Troubleshooting the Actiontec M1424WR Router
1
Troubleshooting the Actiontec M1424WR Router
You can use the Power, Internet, and Ethernet lights on the front panel of the Actiontec router to help
diagnose home networking connectivity problems. Follow the steps below to diagnose and test the
possible solutions for any connectivity problems you are experiencing.
Note
: You might want to print these directions to make the troubleshooting process easier.
1. Is the Power light illuminated?
•
Light is green
: The Actiontec router power is on. Go to Step 2.
•
Light is not solid green
:
The router isn't getting power.
2. Is the Internet light illuminated?
•
Light is green
: The connection between your Actiontec router and Verizon Online is
established. Go to Step 3.
•
Light is off
:
No connection is established between your router and the Verizon FiOS
service.
3. Is the Ethernet WAN light illuminated?
•
Light is green
: The connection between your Actiontec router and the Internet is
established. Go to Step 4.
•
Light is off
:
Your router is unable to connect to the Internet
.
4. If the Actiontec router is connected to your computer using an Ethernet cable, are any
Ethernet
lights illuminated (E1, E2, E3, or E4)?
•
Light for the port where a cable is connected is green
: The Ethernet connection
between the router and the computer or network device is established. Go to Step 5.
•
Light for the port where a cable is connected is off
:
No link is established between
the Actiontec router and your computer or network device.
5. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on.
Re-check your router lights.
6. Disconnect all networked computers and restart the computer connected to the router.
7. Reconnect the other computers one-by-one to isolate the problem.
