23
TROUBLESHOOTING
If the product is not working properly, please check the following troubleshooting hints before you contact customer
service:
Problem
Possible Cause
Troubleshooting
No or bad signal of DVB-S and/or DVB-S2
• Satellite dish is not accurately pointing
at the selected satellite.
• Signal is too weak.
• Satellite dish is too small.
• Wrong antenna setting.
• Adjust satellite dish.
• Increase the LNB voltage or connect a
signal amplifi er.
• Change to a larger dish.
• Correct antenna setting.
No or bad signal of DVB-T
• Aerial is disconnected.
• Aerial is damaged or misaligned.
• Out of digital signal area.
• Check aerial and RF cable.
• Check aerial.
• Check with an expert.
Channel Search does not work
• Sat dish is not connected adequately.
• Aerial is not connected adequately.
• Wrong antenna setting.
• Check RF cable connections and
make sure that the antenna setting is
correct.
Remote control does not operate
• Batteries are discharged.
• Batteries are not inserted correctly.
• Something is blocking the signal path.
• Replace batteries.
• Check polarity of the batteries.
• Check the way between the remote
control and the IR receiver.
Not able to enter the OSD menu
• Password protection is activated.
• Default password is "000000".
NOTE
If the above troubleshooting hints do not help you to find a solution for the problem, please contact an authorized
ad notam service agent. If the product needs to be sent in for RMA service, please use the original package.
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