9
Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this
document first—you will find answers to most of your questions here. If you need
further assistance, use the support options listed below.
Technical Support Identification (TSID) Number
■
Before contacting Technical Support, you’ll need your TSID. The TSID helps us
provide more efficient service by accurately identifying your product and support
status. The 12-digit TSID can be found on the white barcode-type label included
inside the box with your product.
■
Affix your TSID label here:
Support Options
■
Search the Adaptec Support Knowledgebase (ASK) at
http://ask.adaptec.com
for
articles, troubleshooting tips, and frequently asked questions for your product.
■
For support via Email, submit your question to Adaptec’s Technical Support
Specialists at
http://ask.adaptec.com
.
North America
■
Visit our Web site at
http://www.adaptec.com
.
■
For information about Adaptec’s support options, call +1 408-945-2550, 24 hours per
day, 7 days per week.
■
To speak with a Technical Support Specialist,
For
Hardware products
call +1 408-934-7274,
Monday–Friday, 3:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
For
RAID and Fibre Channel
call +1 321-207-2000
Monday–Friday, 3:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
To expedite your service, have your computer in front of you.
■
To order Adaptec products, including software and cables,
call +1 800-442-7274 or +1 408-957-7274.
Europe
■
Visit our Web site at
http://www.adaptec-europe.com
.
■
English and French:
To speak with a Technical Support Specialist, call one of the
following numbers, Monday–Thursday, 10:00
A
.
M
. to 12:30
P
.
M
. and 1:30
P
.
M
. to 5:30
P
.
M
.; Friday, 10:00
A
.
M
. to 12:30
P
.
M
. and 1:30
P
.
M
. to 4:30
P
.
M
., Central European Time:
■
English
: +32 2 352 3470
■
French
: +32 2 352 3460
To expedite your service, have your computer in front of you.
USB20_IG.fm Page 9 Tuesday, March 27, 2001 4:53 PM
