veiwer or a VNC Java application used within a standard web browser Select the required viewer LOCAL USER GLOBAL USER...

Страница 41: ...ut then only admin user account is currently defined and only a password is required Options button Provides a range of viewer and connection settings MORE Enter the AdderView CATxIP 1000 address here...

Страница 42: ...0 address will be shown here Options button Provides a range of viewer and connection settings MORE 5 Make any necessary option encryption changes and click the OK button to proceed Depending on the o...

Страница 43: ...do I navigate around a larger screen If the screen that you are viewing has a larger resolution than your viewing window you will need to scroll around to see all items The viewer window allows you to...

Страница 44: ...isted by their entry number or alphabetically See Appendix 2 Host configuration for details about programming new hosts into the AdderView CATxIP 1000 admin user status required Configure This option...

Страница 45: ...o decrease unnecessary video information being sent across the link thus improving overall performance Once this has been done providing you use the Hosts button to switch between host computers the v...

Страница 46: ...on escape sequences see Advanced unit configuration for details The single mouse mode does not require calibration Resync Mouse This option has the same effect as the button on the menu bar and re syn...

Страница 47: ...s means wait 250ms note if a number immediately follows the asterisk then the delay will equal the number in milliseconds It is automatically assumed that all keys specified will be released at the en...

Страница 48: ...rmine the optimum settings for all items Note Before using the Calibrate All option if possible remove on screen display OSD elements generated by the AdderView CATxIP 1000 such as a host name label o...

Страница 49: ...m may exhibit temporary artifacts as the large image moves Tile Width and Height Determines the size of the sample areas into which the source video screen is divided for examination purposes Smaller...

Страница 50: ...her offer four encryption options The resulting actions of certain options depend upon how the AdderView CATxIP 1000 to which you are connecting is configured Always on This setting will ensure that t...

Страница 51: ...1954 780081 in the US 1 888 275 1117 Phone in the UK 01954 780044 in the US 1 888 932 3337 Troubleshooting Global network users are unable to contact the AdderView CATxIP 1000 Check that the correct a...

Страница 52: ...right buttons of a three button mouse If you are not already logged in do so now What to do if the ADMIN password has been forgotten 2 Press to display the Main Menu 3 Use the following keys and to hi...

Страница 53: ...ing strings have been registered for the currently selected host For more details see power switching connections configuration or operation via menu Switch Computer ON Select this option to power on...

Страница 54: ...colour of the reminder banner The Blue Trans Pink Trans and White Trans use a transparent background Screen Saver Settings Blank Moving Logo You can select the type of screen saver If you select BLAN...

Страница 55: ...re good overall system efficiency Mouse Switching Settings Enabled Disabled The computer channel can be switched using a three button mouse or IntelliMouse Pressing the central button or wheel button...

Страница 56: ...ll access to all the connected computers and full administration rights With security enabled users are required to log in to the AdderView CATxIP 1000 Each user is allocated access rights to computer...

Страница 57: ...to the Admin user the configuration section menu allows you to determine settings that relate directly to the global IP user aspects of the unit Unit Configuration IP admin password encryption setting...

Страница 58: ...rhead of roughly 10 but is highly secure against third party intrusion Hardware Indicates the version of the internal circuitry Firmware Indicates the version of the internal software Keybd Layout Use...

Страница 59: ...uration press Net Mask Also often called the subnet mask this value is used alongside the IP address to help define a smaller collection or subnet of devices on a network In this way a distinction is...

Страница 60: ...ion of two AdderView CATxIP 1000 units Options Baud Settings 1200 2400 4800 9600 19200 38400 57600 115200 This option determines the speed of the RS232 serial OPTIONS port The other communication sett...

Страница 61: ...the admin user 2 Press hotkeys can change 3 Press to show the Main Menu 4 Select Configuration and press 5 Select Reset Configuration and press To reset the AdderView CATxIP 1000 configuration 1 From...

Страница 62: ...he AdderView CATxIP 1000 unit and login as the admin user 2 Once logged in click the Configure button in the top right corner of the window Logged on users Indicates the current users irrespective of...

Страница 63: ...words are case sensitive and can include certain keyboard symbols The password can be between 1 and 16 characters in length It is important to note however that the password background remains shaded...

Страница 64: ...light performance overhead of roughly 10 but is highly secure against third party intrusion Advanced Unit Configuration Hardware Version Indicates the version of the electronic circuitry within the Ad...

Страница 65: ...the disabled option is selected the remote users will need to manually refresh the screen Note When a low connection speed is detected the background refresh is automatically disabled regardless of th...

Страница 66: ...1 and 12 The day d must be between 0 Sunday and 6 The week w must be between 1 and 5 week 1 is the first week in which day d occurs and week 5 specifies the last d day in the month The time fields spe...

Страница 67: ...e subnet mask this value is used alongside the IP address to help define a smaller collection or subnet of devices on a network In this way a distinction is made between locally connected devices and...

Страница 68: ...are listed higher in the list than any denied addresses Take care not to invoke any deny access settings that would exclude valid users 1 In the access control list click on the entry to be moved 2 Cl...

Страница 69: ...ort at the rear of the unit will be used for connection to power control switches or to synchronise the operation of two AdderView CATxIP 1000 units Baud Rate This option determines the speed of the R...

Страница 70: ...o allow all users or a list of users separated by commas e g admin nigel preben steve Hotkey KVM Port Declare the numeric sequence that is pressed together with the hotkeys usually Ctrl Alt to select...

Страница 71: ...he clipboard 2 In a text application i e Word WordPad Notepad press Ctrl and V or right mouse click and Paste Date and time the event occurred Type of event user name and access method or remote IP ad...

Страница 72: ...the IP address of the LDAP server that holds the required directory service Host Port The standard port address for LDAP links is 389 and this should not need to be changed unless special circumstance...

Страница 73: ...you to select the most appropriate colour level for the speed of the connection to the AdderView CATxIP 1000 Where the connection speed is slow or inconsistent there will be a necessary compromise be...

Страница 74: ...in the logging and status section Rate limit mouse move events When ticked this feature reduces the mouse movement information that is sent to the AdderView CATxIP 1000 and host system This is useful...

Страница 75: ...changes to the options given here and wish to retain them for successive connection sessions you must save the changes To do this change to the Load Save tab and click the Save button within the Defa...

Страница 76: ...e Width and Height settings in the adjacent fields A drop box to the right of the fields allows you to define the image size by percentage or by pixels as required Preserve Aspect Ratio When ticked ma...

Страница 77: ...ssued to you If an existing AdderView CATxIP 1000 is fully reconfigured then it will need to issued with a new identity In this case the previous identity listed in this tab should be removed so that...

Страница 78: ...8 Send Ctrl Alt Del Sends the selected keypress es to the AdderView CATxIP 1000 and host computer This is necessary because certain keys and key combinations are trapped by the VNC viewer Refresh Scre...

Страница 79: ...ard When ticked the viewer will not send keyboard or mouse information to the AdderView CATxIP 1000 or host computer Accept clipboard from server This feature is restricted to software server versions...

Страница 80: ...ven in the IP address section in order to use the telephone system efficiently it is vital for you to know your location relative to the person you are calling In this way you avoid dialling unnecessa...

Страница 81: ...hat the local part of the address is formed by only the last four bits If you use the diagram from the previous example and insert the new net mask it will have the following effect on the final resul...

Страница 82: ...omes a little clearer The above mask has the form 11111111 11111111 11111111 11100000 Ignoring the initial three octets the final six zeroes of the mask would ensure that the 32 addresses from 64 0100...

Страница 83: ...or web browser to make contact with your AdderView CATxIP 1000 it is necessary for the firewall to allow communication through a particular numbered port to occur One specific function of firewalls i...

Страница 84: ...2 serial options port cable 9pin D type female 9pin D type male Multi head synchronisation cable MASTER end 9pin D type male SLAVE end 9pin D type male MASTER end 9pin D type male SLAVE1 end 9pin D ty...

Страница 85: ...ings means press down the key that follows means release the key that follows means press down and release the key that follows means wait 250ms note if a number immediately follows the asterisk then...

Страница 86: ...stem screens Half width screens can be expanded to normal width using the scaling features of the viewer vesa 720 x 400 85Hz vesa 640 x 480 60Hz vesa 640 x 480 72Hz vesa 640 x 480 75Hz vesa 640 x 480...

Страница 87: ...itches with AdderView CATxIP 1000 Follow the manufacturer s instructions when setting up and using power switching products Always ensure that the total ampere rating of the devices plugged into the p...

Страница 88: ...NT OF THIRD PARTY RIGHTS AND FITNESS FOR PARTICULAR PURPOSE 4 Limitation on Liability UNDER NO CIRCUMSTANCES SHALL REALVNC BE LIABLE FOR ANY CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES WHATSOEVER INC...

Страница 89: ...e equipment and the receiver c Connect the equipment to an outlet on a circuit different from that to which the receiver is connected d Consult the supplier or an experienced radio TV technician for h...

Страница 90: ...r Way Bar Hill Cambridge CB23 8SQ United Kingdom Tel 44 0 1954 780044 Fax 44 0 1954 780081 Adder Corporation 29 Water Street Newburyport MA 01950 United States of America Tel 1 888 932 3337 Fax 1 888...

Страница 91: ...1 global user 11 host computer 9 keyboard 9 local user 9 multiple video head 17 network port 10 power control 13 power supply 12 Connector specifications 83 Control menus 42 Controls viewer options 45...

Страница 92: ...ation 69 logging and status 70 network configuration 66 serial port configuration 68 setting IP access control 67 unit configuration 63 user accounts 62 Reset configuration 60 Resync mouse 45 RJ9 conn...

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