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Fault Isolation
SCP-PRL784-022-03H
16
January 6, 2003
PG-Plus PRL-784
S
UBSCRIBER
R
EPORTED
F
AULTS
At the CO, you can use the Craft interface to initiate a SDT to determine the cause of any of the following
problems. The SDT test performs Hazardous Potential, Foreign Voltage, Resistive Faults, Receiver Off-Hook, and
Ringers Tests. At the customer site, the following sections provide procedures for isolating faults, based on
subscriber reports.
No dialtone,
can not dial
•
Short-circuit or open-circuit
•
faulty COLU or RT
1
At the CO using the Craft screen, select TEST option, and view the test results.
The tests run are for Hazardous Potential, Foreign Voltage, Resistive Fault, and
CPE Termination.
2
At the RT, lift the subscriber pair at the RT by opening the RJ-11 connector on the
Integrated Protector Module. If dialtone is present at the RT and calls can be
placed, the fault is in the subscriber side. Check for shorts or opens towards the
subscriber or on the customer premise.
3
If dialtone is not present with the RJ-11 test connector lifted, lift the jumper in the
CO between the CO switch and the COTS. If dialtone is present at the switch,
replace the COLU.
4
If after replacing the COLU the dialtone is still not present, the fault is in the RT.
Replace the RT.
Phone does
not ring
•
high-resistance short on subscriber drop (REN load exceeded, see Specification table)
•
faulty RT or COLU
1
At the CO, using the Craft interface, go to the COLU Main Screen to verify the
correct operation of the COLU. If you cannot view the COLU Main Screen, a
communication error exists indicating a faulty COLU. Remove and re-insert the
COLU.
2
Go to the Test option, and select the desired circuit to test.
3
View the SDT results. Refer to the Test Submenu section for specific results.
4
At the RT, check for ringing at the RT with the RJ-11 test jack open. If ringing is
not present, check for ringing on another line terminated on the same RT. If
ringing is present on other lines, check for high-resistance shorts on the subscriber
drop. If no high resistance shorts, replace the RT.
5
If ringing is not present on another circuit terminated on the RT, lift the jumper
between the CO switch and the COTS. If ringing is present, replace the COLU. If
ringing is not present, the fault is in the switch.