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Troubleshooting
This chapter contains a list of problems that may be encountered while using the
Gateway, and techniques to solve them. Note that these techniques may not be suc-
cessful in all cases. Also included is a list of frequently asked questions.
Troubleshooting
Cannot Use the Internet
Physical Connections
Ensure the Gateway’s Power light is on, as well as the appropriate lights for any
active connections (Ethernet,
USB
, Wireless). If the connection is not active,
reconnect the appropriate cable or adapter.
Connection to the Router
Check that the default
IP
address the computer is receiving is correct by selecting
Start , Run , typing
cmd
in the “Open” text box, and then typing
ipconfig
. The
IP
address should be 192.168.0
.
x (with “x” representing a number from
2
through
254
), and the Default Gateway address should be 192.168.0.1. If not, restart
the computer to allow the Gateway to assign a
IP
address. If a static
IP
address
was previously assigned to the computer, it will need to be removed before the
Gateway can dynamically assign a new
IP
address. After the computer restarts,
check the
IP
address of the computer again. If it is still not correct, type
ipcon-
fig /?
(note the space after
ipconfig
) to receive an explanation on how to
release and renew the
IP
address.
Once the
IP
address has been verified as correct, open a Web browser. In the
“Address” text box, type
192.168.0.1
and click
Go
. The Gateway’s Web
Configurator Main Menu screen appears, verifying the Gateway’s active connection.
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