SCP-FRE765-041-03H
Technical Support
FRE-765 List 4A
January 6, 2003
15
P
RODUCT
S
UPPORT
T
ECHNICAL
S
UPPORT
Technical Assistance is available 24 hours a day, 7 days a week by the contacting Customer Service Engineering
group at:
L
IMITED
W
ARRANTY
Product warranty is determined by your service agreement. Refer to the ADC Warranty/Software Handbook for
additional information, or contact your sales representative or Customer Service for details.
R
ETURNS
To return equipment to ADC:
1
Locate the number of the purchase order under which the equipment was purchased. To obtain a return
authorization number, you need to provide the original purchase order number to ADC’s Return Material
Authorization (RMA) Department.
2
Call or write ADC’s RMA Department to ask for an RMA number and any additional instructions. Use the
telephone number, fax number or email address listed below:
•
Telephone: 800.366.3891
•
Email Address: [email protected]
3
Include the following information, in writing, along with the equipment you are returning:
•
Company name and address.
•
Contact name and telephone number.
•
The shipping address to which ADC should return the repaired equipment.
•
The original purchase order number.
•
A description of the equipment that includes the model and part number of each unit being returned, as
well as the number of units that you are returning.
•
The reason for the return. For example:
–
The equipment needs an ECO/ECN upgrade.
–
The equipment is defective.
Telephone:
800.366.3891
The 800 telephone support line is toll-free in the U.S. and Canada.
Email:
Knowledge
Base:
http://adc.com/Knowledge_Base/index.jsp
Web:
www.adc.com
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